MINI of Stevens Creek - Service Center

Service contact Hector was professional, personable, and very helpful with the service decision making. He took the time to contact me at home with an explanation for needed service so my wife could continu very helpful with the service decision making. He took the time to contact me at home with an explanation for needed service so my wife could continue on site with the process. More

Shrinkflation is real at Stevens Creek Mini. You get less service now, but expect to pay much more. My sunroof got stuck open on a rainy day, and of course, it’s no longer covered by my warranty You get less service now, but expect to pay much more. My sunroof got stuck open on a rainy day, and of course, it’s no longer covered by my warranty. I was stuck and had to pay $250 for them to spend five minutes to give me an estimate to fix. They quoted me $1960 to fix and it since it required 6 hours labor, (discounted from 6.5 hours just to be nice.) They also included a free sales pitch for a brand new unneeded battery for $450 extra. I asked if it would be less if the sunroof could be fixed in less than six hours. They said that was impossible. I asked if they could just get it closed instead, before it rained again, which they also said was impossible. I opted for neither, but they still insisted I pay the $250, and I still had a broken sunroof. Back at home, my husband who knows nothing about cars watched a few You Tube videos, and spent about an hour and a half fiddling around and got it sealed and closed. More

I purchased my mini in 2017 and used to take maintenance in this dealership since it is reliable to deliver good service quality. This time, I was happy to take part in a promotional activity that cares the in this dealership since it is reliable to deliver good service quality. This time, I was happy to take part in a promotional activity that cares the existing customers for long-term relationships, that's awesome! I will keep on the future maintenance with this dealership definitely. More

I had a flat tire on the freeway and was towed to this dealership. Hector was great with excellent services. Highly recommended. dealership. Hector was great with excellent services. Highly recommended. More

I had one of my best maintenance experience done at this dealership with Hector! He was informative, responsive and really take matters into his hands. He was super patient with me (someone that does not un dealership with Hector! He was informative, responsive and really take matters into his hands. He was super patient with me (someone that does not understand how car works..); not only explained every costs upfront, and also tried helping save money. I can't say enough good things about him and this dealership! Highly recommend! - HH More

Excellent customer service with Hector again! I know my Mini Coppers are in great hands with Hector and he provides outstanding customer service in going above and beyond every visit! I highly I know my Mini Coppers are in great hands with Hector and he provides outstanding customer service in going above and beyond every visit! I highly recommend Hector and Mini of Stevens Creek. More

Very professional service department. Had my 2017 Mini in for its 20K service and Johny was very helpful in identifying potential issues that needed to be resolved so that I could go ahea Had my 2017 Mini in for its 20K service and Johny was very helpful in identifying potential issues that needed to be resolved so that I could go ahead and have the additional items repaired while I was there. Car was ready when promised and freshly washed and cleaned which was great given the recent weather! Highly recommend. More

Nice service appointment. Relaxing while waiting. Fabian was very helpful and professional. Highly recommend this dealership! Relaxing while waiting. Fabian was very helpful and professional. Highly recommend this dealership! More

Speedy, professional service! I would highly recommend Mini of Stevens Creek for you Mini needs! David A I would highly recommend Mini of Stevens Creek for you Mini needs! David A More

Relaxing service appointment. It’s like going to a club. Easy to get work done while waiting. I feel confident my mini is being well taken care of It’s like going to a club. Easy to get work done while waiting. I feel confident my mini is being well taken care of More