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MINI of Rockland
Rockland, MA
333 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 333 reviews
July 14, 2023
The work they do is generally top notch. ..however, having said that I have -over the years - had some issues with them and even had to do some serious hard bargaining on a couple of occasion ..however, having said that I have -over the years - had some issues with them and even had to do some serious hard bargaining on a couple of occasions. Everything is overpriced by at least 20%...however, sometimes that is OK. Sometimes I go elsewhere. One thing I will say, is the general yearly maintenance costs are high, but ..don't go anywhere else for oil changes etc. It will end up costing more when you have to visit the dealer to fix what the quickie places have done poorly. Pick your battles.... More
by shelleyin Boston
Employees Worked With
Doug?
June 24, 2023
I dad my annual service today. Kevin is always professional and always addresses any concerns, questions I have and if he doesn’t know the answer he always directs me to the righ Kevin is always professional and always addresses any concerns, questions I have and if he doesn’t know the answer he always directs me to the right associate. Barbara, receptionist is always professional and on this visit shared her wealth of knowledge re history of Mini and Mini clubs in the area. More
by teri.hutchinson
Employees Worked With
Kevin and Barbara
June 01, 2023
People super polite. But the Service guys need to develop better customer follow up skills. Over course of repair to my vehicle I found it difficult to get responses and But the Service guys need to develop better customer follow up skills. Over course of repair to my vehicle I found it difficult to get responses and return calls to multiple queries. More
by kend140
Employees Worked With
Deb— phone
May 31, 2023
Excellent service department! ! Efficient and prompt. Great communication throughout the process. Returned car to me in perfect order, including wash and vacuum. Car runs great. Hi ! Efficient and prompt. Great communication throughout the process. Returned car to me in perfect order, including wash and vacuum. Car runs great. Highly recommended!! More
by mellcuenin
Employees Worked With
Jeffery, Main contact, Ryan Sullivan
