MINI of Stevens Creek

This was not a pleasant experience. I had an appointment and still had to wait 1 hour and 20 minutes before the service advisor talked to me. I spoke to the service manager after my car was serviced and ha and still had to wait 1 hour and 20 minutes before the service advisor talked to me. I spoke to the service manager after my car was serviced and have written him an email to which I have not received a reply. More

Very great customer services from Pedro, Brandon and Mo. They truly went above and beyond to help me get the Mini SE. I live out of town (3 hours away) they worked really hard to make sure I got approved an They truly went above and beyond to help me get the Mini SE. I live out of town (3 hours away) they worked really hard to make sure I got approved and with a great interest rate. More

This was the best experience I have ever had at any dealership and Anthony made it even better with his professionalism and communication. thank you. dealership and Anthony made it even better with his professionalism and communication. thank you. More

Taylor, my service advisor, was very informative, kind and helpful. Dealer has a waiting area that is comfortable, so one can work while waiting for the car. and helpful. Dealer has a waiting area that is comfortable, so one can work while waiting for the car. More

Mini of Stevens Creek is the best car dealer I have ever dealt with. They went beyond my expectations over and over again every time I have interacted with them. Firstly, the used vehicle was in in incredib dealt with. They went beyond my expectations over and over again every time I have interacted with them. Firstly, the used vehicle was in in incredible shape when they offered it for sale, unlike other dealers I have dealt with. The purchase and trade in was very easy thanks to Vincent. And afterwards they backed up and actually extended their (free) dealer provided warranty on my vehicle to make a moderate but not obvious repair when they did not need to. Thanks to Hector and the Service department for that.. I would definitely recommend this dealership and will look them up again the next time I am in the market for a vehicle. More

It was good service. It was fast and the staff were helpful. helpful. More

After we signed paperwork we had to return after 4 days because of a bank issue over the weekend. They were extremely difficult to get a hold of and very hard to get return phone calls. They didn’t tell us because of a bank issue over the weekend. They were extremely difficult to get a hold of and very hard to get return phone calls. They didn’t tell us there was only one key until we went to pick the car up and that will cost $350 for a second key. We told them the hood latch didn’t release and they had 4 days but they didn’t fix it so my husband fixed it himself. Because the front clip was so loose part of the plastic fender fell off on the highway and my husband had to order a new one and fix it himself More

Amazing customer service. It was my first time there and everyone there was really friendly. everyone there was really friendly. More

Great reach out for the service and appointment selection. I was greeted warmly with a quick review of my vehicle's needs and the time it would take. I waited and in two hours, as promised, I was a selection. I was greeted warmly with a quick review of my vehicle's needs and the time it would take. I waited and in two hours, as promised, I was able to leave with a full service. More

Excellent customer service from Anthony. Had been waiting for 30 minutes to speak to a service representative and when he was made aware of this he took care of me immediately. Turns out he was the waiting for 30 minutes to speak to a service representative and when he was made aware of this he took care of me immediately. Turns out he was the only one at the desk in the service department at that time. More