MINI of Stevens Creek

Great place with friendly Staff . but very slow for processing and ordering parts . I got an estimate for repairing in Body shop on March 25th and I dropped off my car on April 12th but very slow for processing and ordering parts . I got an estimate for repairing in Body shop on March 25th and I dropped off my car on April 12th . it has been in there ever since for lacking of missing parts . based on reports . I have been driving the rental cars ever since . and the car still is not ready . and I'm down on over 3K for rental fees and still waiting More

Great service Hector was very helpful with all my questions. Had to bring my car back for other issues in my car I’m very happy with the service I get when ever I bring my car in for service questions. Had to bring my car back for other issues in my car I’m very happy with the service I get when ever I bring my car in for service More

They are the only dealership in the south bay but they have very nice employees and service people. The issue is not being able to get anyone to answer the phone or get a call back. have very nice employees and service people. The issue is not being able to get anyone to answer the phone or get a call back. More

Every time I’ve visited people are talking at desks and I’ve been ignored for what seems like 10 minutes before being helped. Had an alignment done there that seemed to barely fix an issue. I’ve been ignored for what seems like 10 minutes before being helped. Had an alignment done there that seemed to barely fix an issue. More

Had no issues. It was a smooth experience to get my service done and in time. It was a smooth experience to get my service done and in time. More

Where they lack in sales and financing… they make up for in their service department. in their service department. More

Johnnie the service writer went Above and Beyond my expectations in helping solve my cars ongoing issues! Couldn't be happier with the outcome! expectations in helping solve my cars ongoing issues! Couldn't be happier with the outcome! More

Roberto is the best! Mini Stevens creek is awesome! Will definitely come back for services here Mini Stevens creek is awesome! Will definitely come back for services here More

Bought a used car from Mini of Stevens Creek of Feb 2022. Come May 2022 with only 1,083 miles put on the car... the coolant line burst and the car overheated and shut down. Now I don't have a running car. Th Come May 2022 with only 1,083 miles put on the car... the coolant line burst and the car overheated and shut down. Now I don't have a running car. The dealership has not returned any of my messages after numerous tries. I now received estimates from mechanics that the cost will run me 3-6k...basically what is owed as it may be a head gasket problem. For a "reputable" dealership this is absurd to have happened so soon since I purchased car not very long ago. Would not recommend this dealership let alone owning a use mini after this experience. More

The service advisor Hector was great he kept me posted of any issues. They even dropped my car off and picked up the loaner. Which was an exceptional gesture. Only issue is it took too long to drop car off. any issues. They even dropped my car off and picked up the loaner. Which was an exceptional gesture. Only issue is it took too long to drop car off. It was about an hour. More