MINI of Stevens Creek

Would never go back or recommend The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager t The test drive and start of the paperwork went great. When it came time to sign the contract and drive home the problems began. The sales manager told us that even though we brought our own financing, we are required to apply for in house financing. After failing to fully explain why this was the case my wife and I made it clear that we were not applying for additional financing. At this point every interaction became hostile. Next the paperwork that needed to be submitted to my bank was delayed. When I asked why it was not sent the reply was "well we were super busy". Next they claim that the paperwork was sent but per my bank they have not. Lord knows when I will get my vehicle. Now I have attempted to speak to different departments for a status update. Phones are unanswered, messages go unanswered and emails go unreplied. Best of luck to any poor soul who chooses to do business with autonation or Mini of Stevens Creek. More

Totally Pleased I drive from Carmel to San Jose for service and I can't say enough good things about Mini of Stevens Creek. Luvar, my service rep is knowledgeable, pl I drive from Carmel to San Jose for service and I can't say enough good things about Mini of Stevens Creek. Luvar, my service rep is knowledgeable, pleasant, accommodating and a total delight! I couldn't be happier-unless you gave cars away for free! More

Mediocre Service We had brake service and an Inspection 1 done on January 26, 2017. The service took all day, but did not perform all of the Mini recommended se We had brake service and an Inspection 1 done on January 26, 2017. The service took all day, but did not perform all of the Mini recommended service and cost nearly $600. But what really rankles is that they claimed to wash the car but it came home dirtier than when it left. This is a very expensive service option for anything routine. You can find independent automotive service shops that will do the same work for less, in less time without the arrogance. More

Great Selection of Cars Have purchased my second MINI from Stevens Creek Mini. When buying a car, i have lots of questions. Ken who sold me my MINI was very informative and m Have purchased my second MINI from Stevens Creek Mini. When buying a car, i have lots of questions. Ken who sold me my MINI was very informative and made me and my wife feel good about our purchase. More

Stay in 14 years I bought my first Mini in 2003 I like them I like service I like management I like sales guys They are always helpful Thank you I bought my first Mini in 2003 I like them I like service I like management I like sales guys They are always helpful Thank you More

Terrible Management I purchase a new mini that was shipped to Michigan from Stevens Creek. The dealership shipped a damaged car, failed to provide the requested Bill of I purchase a new mini that was shipped to Michigan from Stevens Creek. The dealership shipped a damaged car, failed to provide the requested Bill of Sale, and sent a Manufacturer's Certificate of Origin that was not assigned to me. Their quality control and administrative management is appalling!! More

Service Department Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that n Customer Service is extremely poor. Went to the dealership 2 days prior to set up appoint for regular car maintenance. Discussed all the things that needed to be done with special mention of stripes need replacement. Service advisor stated " Oh yes, strips is now included in the warranty because MINI recognizes that it's been an issue " discoloration of the stripes". Took car at 0800 for the scheduled appointment, 3 hrs after service advisor called saying that 'stripes is not covered by warranty. He said his manager is not approving the service and that there area lot of cars that are backlog 1-2 days ago that need to be done". that they cannot finish the oil change, brake service that same day and that they haven't even started with the job. I decided to pull my car out of the dealership, the service person did not even look up or talk to me when I came back to pick up my car and I have to wait for they cannot locate the car. I drove 110 miles for this scheduled appointment , my needs was not met and i received the worst customer service. More

Effortless buying experience. Great experience. I saw the car online, talked Howard, adjusted the price, drove down the next day and bought the car. Couldn't have been easier. Great experience. I saw the car online, talked Howard, adjusted the price, drove down the next day and bought the car. Couldn't have been easier. More

Great selection of Minis, Ken was helpful and informative to get me the car I wanted. Ken had a I'm always ready to help attitude and his knowledge of Minis was superior. I traveled about a 150 miles to pic to get me the car I wanted. Ken had a I'm always ready to help attitude and his knowledge of Minis was superior. I traveled about a 150 miles to pick up my roadster and Ken was there at the station to pick me up and drive me to the dealership. In all it was an enjoyable experience purchasing my vehicle from them. Ray Rembao More

The people at Mini of Stevens Creek were very helpful in finding the right car for me. Gifford was extremely patient and did an excellent job going through their inventory of cars to find the right color an finding the right car for me. Gifford was extremely patient and did an excellent job going through their inventory of cars to find the right color and options that fit my budget. Not once did I feel pressured and once I decided on the vehicle it took less than an hour and I was on my way in my new mini! More