MINI of St Louis - Service Center

Amazing Serice I can't say enough great things about my experience with the service department. Rick was so kind to spend time explaining to me exactly what was wro I can't say enough great things about my experience with the service department. Rick was so kind to spend time explaining to me exactly what was wrong with my car. I was having a hard time understanding all the details, but he took the time to ensure I fully understood all the details. I was in a real hurry so David J. and Rick worked together to get my car in and out so I could keep my meeting schedule. Carrie, you pull it all together at the end. Thank you Mini, for having such a GREAT team who delivers for the customer. More

Great Customer Service We recently had our Mini in to address a check engine light. I made the call late on a Friday evening and they were able to get it in first thing on We recently had our Mini in to address a check engine light. I made the call late on a Friday evening and they were able to get it in first thing on Tuesday morning. They called to let me know the repair was completed and took the time to describe the repair. They certainly set the bar for great customer service More

Our experience at MINI of St. Louis was excellent. We recently had our MINI in to have it serviced and Dave and Rick took care of it right away. Everyone there at MINI of St. Louis are always very fri We recently had our MINI in to have it serviced and Dave and Rick took care of it right away. Everyone there at MINI of St. Louis are always very friendly and professional. Derek had our car looking like new when it came back. Tina and Carrie visited with us during our wait. Marvin greeted us when when arrived. More

Love my Mini The dealership is fabulous! Customer service is outstanding. Everyone is personable and knowledgeable. They instill trust and confidence. Top notch The dealership is fabulous! Customer service is outstanding. Everyone is personable and knowledgeable. They instill trust and confidence. Top notch for sure! Love my MINI! More

Fast service. Rick and Dave took care of my service needs quickly and efficiently. They had me back on the road in under an hour. Carrie was also equally responsi Rick and Dave took care of my service needs quickly and efficiently. They had me back on the road in under an hour. Carrie was also equally responsive to my needs. Derek had my car washed and vacuumed. More

Went The Extra Mile Recently, I took my Mini to the (exceptional) service department for a repair, just before the factory warranty was about to expire. I left the dealer Recently, I took my Mini to the (exceptional) service department for a repair, just before the factory warranty was about to expire. I left the dealership with a new Mini! All relevant associates "went the extra mile" to get the deal done. The transaction exceeded my expectations (no easy feat), as evidenced by the fact that just 3 days prior to the service visit, I purchased brand new tires for the traded car, as I had planned on keeping it. That fact speaks volumes about the dealership's willingness and ability to keep a current customer satisfied. This is my 4th Mini from them, and I am sure more will follow. My salesperson, Karen Fortune, is the consummate sales rep. She has a tremendous mastery of the different models, as well as all particulars of each model. And, if she does not know the answer, she finds it! How refreshing. Mary Silver "welcomes" each customer to the dealership who calls, with her infectiously positive tone and attitude. Tina Logue, the finance manager, is a true pro. She informs the customer of the various available products, but does so without being "pushy". Rick Drezek, a service advisor, is a beacon of info for the customer. He is a "straight shooter" and I feel he "has the customer's back", by providing neutral advice. Neil Westfall, the sales manager, is, quite simply, a "magician". My recent sales transaction was very complicated, but he figured out a way to accomplish the sale while, again, exceeding my expectations. Derek J and Marvin are the best darn porters in the city! More

First experience This was my first experience with the Mini dealership in St. Louis, it was amazing and the staff were so friendly. The waiting area was very clean. Ri This was my first experience with the Mini dealership in St. Louis, it was amazing and the staff were so friendly. The waiting area was very clean. Richard Drezek from the service department was very professional. More

Love these guys Dave Joseph is someone that makes you feel comfortable and "in good hands". I feel this service and computer update was competently performed. Mar Dave Joseph is someone that makes you feel comfortable and "in good hands". I feel this service and computer update was competently performed. Marvin Alexander is a GENTLEMAN! So polite. My car was washed and vacuumed by Derek. Great job. Thanks to all at Mini of St Louis. More

Excellent Customer Service!!!! I have always received outstanding service! Very professional and accommodating and always going the extra step in insure my satisfaction. My overal I have always received outstanding service! Very professional and accommodating and always going the extra step in insure my satisfaction. My overall experience would be EXCELLENT! More

Good Experience Always have a positive experience with them. Every staff member we have dealt with has been very friendly, and one gets the sense that customer satisf Always have a positive experience with them. Every staff member we have dealt with has been very friendly, and one gets the sense that customer satisfaction is of paramount importance to them. More