MINI of St Louis - Service Center

Great Service I brought my 2012 Mini Countryman S in for service today 04/22/14, dealt with service advisor Dave Joseph, and as usual I received prompt and efficien I brought my 2012 Mini Countryman S in for service today 04/22/14, dealt with service advisor Dave Joseph, and as usual I received prompt and efficient service. This dealership has the most pleasant and friendly employees of any dealership that I have done business with, and their has been many. More

First time Service Dept visit Brought my MINI to the dealership to have a "door ding" fixed. I was greeted before I even stepped out of my car and everyone was very friendly. My Brought my MINI to the dealership to have a "door ding" fixed. I was greeted before I even stepped out of my car and everyone was very friendly. My car was fixed within 30 minutes which was extremely fast, and the quality of work was great. Afterward, two employees went to lengths to find out if the service was covered under any type of warranty I'd purchased because I couldn't find the paperwork and it wasn't showing up in their computer. Turns out it was. When I was taken back to my car it had been washed and vacuumed for me. This was the most painless auto repair experience I've ever had! More

Service while auto still under warranty. The wiper blades were changed - a piece of plastic had come off on top of blade and they put it back on. They changed the oil. Also, they checked eery The wiper blades were changed - a piece of plastic had come off on top of blade and they put it back on. They changed the oil. Also, they checked eerything. The only thing soon to be changed was the two front tires - 30% left. They were very helpful and friendly. I just sat back and enjoyed the expresso coffee. More

A well-satisfied customer I have worked with this dealership for over ten years and have purchased two Minis from them. While I have had very positive experiences with the actu I have worked with this dealership for over ten years and have purchased two Minis from them. While I have had very positive experiences with the actual purchasing of the Cooper S's, when a servicing appointment is (infrequently) necessary I have never been put off for any length of time. The question is more often than not "when is it convenient for ME to come in?" The service area is immaculate when I pull my car in, and I am escorted directly to the consultation area. Rick - my "favorite" service advisor - listens to me, takes as much time as is necessary to determine the exact problem, makes certain that I understand what they are going to do, and keeps me appraised as to how the servicing is going. What's not to like about that! More

Resolution Thanks to the diligent efforts on the part of the service department team, the solution to the soft top being inoperable was solved. The service depa Thanks to the diligent efforts on the part of the service department team, the solution to the soft top being inoperable was solved. The service department had my vehicle for a week and during that time period I received status updates. I very much appreciate the use of the loaner car during this time. The team was at all times open to communication, dependable and ever so courteous. Thank you, gentleman, for diagnosing the problem, rendering the soft top operable again and returning my car to me. More

Steve Emerson continues to provide me with the best service. He gave me a courtesy call to update me on the progress of a service problem with my Mini and promise continues to provide me with the best service. He gave me a courtesy call to update me on the progress of a service problem with my Mini and promised to stay in touch. I know he will. 5 of 5 stars for him. More

Excellent service experience at Mini of STL Mini of STL has proved the best overall service and sales experience I've ever had. A very friendly place. Service is prompt. Staff is knowledgeable Mini of STL has proved the best overall service and sales experience I've ever had. A very friendly place. Service is prompt. Staff is knowledgeable and courteous. My car shines from the complimentary car wash. Highly recommended! More

Friendly, Efficient, Fantastic Service This was my first service on my 2013 Mini Cooper. I received a warm welcome, was comfortably seated in a stylish waiting room, offered fruit and beve This was my first service on my 2013 Mini Cooper. I received a warm welcome, was comfortably seated in a stylish waiting room, offered fruit and beverage while my car was efficiently serviced in just under one hour. Not only was my car ready for the road, but it was sparkling clean too! Then Steve Emerson gave me a quick review on setting the radio and time. I love my Mini and I love Mini of St Louis. More

service dept Wow what a class act place!!!I can't say enough about how satisfied I am...from the minute I walked in the door to the minute I left with my car...jus Wow what a class act place!!!I can't say enough about how satisfied I am...from the minute I walked in the door to the minute I left with my car...just great service More

After bringing my Mini on Monday for service for a recall, I was sad to find it leaking yesterday. I didn't have time to drive back to St. Louis, and called Todd. He was wonderful, and offered sever recall, I was sad to find it leaking yesterday. I didn't have time to drive back to St. Louis, and called Todd. He was wonderful, and offered several options...bringing the car back and getting a loaner or having it hauled to the dealership, fixed then returned. I was skeptical but he said they'd work as quickly as they could and return my car as fast as possible, so I found a ride back and forth to work and called the 1-800 number. The guy that hauled my car showed up quickly yesterday afternoon, and by noon today Dave called to tell me my car was finished and they were arranging to bring it back. I couldn't believe they chased down the leak, fixed the car, and were ready to have it sent back here. In total, I was without it just 24 hours-I've lost cars for far longer taking them to local dealers who didn't give me driveway to driveway service, bending over backwards to make getting my car fixed as easy as possible. For the second time this week I am so grateful for the consideration of the Mini of St. Louis service department. Twice now I have had a good service experience with the car I adore...that's like finding a unicorn. So many thanks to Todd and Dave, and everyone else who took car of this problem and made this experience as easy as possible. I really appreciate it. More