MINI of St Louis

The only word to describe my experience with Mini of St. Louis would be "Amazing." I've never had a dealership that was so willing to make everything work just the way the customer wanted. I had been search Louis would be "Amazing." I've never had a dealership that was so willing to make everything work just the way the customer wanted. I had been searching online for a pre-owned vehicle and after doing some inquiries on trading in my current car for one available at Mini of St. Louis, I received a call almost instantly from Karen Fortune after I sent out the emails. Not only did she help make the deal work out for me to trade for such an awesome car, she went to great lengths to make sure everything was extremely stress free and not a hassle in any way. She was always available for contact when I had questions about the car, with very quick email/phone responses, and we were able to make the trade within a few days of me contacting them. This experience couldn't have gone any better. Part of my deal with the trade-in was to trade my stock wheels along with the aftermarket wheels. Due to the small car that I was trading in, and living 2 hours from the dealership, I wasn't able to bring up all 4 stock wheels/tires at once. Karen worked it out for me to be able to drop off the other 2 wheels on my way back through St. Louis the following Sunday, and Neil met me at the dealership when it was closed, just to make sure it all went right. We talked cars for a while, and then I was back on the road. During previous interactions with other car dealerships (NOT MINI OF ST LOUIS), I've sometimes felt as if the dealership was only working to benefit themselves---not the customer. This is NOT the way, in my opinion, to do business and attract more and more customers. My interactions with Mini of St. Louis were quite the contrary, and I have done nothing but speak in their outmost favor since the entire transaction took place. Thank you Karen and Neil for helping me get a trade done and into a sweet ride! More

I was looking for a small car that was fun to drive so I went to the Mini dealer and met Mark. He has been my go to man for the last two Minis I have leased. I love it so much I am leasing a third. He keep went to the Mini dealer and met Mark. He has been my go to man for the last two Minis I have leased. I love it so much I am leasing a third. He keeps me informed though out my lease program and I know exactly what I want for the next lease. Keep up the good work Mark I hope to keep in the Mini family for a long time. More

I came in with my parents just checking out the cars. I really liked theirs and met Mark Eversgerd quite a while ago. He was great, very friendly, and always knew how to answer our questions. The friendlin really liked theirs and met Mark Eversgerd quite a while ago. He was great, very friendly, and always knew how to answer our questions. The friendliness of everyone there, especially Mark, was what sold me on buying a brand new MINI JCW hardtop. I couldn't be happier! More

My wife love MINIs and she always wanted one. I live in Kansas City and I worked with local dealer and few other dealers in midwest. I was looking for lease and MINI website has $250 lease special. No deal Kansas City and I worked with local dealer and few other dealers in midwest. I was looking for lease and MINI website has $250 lease special. No dealer has offered that deal except MINI of St.Louis. Mark Eversgerd was totally honest and he first asked me to contact local dealer about the lease special which requires pre-order. I contacted and I found that they were not really interested in offering that deal. I thought it is not practical and MINI just advertise those kind of deals to attract or grab attention of people. I stopped looking and started thinking of some other car for my wife. Mark Eversgerd, followed up after a week and asked me if I got response from local dealer. He offered the deal and he was totally transparent about fees, taxes and everything. What ever he quoted, those were the numbers I saw while signing the lease. He was very nice to us and managed to get us a month free of payment. We drove to St.Louis and got the MINI and my wife was very happy. I should really thank Mark for all his help on find a lovely MINI for my wife. More

This was the best car buying experience I've ever had. Venturing into a unique car like the Mini, we were given the time & attention from Mark and the Mini staff to make the right decision. They worked l Venturing into a unique car like the Mini, we were given the time & attention from Mark and the Mini staff to make the right decision. They worked long and hard to explain all the features and to pick out the car that best fit our needs. And all of this was done in a low pressure environment. The car and the service sold itself...there wasn't any need to push. My wife LOVES her Mini - both for the driving experience and the care she received. Let's go motoring!! (Also, Mark came in on his day off when we picked up the car and spent 2-3 hours showing my wife all the features and helping her get the car 'just right'. Now that's service!!!) More

Cleanest service station I have ever been in. I reccomend anyoone needing Mini Service to come here. You will get treated the way you ought to be. I was welcomed, asked about any isseus that need reccomend anyoone needing Mini Service to come here. You will get treated the way you ought to be. I was welcomed, asked about any isseus that needed addressed and sent on my way with a loaner car. When I returned, they told me that they would keep the loaner available in case I wanted to leave again while they continued to work on my vehicle. Awesome service!! Very informative...these guys answered all of my questions without hesitation. I had one piece that was making a rattling noise...I thought it would be a simple fix...they looked at it and said they were not happy with just doing the simple fix and ordered a new part for me. Way better than I ever expected. More

First of all, I too love my Mini Convertible! I had a great experience when I went to test drive it last October and it helped that it was very warm and I got to drive with the top down. I had looked at great experience when I went to test drive it last October and it helped that it was very warm and I got to drive with the top down. I had looked at the Mini and drove it, then I stated that I want to have my husband come back with me to look at it for his input. Even though I came back with my husband, I was treated as the buyer and not the "wife/female" that another dealership had. This was going to be my car and I was the one who got the attention regarding it! I have also had great experience the 2 times I was at the service dept. for a warranty check up and the other for a small issue that was fixed while I waited. There I was treated with respect and the courteous that I expected as a customer. I loved the way my Mini looks when they get done - like brand new - clean & shinning. Almost can't wait to take it back for that alone! I enjoy my service experience and my Mini. Glad the weather is getting warmer cause my top is going down!!! Thanks for your efforts to all the staff. I recommend Mini of St. Louis. PS: I wish they were closer to Alton, IL so I didn't have to drive 45 mins., but then I wouldn't have an excuse to have lunch with my husband. More

I had a great experience when I bought my Mini and have been treated well when browsing for a possible new Mini. Hoping to become a 2 Mini family this summer. Tracy P been treated well when browsing for a possible new Mini. Hoping to become a 2 Mini family this summer. Tracy P More