Back

MINI of Ramsey - Service Center

Ramsey, NJ

4.8
2,060 Reviews

2,060 Reviews of MINI of Ramsey - Service Center

Sort by
March 28, 2018

The service advisers take pride with their work. Nick my service advisor had told me had informed me my car would need brakes in 2,000 miles and did not pressure me in doing it then. I returned 2,000 More

by spencej10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo, Ryan Patti
March 28, 2018

Excellent Nick was incredibly. He kept me up to date on the status of my car and went out of his way to look up tire insurance information, More

by WALTER.ARIELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo
March 28, 2018

Great experience Please with service. It was an emergency service and immediate action was taken. Thank you Terry as always for helping and co-coordinating. Thank you More

by suchandra.bose1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Glattman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Falvo
March 28, 2018

It took about 1.5 hours for an oil change. Anywhere else, an oil change would take 10 minutes (after a 15-20 min wait). Here I waited 90 minutes even though I had made an appointment days in ad More

by Person12345
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick Falvo
Mar 28, 2018 -

MINI of Ramsey responded

Hello, We understand how frustrating it is to wait for your vehicle while it is in service. We apologize that your appointment ran longer than expected. However, we are happy to see you had a good experience with Nick your service advisor. With MINI certified and trained technicians, our staff ensures that they take the necessary time to thoroughly inspect your vehicle - to make sure you can get back on the road as soon as possible. Happy Motoring!

March 28, 2018

Oil Change gone bad Went for a standard oil change, on way home oil filter came loose causing oil to come out of car, getting oil all over under carriage and engine compa More

by SPS2957
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Falvo
Mar 29, 2018 -

MINI of Ramsey responded

We are happy to hear that Nick was able to assist with this issue quickly. Thank you for being understanding and for choosing MINI of Ramsey.

March 28, 2018

Excelent service with top service advisors Highly recommend. Very friendly, courteous and knowledgeable staff. Respectful of my time concerns and needd. Solved my problem promptly. Keep up the More

by MIGUEL.KYCHENTHAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo, Ryan Patti
March 28, 2018

Great service, friendly and professional Easy to get an appointment, friendly and professional at drop-off and during the process. Also addressed a concern I had with the car that i neglected More

by 36ARMAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo
March 28, 2018

Why I gave only 2 stars this time Had my windshield replaced, I feel the charge was r horbatent, will never have them do it again. After replacing the windshield they did not clean it More

by MARGARET.KISS7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Patti
Mar 30, 2018 -

MINI of Ramsey responded

Margaret, we are sorry that your vehicle was given back in a less than satisfactory manner. That is not acceptable on our end. We would love to have you stop back at the dealership whenever it is most convenient for you to have a free car wash for your MINI.

March 28, 2018

Screen Repair Service was organized by Ryan Patti and he was extremely professional and did an a great job communicating with me overall step by step. My loaner pr More

by DMKHALAF85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Vieldhouse, Ryan Patti
March 28, 2018

Prestige Everytime I go to Prestige, from the finest detail, my concerns are noted and recorded for proper addressing. It's always a pleasure to go there. The More

by type2vtec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Falvo
...
203
...