MINI of St Louis - Service Center

First rate dealer from sales to service I was able to get in on my schedule; Dave Joseph (service advisor) was pleasant and efficient; service was performed in reasonable time; waiting area I was able to get in on my schedule; Dave Joseph (service advisor) was pleasant and efficient; service was performed in reasonable time; waiting area is clean and comfortable. This is a first rate dealer in every respect with modern facilities and well run. I would challenge anyone to find better. More

Great Service, Great Staff I love when I go to have my car serviced, I am treated with respect and my opinion matters. The service advisers are great to deal with. Very funn I love when I go to have my car serviced, I am treated with respect and my opinion matters. The service advisers are great to deal with. Very funny and keep it fun (just like my car). New building is beautiful! I will keep going back here! Thanks MINI!! More

Spectacular Service I have followed Dan Wirick to Autohaus, he's the only person I allowed to service my car until I was introduced to Rick Drezek and Dave Joseph. These I have followed Dan Wirick to Autohaus, he's the only person I allowed to service my car until I was introduced to Rick Drezek and Dave Joseph. These three gentleman know their product and surpass customer service standards. Thanks for the continued wonderful service! More

Car inspection I was completely satisfied with the personnel at this location. I was from out of town to get my car inspected and Dave Joseph was very friendly and I was completely satisfied with the personnel at this location. I was from out of town to get my car inspected and Dave Joseph was very friendly and helpful. More

Always Good Service Always good service event when it is a normal oil change. Always greeted with a smile and treated with respect. Good job Mini of St. Louis Service. Always good service event when it is a normal oil change. Always greeted with a smile and treated with respect. Good job Mini of St. Louis Service. More

Exceptional Service Dept Received exceptional service, friendly staff, no pressure, in and out in a timely manner. Rick D was knowledgeable and answered all my questions. He Received exceptional service, friendly staff, no pressure, in and out in a timely manner. Rick D was knowledgeable and answered all my questions. He's a great guy. Returning customer and keep up the good work! More

Best experience ever This has got to be the best service center in town! Rick and Dave gave exceptional service and made me feel comfortable from the moment I came in. A This has got to be the best service center in town! Rick and Dave gave exceptional service and made me feel comfortable from the moment I came in. As a young woman who hates taking her car in for service due the intimidation factor, these two friendly gentleman made me feel welcomed and comfortable from the start. Great job guys!! More

Great Service Love working with this service staff. they get you in and out with positive results. They respect my time. thanks guys for the great service. Love working with this service staff. they get you in and out with positive results. They respect my time. thanks guys for the great service. More

Good Service Brought my vehicle in for some maintenance. When I arrived I was greeted by Dave Joseph. Dave was very friendly. Dave explained that he was with anoth Brought my vehicle in for some maintenance. When I arrived I was greeted by Dave Joseph. Dave was very friendly. Dave explained that he was with another customer and requested that Rick D help me. Rick was available and just as nice and very helpful. More

Not Happy I bought my mini clubman two years ago, it had less than 40000 miles on it. Within two months I took it back and it was the timing chain. They said t I bought my mini clubman two years ago, it had less than 40000 miles on it. Within two months I took it back and it was the timing chain. They said they replaced it. October of this year I take my Mini in due to an engine warning light on. I drive 3 hours to St Louis to have it serviced. They tell me it's valve gasket and fix that. At the same time they tell me water pump may be going bad, but it's not an emergency and if it goes warning will come on. I asked if it needed to be fixed then and he said I could wait again not an emergency. So I decide to wait. One month to the day water pump goes out, no warning light. I live 3 hours from nearest Mini dealer, so I take it to,local mechanic who services them. Over $1000 to repair everything and notes timing chain not good. I call Mini of St. Louis because very concerned how can both of these big ticket repairs be happening when they replaced both two years ago. Water pump was replaced in 2014 also. My daughter has put maybe 6000 miles on this car. Plus I wanted to,let them know how disappointed I was at their diagnosis in October, no emergency? My daughter could have been stranded on the side of the highway driving to her college due to the water pump.. The service manager was very abrupt with me and said the only way he would deal,with it was if it was at an authorized mini dealer. Again that's 3 hours for me with a mini I can't start up. I have tried calling back and left two voice messages with no return calls over the past couple of weeks. One call was made before I took the mini to my local mechanic, no return call. I am highly disappointed with the whole place! My advice is don't buy unless you live close to a dealer because you will be visiting a lot. More