MINI of Stevens Creek

Very helpful and professional staff. Received a text with a video showing me what work was needed on my car. It was very quick and easy to receive a rental car. Received a text with a video showing me what work was needed on my car. It was very quick and easy to receive a rental car. More

The staff was very professional, courteous. and friendly. The very moment we walked through the doors we were greeted and asked if we needed any assistance. The staff was very patient with us an and friendly. The very moment we walked through the doors we were greeted and asked if we needed any assistance. The staff was very patient with us and we're never pushy or aggressive. They let us take our time and answered everyone of our questions as many as they were. The atmosphere is very welcoming and felt like a family. We were never pressured or pushed into something we didn't need or want. They kept our criteria and budget in mind through the whole process. I love Mimi Cooper and their wonderful staff. I didn't want to leave. I would definitely refer everyone I know to this dealership. 10 stars in my book!!! More

Service advisor was top notch. Got me signed in quickly, was very personable, and turned my vehicle around as fast as was possible for the service provided. Got me signed in quickly, was very personable, and turned my vehicle around as fast as was possible for the service provided. More

Friendly, understanding and very accommodating. Timely service. Very clean facility. Cleaned my car. Superb service Timely service. Very clean facility. Cleaned my car. Superb service More

I wanted to take a moment to express my appreciation for one of your exceptional staff members, Devin Miller. During my recent visit to your dealership, Devin went above and beyond to help me out when I enc one of your exceptional staff members, Devin Miller. During my recent visit to your dealership, Devin went above and beyond to help me out when I encountered a miscommunication issue with one of your agents over the phone. Although the agent had informed me that I could walk in and get my car serviced by the end of the day, the service crew told me they were fully booked and couldn't accommodate me. I was disappointed, but Devin listened to my situation and took it upon himself to ensure that my car was serviced by the end of the day despite the earlier miscommunication. Devin's excellent customer service skills really made my day and left a lasting positive impression. His dedication, willingness to help, and ability to make things happen in a challenging situation were truly remarkable. Overall, I had a fantastic experience at your dealership, and Devin's exceptional service really stood out to me. I appreciate the team's efforts in resolving the miscommunication issue, and I left feeling satisfied with the outcome. Thank you to Devin and the entire team for their outstanding service! More

I had a great experience pre-ordering and receiving an electric Mini SE through Mini of Stevens Creek! My sales rep Pedro was always available to answer questions and give me updates on the delivery sched electric Mini SE through Mini of Stevens Creek! My sales rep Pedro was always available to answer questions and give me updates on the delivery schedule. Everyone at the dealership was a pleasure to work with and it was a very smooth experience overall! More

My MINI Clubman wanted oil change and just a bit more of brake fluid. Plus, my MINI key began to misbehave. I always serviced it at the dealership even though it is over 40 miles drive for me. No problem brake fluid. Plus, my MINI key began to misbehave. I always serviced it at the dealership even though it is over 40 miles drive for me. No problem with oil change - expensive as expected, though. Dealership insisted that instead of topping off brake fluid as MINI indicated, they absolutely must flush the brake system. Over $200 just for that, even though it wasn't really necessary. And regarding the key - they had absolutely no clue. Locksmith down the street figured it out in under 5 minutes at no charge. So much for dealership "expertise" Next time I need routine service it won't be there - no reason at all. They are friendly and polite, but so are many other people who don't charge me for the niceties. More

The experience was extremely horrible. I dropped off my car in the morning to get it serviced but then didn’t get any communication or update about it for the entire day. Wasn’t informed o I dropped off my car in the morning to get it serviced but then didn’t get any communication or update about it for the entire day. Wasn’t informed of their “shuttling service hours” and ended up finding my own way down there to pick up my car. The technician had already taken off by the time I got there which was around 6pm. Not a big deal to not get a ride but ABSOLUTELY horrible to not get any communication about the status of my car for the entire day. Just simply the worst service experience I’ve ever had. More

Service was awesome. Felt welcomed and got it done everything needed . I would recommend this service to my friends Felt welcomed and got it done everything needed . I would recommend this service to my friends More

Typical bait and switchers. My advice is to stay away. Luckily, I spotted their method before I bought. I did Google search and found this... Worst Behavior with customers My advice is to stay away. Luckily, I spotted their method before I bought. I did Google search and found this... Worst Behavior with customers June 24, 2017 By Raghu on DealerRater We visited to this show room for new car, but a sales person(Michael Komer) motivating to certified cars and wasted our time. After asking many times finally he showed new car and gave a quote. We said will think and come back, then this guy is reacting very violently. He want us to make immediate decision because of he spent 1 hour time(even all his fault by telling about certified cars). I never recommend this place/dealer. ...this is from another site, but I dealt with the same salesperson, Michael Komer, he did almost the exact same thing to me. He works for Stevens Creek MINI now apparently.He is shifty and completely in-ethical and just a complete bait and Switcher. When I called on his bait and switch, he went into complete denial. That's too bad because I have a lot of money to spend, but was holding my cards kind of close. Glad I did. I tried to speak to Stevens Creek MINI management, but they won't call me back. I guess I take money elsewhere, too bad, as I was really hoping this dealer would have some kind of genuine interest is customer relations. More