MINI of Stevens Creek

The staff was very friendly and transparent! Great experience all around, will definitely be back for service. Great experience all around, will definitely be back for service. More

They are very kind and professional. Thanks for giving detailed process and result of overall maintenance work. Thanks for giving detailed process and result of overall maintenance work. More

From the checkin, to checkout, all the personnel were very professional. The car was made available after service as was promised. The waiting room is clean is and is well stocked with coffee. very professional. The car was made available after service as was promised. The waiting room is clean is and is well stocked with coffee. More

In May 2021 I re-ordered a Mini SE - $250 down payment. Was told it would be delivered between Aug and Nov. In Nov I called and they couldn't find any record of me. Harris called and said he'd found me. Was told it would be delivered between Aug and Nov. In Nov I called and they couldn't find any record of me. Harris called and said he'd found me. They misspelled my name (McDonalv instead of McDonald) He put in another order for a customer Mini SE. Said that because of my mistreatment, I would go to head of list. Mini would be ready for me in Jan. Jan, no mini. Said it would be done in Feb. No one called me in Jan. I had to call. Does this seem like good service? Not to me. When I purchased a mini that met my custom order (not the one I ordered but one that came in that fit my order), finance forgot to refund my $250 down payment. I was in the dealership for 4 hours, even though I was paying with cash and made it very clear I didn't want any extras. Even so, they tried to get me to buy a tire deal. I should have been in and out in an hour. The only reason I didn't give 1 star is because Pedro was very helpful (came to my house to teach me about my Mini), kind, patient, and dedicated to me as a buyer. More

Had to replace the side light on my 2013 mini cooper. They didn't have the light in stock so I pre-ordered it with them and they told me to come back in exactly one day and that's what I did. No call or They didn't have the light in stock so I pre-ordered it with them and they told me to come back in exactly one day and that's what I did. No call or anything telling me that it didn't come in that day. Suppose it's my fault for not calling ahead of time and instead of showing up. They then told me to come back the next day since that's "when it should be in". Surprise, it wasn't in and I would have driven there AGAIN without them telling me it wasn't ready over a phone call. The lack of communication was super annoying and I had to go out of my way to see if the part I ordered THROUGH them was ready or not. There were some positives from my experience but this single hiccup in my experience is all I remember them by. More

I came with my fiancé to MINI of Stevens Creek to take a look at a 2015 VW Golf. When we arrived, it was clear that we would have to wait for a bit, as every employee in sight was occupied with a customer. look at a 2015 VW Golf. When we arrived, it was clear that we would have to wait for a bit, as every employee in sight was occupied with a customer. However, we actually did not have to wait that long before Harris helped us. He also got Pedro to handle the paperwork, which was presented very clearly to us. The whole process was smooth and we weren't pushed hard to purchase extra warranties. We're very satisfied with the help that Harris and Pedro gave us. We would be happy to come back to purchase a car through MINI of Stevens Creek if the occasion arises again. More

Big thank you to the Mini of Stevens Creek team! It was so awesome! Excellent Service! It was so awesome! Excellent Service! More

All of the sales team, especially Pedro, was very kind, knowledgeable, not pushy, and trying to help in various areas. knowledgeable, not pushy, and trying to help in various areas. More

Service team did a good job in explaining the cost of repairs and options for additional issues found during inspection. The only reason for 4 stars is over priced cost of repairs & service for cars no l repairs and options for additional issues found during inspection. The only reason for 4 stars is over priced cost of repairs & service for cars no longer covered under warranty. More

Easy access to the dealership and great service. Good price as well. Great experience overall. Good price as well. Great experience overall. More