MINI of Ramsey - Service Center

Even though I bought my MINI at a different dealership much closer to home, I decided to take my car to a bigger, more experienced dealership almost 100 miles away. My local dealership hadn't replied to much closer to home, I decided to take my car to a bigger, more experienced dealership almost 100 miles away. My local dealership hadn't replied to my emails or returned phone calls when trying to set up an appt for fixing the airbag warning light in my 2010 Justa Cooper. Prestige's online appt website made scheduling super easy and even send a couple of emails reminding me of the service date. Once I got to Prstige, a valet confirmed my appt and professionally gave me a receipt then calmly drove my car to the service area. Mike Christen then sat me down, reviewed the problem, explained the possible repairs and led me to the comfortable waiting area. Great internet BTW. In an hour the car was returned to me - no charge. The idiot light was out and Mike explained that they reset the computer. Halfway home the stupid light came on again. By the time I got home to my PC, Mike had already emailed me asking if things were ok. They weren't and he seemed really concerned that I still had the problem. He offered to get me back in the next day and would have his senior specialist work on it. When I was finally able to return a week later Mike was busy, but Carolyn checked me in. She checked Mike's notes and saw that he had scheduled a loaner for me. Carolyn told me that the whole airbag harness had to be replaced. That would take some time. They gave me a brand new 2012 for the next 24 hours and promised to reimburse me for gas. Returning the next day, I was once again treated courteously and professionally (although I kind of wish the sales people had spotted me enviously eyeing the new cars in the lot. They might have made a sale that very day!). No questions or hassle returning the loaner. My car was freshly washed, vacuumed and full of gas. And to top things off, an unknown employee asked my advice about what might be a welcome giveaway at the next Prestige promotion. When I recommended the MINI water bottles, he thanked me and handed me one for my "help". Very classy. More

This dealership is friendly and prompt. They deliver when they say they will and there's no unusual wait time. Their periodic season clinics are a definite ++. when they say they will and there's no unusual wait time. Their periodic season clinics are a definite ++. More

My wife bought me a satellite radio for christmas. I contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met with them and they installed it in an area that was inconvenient for me. I asked to bring it back to have it reinstalled and they welcomed this and had me sit down with the head technician in the service department who sat in the car with me and debated back and forth candidly for 20 minutes to figure out how best to install it. They did the job perfectly and I could not have been more pleased. Rick Torres expertly guided me through the process and was always accessible. More

Carolyn was a great help with meeting all of my needs. I was a walk in for service and she was able to get me in and out quickly. She was very considerate of my needs and spent a lot of time explaining to was a walk in for service and she was able to get me in and out quickly. She was very considerate of my needs and spent a lot of time explaining to me what my car needed without trying to sell me unnecessary services or parts. I would not hesitate to return when my car needs service. More

I unexpectedly had problem with icon lit on dashboard (tire too low) and stopped by Prestige Mini, concerned because I have run-flats for first time. It was effortless -Spiro helped me by resetting the (tire too low) and stopped by Prestige Mini, concerned because I have run-flats for first time. It was effortless -Spiro helped me by resetting the icons, something I had not had to do (which relates to cold weather.) Matt got me in to have the tires reversed (front to rear) because it's better for the tires at this mileage. Yes, they washed the car too and I did have coffee - and left so reassured. More

Words cannot describe how happy I am with my mini and with the service at this dealer. We purchased our car from Spiro, and his commitment to us did not end after the sales transaction. When we purchase with the service at this dealer. We purchased our car from Spiro, and his commitment to us did not end after the sales transaction. When we purchased the car, Spiro was incredibly professional and service-oriented. Every time I since have been in this dealership (one year later), Spiro still remembers me and every family member by name. Today, I brought my car in for a cleaning, and Spiro attended to me personally. I highly recommend Prestige Mini. We are so pleased with the car, the service, the whole experience. We have recommended this dealership to many people. I truly feel part of the "mini community." I am even a fan on Facebook! More

Service was somewhat slow and did not always find the problem the first time. I found my service representative difficult to reach when I wanted an update on when my car would be ready and if any loaners problem the first time. I found my service representative difficult to reach when I wanted an update on when my car would be ready and if any loaners were available. The car is now running very well. More

IF NOT FOR MATT HALLIWELL I WOULD PROBELY TAKE SOME OF THE SERVICE AND AUTO BODY SOMEWHERE ELSE HE MAKES IT EASY TO JUSTIFY A LITTLE MORE IN PRICE BEING THAT A DEALER IS USUALLY A BIT HIGHER.ITS WORTH IT THE SERVICE AND AUTO BODY SOMEWHERE ELSE HE MAKES IT EASY TO JUSTIFY A LITTLE MORE IN PRICE BEING THAT A DEALER IS USUALLY A BIT HIGHER.ITS WORTH IT TO DEAL WITH HIM I KNOW EVERYTHING IS HANDLED TO THE HIGHEST QUIALTY More