MINI of Stevens Creek

I did majority of my purchese with Kyle. He went above and beyond with service. There was a lot of setbacks during the purchase but he helped with the process greatly. He had great communica He went above and beyond with service. There was a lot of setbacks during the purchase but he helped with the process greatly. He had great communication from the start up to the final purchese. More

Adrian Fields was my customer representative he was very knowledgeable and professional I was very pleased with how he handled my mini maintenance and fixed my car to pass smog knowledgeable and professional I was very pleased with how he handled my mini maintenance and fixed my car to pass smog More

Staff was very friendly and easy to work with. The no haggle pricing on used car made buying it easy. Dealer offered to fix a dent on passenger side of car, and they kept their word and fixed in l The no haggle pricing on used car made buying it easy. Dealer offered to fix a dent on passenger side of car, and they kept their word and fixed in less than a week after I dropped off the car. On the down side, one key fob needed a battery and the other was dead. This was not corrected when I brought in the car for repair. And I waited close to three hours to sign papers. Overall, I recommend Mini of Stevens Creek. More

MINI of Stevens Creek has the best services for both purchasing and maintenance. Blake is nice and very professional! purchasing and maintenance. Blake is nice and very professional! More

I brought my car in because the Service light was on; but when I picked up it, the light was still on. when I picked up it, the light was still on. More

Robert Fabian provided with great customer service and took care of all of my needs, he has a great personalty and is excellent to work with. My Mini needed a new AC compressor and water pump pulley, bot took care of all of my needs, he has a great personalty and is excellent to work with. My Mini needed a new AC compressor and water pump pulley, both major repairs that Robert explained to me and showed me in detail so I understood everything. Robert also provided me with a brand new Mini loaner while our car was waiting for parts and being repaired, which we really appreciated and enjoyed (we need to upgrade)! He also reimbursed me for my Uber rides to and from work form the dealership. Robert provided a discount, the max he could, on our total bill, which was nice. Even thought both repairs were costly and they are fixed correctly with peace of mind, I really enjoyed working with Robert and the team Mini of Stevens Creek. More

They have went above and beyond calling in a specialist to fix my car and troubleshoot everything to fix the problem with my car. They kept my car until the problem was resolved. Provided me with detail up to fix my car and troubleshoot everything to fix the problem with my car. They kept my car until the problem was resolved. Provided me with detail updates along the way. More

This is a rating for the Service department. The quality service of Stevens Creek Mini is now a thing of the past. It is most unfortunate as I'm still completely sold on the Mini, but I will n The quality service of Stevens Creek Mini is now a thing of the past. It is most unfortunate as I'm still completely sold on the Mini, but I will no longer bring my business to the service department. On my last visit, they were rude, aggressively tried to over-sell unneeded services and failed to look at the record of service they performed on my car this year, attempting to get me to purchase something they themselves replaced not 2 months prior to my most recent visit. In other words, not a "bad day" for the person managing the service of my vehicle, but a noticeable change to aggressive, pressure service. I love my Mini, but will never bring it back to Stevens Creek Mini for service. More

Thank you for the opportunity to give you some feedback. Your service rep Robert was very polite and helpful. The video and pictures of the vehicle inspection made me feel at ease with the repair. I would h Your service rep Robert was very polite and helpful. The video and pictures of the vehicle inspection made me feel at ease with the repair. I would highly recommend your operation to my friends. I'll be back, I need a couple of tires and an alignment. Thank you. More

Johnny was very kind, helpful and not pushy. Would be great if they offered shuttles or Lyft for jobs that take a whole day. Would be great if they offered shuttles or Lyft for jobs that take a whole day. More