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MINI of Ramsey - Service Center

Ramsey, NJ

4.9
1,956 Reviews

1,956 Reviews of MINI of Ramsey - Service Center

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September 19, 2024

Mini of Ramsey was great! Serviced my car and it took longer and they gave me a loaner for the few days. Unexpected and Appreciated! My car is humming along just fine!! Be bac More

by Robmar30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Vanmansart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Betsch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

MINI of Ramsey responded

Hello! We're glad to hear that our team at MINI of Ramsey took good care of you and provided a loaner during your service. Thanks for the positive feedback, and we look forward to seeing you again in 11k miles!

September 17, 2024

Fantastic employees, phenomenal service. Communication via text messages enlightening me of service performed was flawless. More

by Vendorchick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Atanael Tejada
Sep 18, 2024 -

MINI of Ramsey responded

Hello! Thank you for the wonderful feedback! We're delighted to hear that our team at MINI of Ramsey provided phenomenal service and kept you well-informed throughout. We appreciate your support!

September 17, 2024

I bought my Mini Cooper new at Prestige Ramsey many years ago. The last 7 I used a dealer in FLwhere I moved tgat were horrific! They treated their Mini part like a bad stepchild! Nothing like Prestige Mi More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who ran the diagnostic test.
Sep 18, 2024 -

MINI of Ramsey responded

Ken, we're delighted to hear that Jason and our team at MINI of Ramsey provided you with such a positive experience. Thanks for sharing your feedback and come again soon!

September 15, 2024

This was one of the best customer service dealerships I have ever come across. You are blessed having a person like Dan Murphy working with customers. He goes aboveboard for everyone. Thank you Ramsey we w More

by yanna1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ann was great
Sep 18, 2024 -

MINI of Ramsey responded

Yanna, we're delighted to hear that Dan provided exceptional service at MINI of Ramsey. We look forward to assisting you with all your future needs!

September 15, 2024

Prestige Mini in Ramsey, NJ is the best dealership I know! I purchased my Mini Cooper there many years ago and the personnel, building, and service are top notch!! I moved to FL for 7 years and while More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Technician who ran the diagnostic test.
Sep 18, 2024 -

MINI of Ramsey responded

Ken, we're delighted to hear that Jason and the team at MINI of Ramsey provided you with top-notch service once again. Thank you for your continued trust in us, and welcome back to the NYC metro area!

September 12, 2024

Excellent service overall. The video is very informative and Dan kept me updated on a timely basis. More

by CLFRANK3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Glattman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mozdziez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

MINI of Ramsey responded

Hello! Thanks for letting us know that you had a great experience with Dan at MINI of Ramsey. Come again for more timely and efficient service!

September 11, 2024

Service was excellent and fast. Loved seeing Abe. Loved the new Mini, I was ready to trade my car in for the new car. Can’t wait for my lease to be up More

by JWEISS6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abraham Khalifeh
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Waite
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Betsch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Mozdziez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Hostutler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

MINI of Ramsey responded

Hello! Thank you for the positive feedback! We're glad to hear that Abe and our team at MINI of Ramsey provided excellent service. Enjoy your new Mini, and we look forward to seeing you again when it's time for a trade-in!

September 09, 2024

Waited too long for this service! Told me it would take one hour! My car stood outside the service area for one half hour before they brought it inside to service it!!finnaly got my c More

by TOTHDOCFL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Murphy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Velazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

MINI of Ramsey responded

Hello, We apologize for the extended wait time you experienced. I would like to discuss this matter with you as part of my investigation to improve efficiency. We're sorry for any inconvenience caused. If you'd like to discuss this further or have other concerns, please reach out to me directly. Thank you, Mark Mozdziez - Service Manager - 551-777-5641

September 07, 2024

Very friendly dealership. Everyone is looking to help you. Communication is good. My only issue if I had anything bad to say is the flow of the building seems off. More

by Boriquahero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Velazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

MINI of Ramsey responded

Hello! Thanks for the feedback! We're glad to hear you found our team at MINI of Ramsey friendly and helpful. We'll take your comments about the building flow into consideration as we strive to improve. We look forward to serving you better in the future!

September 07, 2024

Easy to make the appointment. Easy check in. Prompt service. The Tech makes a video of a walk-around of the vehicle in the lift, showing condition of tires, brakes, suspension… More

by Universal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George, the Tech. Don’t remember the name of the advisor.
Sep 09, 2024 -

MINI of Ramsey responded

Hello! Thank you for sharing your experience! We're glad to hear that the appointment process and service at MINI of Ramsey were smooth and efficient. We appreciate your feedback and hope to see you again soon!

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