MINI of Stevens Creek

The service was good and fast. Hector explained our old car conditions very well. Dealer exclusive oil change offer was very deal. :) Hector explained our old car conditions very well. Dealer exclusive oil change offer was very deal. :) More

They need to provide loaners and shuttles for people bringing their vehicles from out of town. bringing their vehicles from out of town. More

Customer Service Representatives are excellent! They explain the work to be done and the work that has been done in a way the customer understands. Of course, the prices are very high, but that goe They explain the work to be done and the work that has been done in a way the customer understands. Of course, the prices are very high, but that goes across the board to any car maintenance. More

New to area; treated well and the 3 year prepaid oil is a good value. good value. More

The service I received was complimentary from invite sent to me by mail for an all point inspection. However, the person helping me when I arrived was very rude and treated me poorly. I was just told to go s to me by mail for an all point inspection. However, the person helping me when I arrived was very rude and treated me poorly. I was just told to go sit instead of being greeted. Perhaps the rep in the service department was having a bad day. More

I bought an old cooper 2019 but no navigation, but with Mini's five-day exchange for another car, I feel very comfortable being able to exchange for another car of my choice with no fees and costs. I think Mini's five-day exchange for another car, I feel very comfortable being able to exchange for another car of my choice with no fees and costs. I think the time was about 3 hours and the consultant advised me to get a test drive in the car that I want tI exchange. The staff at Mini are very friendly and enthusiastic while customers are the ones who change their minds. A very memorable experience buying and exchanging cars within 3 days with feeling satisfied with it. More

This is the only dealer I've ever visited where I've been pleased with the customer service. Hector was very friendly and professional, and really went out of his way to keep me informed and updated. The s pleased with the customer service. Hector was very friendly and professional, and really went out of his way to keep me informed and updated. The service was done on-time and all issues were fixed. More

When I realized that the object in the road completely flattened my tire late on a Friday afternoon, I thought my weekend would be ruined. Talking with staff at Mini of Stevens Creek, however, gave m flattened my tire late on a Friday afternoon, I thought my weekend would be ruined. Talking with staff at Mini of Stevens Creek, however, gave me hope that the process could be manageable. Though I arrived after the Service Department had closed, the Sales Department helped me to process my drop-off. Great team work! Communicating by text message with Service staff Hector and Mike was a non-invasive--even friendly!--means of keeping me informed throughout the process. Following an enjoyable weekend with another set of wheels, my car was fully reset with a new tire, fresh fluids, and a deep cleaning. I noted that my spare tire and tool set were completely refurbished and reinstalled by service staff. Most amazing of all: because I have the tire and rim plan warranty, all this fine service cost me just $50! Thank you, Mini of Stevens Creek, for being there and taking such good care! More

Service was delayed due to ordered parts. No notification and difficulty getting through to get status. Once explained I understand, but being kept in the loop is important. Used to have Service loaners. Ser and difficulty getting through to get status. Once explained I understand, but being kept in the loop is important. Used to have Service loaners. Service staff seems to have gone through changes. More

Got to dealership at 10:00 for a 10:15 appointment. I live 70 miles from dealer. The car sat on the service drive till 12:30 PM when I told the service advisor I could not wait any longer and had to driv live 70 miles from dealer. The car sat on the service drive till 12:30 PM when I told the service advisor I could not wait any longer and had to drive home with car not being serviced. Will never return for service again. More