Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
MINI of San Antonio
San Antonio, TX
167 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 167 reviews
September 05, 2024
Bought two oem fobs for my R60 all keys lost, received new fobs and they would not activate. There had been no issues with vehicle other than lost fob. When keys would not activate I was told to come in f new fobs and they would not activate. There had been no issues with vehicle other than lost fob. When keys would not activate I was told to come in for service to activate. This turned into an episode of finding fault in the car and not the purchased item. I was charged to find out that the car “might have a failed CAS” to diagnose and replace if faulty 3000.00+. I had already spent 1000.00 for two new fobs that did not work. If I committed to the diagnosis they were not going to credit me the 1000.00 I had already spent at parts. Wow. I deferred and have removed the cas myself and will know soon through a third party if the cas is faulty. If it is. The company will repair and sync the devices for under 500.00. I am very disappointed. No one wanted to accept responsibility. More
by Bummed mini owner
Employees Worked With
Parts failed to escalate upon request and holly with service failed to escalate upon request. BMW corp was notified
August 28, 2024
Great quality work. Everyone friendly & seems to enjoy their job. Inside waiting area very nice & accommodating. Everyone friendly & seems to enjoy their job. Inside waiting area very nice & accommodating. More
by Misty
Employees Worked With
Alexandria is who I worked with- very nice & informative , Holly Bell
July 16, 2024
I had a wonderful experience. All my questions were answered. I was offered a Lyft to and from a local taco shop while I waited. Thanks Alexandria H. For excellent customer servic All my questions were answered. I was offered a Lyft to and from a local taco shop while I waited. Thanks Alexandria H. For excellent customer service. More
by Dannyg5009
Employees Worked With
Alexandria Harbeck
July 02, 2024
Easy to make a call and get appt for an oil change. Quick check in, rental car ready. Car was ready in 2 hours. Check out and rental return super easy. Staff help transfer my shopping bags too! A+ Quick check in, rental car ready. Car was ready in 2 hours. Check out and rental return super easy. Staff help transfer my shopping bags too! A+ More
by bldegroot21
Employees Worked With
Holly Bell
July 01, 2024
Easy to schedule appointment for service by calling. I was assure to get a loaner on the day I of my appointment, Holly, the Service Manager is very communicative and attentive to details. Everyone is v I was assure to get a loaner on the day I of my appointment, Holly, the Service Manager is very communicative and attentive to details. Everyone is very helpful including the valet young guys when I dropped off and picked up my car. The last guy even helped to carry and moved my stuff from the loaner trunk to my car. Thank you for consistence excellent service. More
by Vienne Moir
Employees Worked With
Holly Bell
