MINI of St Louis - Service Center

First of all, I too love my Mini Convertible! I had a great experience when I went to test drive it last October and it helped that it was very warm and I got to drive with the top down. I had looked at great experience when I went to test drive it last October and it helped that it was very warm and I got to drive with the top down. I had looked at the Mini and drove it, then I stated that I want to have my husband come back with me to look at it for his input. Even though I came back with my husband, I was treated as the buyer and not the "wife/female" that another dealership had. This was going to be my car and I was the one who got the attention regarding it! I have also had great experience the 2 times I was at the service dept. for a warranty check up and the other for a small issue that was fixed while I waited. There I was treated with respect and the courteous that I expected as a customer. I loved the way my Mini looks when they get done - like brand new - clean & shinning. Almost can't wait to take it back for that alone! I enjoy my service experience and my Mini. Glad the weather is getting warmer cause my top is going down!!! Thanks for your efforts to all the staff. I recommend Mini of St. Louis. PS: I wish they were closer to Alton, IL so I didn't have to drive 45 mins., but then I wouldn't have an excuse to have lunch with my husband. More

I went to Mini for the first time recently and could not have been more pleased. Not only was the work done well and quickly, the department checked my warranty and then informed me there was extra work tha have been more pleased. Not only was the work done well and quickly, the department checked my warranty and then informed me there was extra work that could be done before the warranty expired. They could have easily waited and charged me hundreds of dollars for the repairs and work instead. I am impressed with this high level of integrity. Thank you. Alberto Friedmann Head Coach US Martial Arts Team More

Got my mini for retirement and it has been the most fun ever!!! Never in my life has getting my car serviced been such a pleasure at STL Mini! A Satisfied Mini Customer, Jerry Walters ever!!! Never in my life has getting my car serviced been such a pleasure at STL Mini! A Satisfied Mini Customer, Jerry Walters More

Yes, the staff is great, always friendly and helpful. The prices are in line with the rates at most dealerships. I do like the complementary cleaning. The prices are in line with the rates at most dealerships. I do like the complementary cleaning. More

I have had great service from these guys. My car is there right now for a recall on the auxiliary cooling system and as usual the experience has been a good one. right now for a recall on the auxiliary cooling system and as usual the experience has been a good one. More

Telephone is getting better For awhile could never get anything but voice mail and very little call back Car was in for 3 weeks to get fixed which seems excessive Been in three times for back hatch openi anything but voice mail and very little call back Car was in for 3 weeks to get fixed which seems excessive Been in three times for back hatch opening on its own Still doing it Steve seems to be really trying to turn things around More

Very good service center. They go out of their way to Very good service center. They go out of their way to help even when they are very busy. Nice waiting area with free Wifi and snacks. Very good service center. They go out of their way to help even when they are very busy. Nice waiting area with free Wifi and snacks. More

Every contact I have had with Mini of St. Louis has been great. The employees are knowledgeable, friendly, and efficient. All work has been excellent. great. The employees are knowledgeable, friendly, and efficient. All work has been excellent. More

My Mini needed regular service. I was able to make an appointment in the day I wanted and dropped off the car the night before. Rick called the next morning to tell me i needed new breaks. They also fi appointment in the day I wanted and dropped off the car the night before. Rick called the next morning to tell me i needed new breaks. They also fixed something related to a recall I had just received a notice about two days before. They completed te work quickly and picking it up was a breeze. More

Recently, I stopped by the Service Dept. without an appointment to have my tires checked following a low tire light. I was greeted in a professional manner and was attended to immediately. Rick took th appointment to have my tires checked following a low tire light. I was greeted in a professional manner and was attended to immediately. Rick took the time to check the tires and light situation and then told me exactly what had happened and how to reset the light. I appreciate their interest in helping me maintain my car and making me feel that my concerns are important to them. More