MINI of St Louis - Service Center

Above and Beyond Expectations!!! Todd, the service manager, went above and beyond to make sure that I was happy with the service MINI provided. He was empathic in hearing what I need Todd, the service manager, went above and beyond to make sure that I was happy with the service MINI provided. He was empathic in hearing what I needed in regards to servicing my vehicle and even personally drove to my place of employment to install a cupholder! More

MY MINI IS ALMOST 5 YEARS OLD ! MY SERVICE LIGHT CAME ON AND SINCE I'M GETTING TOWARDS THE END OF MY EXTENDED SERVICE CONTRACT I ASKED RICK TO CHECK OUT A FEW THINGS FOR ME. I LEFT MY SERVICE LIGHT CAME ON AND SINCE I'M GETTING TOWARDS THE END OF MY EXTENDED SERVICE CONTRACT I ASKED RICK TO CHECK OUT A FEW THINGS FOR ME. I LEFT HER WITH HIM AND HE CALLED ME THE NEXT DAY AND HAD LOOKED EVERYTHING OVER BUMPER TO BONNETT. SHE WAS IN TIP TOP SHAPE. I HAVE ALWAYS HAD TERRIFIC SERVICE AT MINI ST. LOUIS. I FEEL LIKE RICK IS MY PERSONAL SERVICE MANAGER, A SUPER NICE GUY THAT KNOWS WHAT HE'S TALKING ABOUT. I KNOW RICK HAS NEVER DONE ANY WORK ON MY CAR THAT WASN'T NEEDED. , I TRUST HIM COMPLETELY. I TELL EVERYONE THAT THEY SHOULD BUY A CAR FROM MINI ST. LOUIS AND THEN I TELL THEM ALL ABOUT THE WONDERFUL SERVICE CENTER. SO GLAD WE BOUGHT A MINI, 09' CLUBMAN MELLOW YELLOW More

Great service I am a first time customer that came in to have the heat shield for the turbo replaced on my 09 Mini, and the service was beyond expectation, if I cou I am a first time customer that came in to have the heat shield for the turbo replaced on my 09 Mini, and the service was beyond expectation, if I could of I would of scored Mini of St.Louis a 10. I was also impressed with the waiting room where you could get some fruit, water, and about 8 different coffee's or a hot chocolate. New Customer Matthew Kolus More

Service Trip I came in for my 1 yr service of my Mini and had an excellent experience all the way through the process! Everyone very courteous & outgoing! I receiv I came in for my 1 yr service of my Mini and had an excellent experience all the way through the process! Everyone very courteous & outgoing! I received excellent care!! More

Excellent service! We have a 2011 Mini Cooper S Countryman that was still under warranty and needed to be looked at due to the check engine light coming on and it was dr We have a 2011 Mini Cooper S Countryman that was still under warranty and needed to be looked at due to the check engine light coming on and it was driving very sluggish. The problem was that we live two hours away from the nearest dealer. Even though it would have been a drive, we would have gladly made the trip but the Mini couldn't go over 50 mph so we had no idea how we were going to get it there. We considered just spending the money and getting it fixed somewhere locally. But after sharing an online conversation with Bill Harada at Mini of St. Louis, we found out that not only will the repair be covered under warranty, but Mini Roadside Assistance will arrange to have it picked up and towed to the dealership. Wow! That was a relief. So, the next day it was picked up and taken to St. Louis. I received a call from Dave, the Service Department manager, that it had arrived and they would get to work on it as soon as they could. The following day he called me to tell me it was fixed and it would be towed back to our home that very afternoon. WOW! We couldn't believe it. We have never had such excellent service from anywhere! The Mini arrived clean, fixed, safe and sound, exactly when they told us it would. We really can't say enough good things about these guys. This kind of service makes us want to buy another Mini! Thank you! More

Getting Better Each Visit I have gone to this dealership twice. During my last service visit, I was treated well. The three items that I needed to have done were completed in I have gone to this dealership twice. During my last service visit, I was treated well. The three items that I needed to have done were completed in under two hours, and the bill was not padded with trumped up labor costs. Marvin greeted me and instructed me on what I needed to do to check in. The service adviser, Dave, was direct and clear; and the receptionist, Carrie, was very helpful in answering my questions. My car was washed and vacuumed by Derrik. I felt as if they valued my business. I also want to mention that I had a complaint concerning an earlier service trip, and Todd Feuerhaken called me personally the very next morning to try to help me resolve the concern. I appreciate the fact that he took my remarks seriously and wanted to do what he could do to help. Overall, I believe the changes that Mini of St. Louis has made in its customer service plan are positive. I do know that I feel better about my experience: if this level of service is maintained, I will definitely buy a second mini when the 2005 I am driving gives out. More

Great Service I brought my 2012 Mini Countryman S in for service today 04/22/14, dealt with service advisor Dave Joseph, and as usual I received prompt and efficien I brought my 2012 Mini Countryman S in for service today 04/22/14, dealt with service advisor Dave Joseph, and as usual I received prompt and efficient service. This dealership has the most pleasant and friendly employees of any dealership that I have done business with, and their has been many. More

First time Service Dept visit Brought my MINI to the dealership to have a "door ding" fixed. I was greeted before I even stepped out of my car and everyone was very friendly. My Brought my MINI to the dealership to have a "door ding" fixed. I was greeted before I even stepped out of my car and everyone was very friendly. My car was fixed within 30 minutes which was extremely fast, and the quality of work was great. Afterward, two employees went to lengths to find out if the service was covered under any type of warranty I'd purchased because I couldn't find the paperwork and it wasn't showing up in their computer. Turns out it was. When I was taken back to my car it had been washed and vacuumed for me. This was the most painless auto repair experience I've ever had! More

Service while auto still under warranty. The wiper blades were changed - a piece of plastic had come off on top of blade and they put it back on. They changed the oil. Also, they checked eery The wiper blades were changed - a piece of plastic had come off on top of blade and they put it back on. They changed the oil. Also, they checked eerything. The only thing soon to be changed was the two front tires - 30% left. They were very helpful and friendly. I just sat back and enjoyed the expresso coffee. More

A well-satisfied customer I have worked with this dealership for over ten years and have purchased two Minis from them. While I have had very positive experiences with the actu I have worked with this dealership for over ten years and have purchased two Minis from them. While I have had very positive experiences with the actual purchasing of the Cooper S's, when a servicing appointment is (infrequently) necessary I have never been put off for any length of time. The question is more often than not "when is it convenient for ME to come in?" The service area is immaculate when I pull my car in, and I am escorted directly to the consultation area. Rick - my "favorite" service advisor - listens to me, takes as much time as is necessary to determine the exact problem, makes certain that I understand what they are going to do, and keeps me appraised as to how the servicing is going. What's not to like about that! More