MINI of Stevens Creek

Their costumer service is absolutely horrible; prior to purchasing the car, we were promised to receive paperwork/report history of the car so we could get a second opinion from our mechanic. After purchas purchasing the car, we were promised to receive paperwork/report history of the car so we could get a second opinion from our mechanic. After purchasing the car, they kept delaying/sending the documents. Once we got the paperwork, the report wasn’t updated, missing the last three weeks. Pedro seemed nice at first, however he was very unprofessional sales person, he called and scheduled appointment to pick up the second key. We drove for two hours to their office only to find out that he had forgotten to communicate with the management and order the keys. We were extremely disappointed with their costumer service. More

They were honest, helped a lot, and provided a good car that fitted our budget. that fitted our budget. More

Very thorough inspection and fixed the problem. We are happy to have the result. Thank you. happy to have the result. Thank you. More

Could not get into contact with service department to check for part availability. Long wait time before the service write up. Did not get updates on the works done. check for part availability. Long wait time before the service write up. Did not get updates on the works done. More

I left my car for service and they took really long because they are short of staff. I called several times to learn the status of my car but no body return my call. So I have to go there again to find because they are short of staff. I called several times to learn the status of my car but no body return my call. So I have to go there again to find out. More

Pedro was great to work with and super helpful through all aspects of the purchase all aspects of the purchase More

OIL CHANGE AND BASIC MAINTENANCE: Not a review of the personnel. Every person I dealt with was very cordial and clearly overworked. I came in for an 11 o'clock appointment and didn't get my car back unti personnel. Every person I dealt with was very cordial and clearly overworked. I came in for an 11 o'clock appointment and didn't get my car back until 6pm. I don't live in the area and I was told it would take no more than an hour and a half. I Ubered around town and did some errands. I kept calling in to get a status and no one was available to take a call and I was told my contact person was gone for the day. When I came in they hadn't touched my car and my maintenance person was there and had no idea I had called. The Manager put my car in and it took another "hour and a half" . Their current system is broken. The call center is out of Arizona and has no clue about what the shop can handle and their computer system doesn't update anyone in the chain of command. Good people VERY bad system. More

Took my brand new (3 Month new) Mini in for scheduled service and was charged $400 for 'running diagnostics' because I said there was a rattle in passenger side door (which is still there) and the steeri service and was charged $400 for 'running diagnostics' because I said there was a rattle in passenger side door (which is still there) and the steering would shimmy at high speeds (which it also still does). Complete rip off. They didnt even check the air in the tires (which I found afterwards was causing the shimmy. Filled them and fixed myself). To think I was about to buy another car there - no way, ever. You can tell a lot by a car dealership service, and this was awful. More

Extremely friendly & helpful. My husband & I worked with Luis to find the right Mini for us. He was so helpful & if he wasn’t sure he sought out the information for us to ensure we had the information we ne Luis to find the right Mini for us. He was so helpful & if he wasn’t sure he sought out the information for us to ensure we had the information we needed to make our final decision. Dusan was also extremely friendly & helpful. I can’t recommend Mini of Steven’s Creek more. We did not feel rushed or forced to make a purchase. This was my first experience working with a dealership & it was nothing like stories I’ve heard from friends & family. More