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1,952 Reviews of MINI of Ramsey - Service Center
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April 25, 2018
long wait, no follow up as promised I waited two hours in full and then we were told that we would get a receipt and our final paper work by email later that day. The next day I called t I waited two hours in full and then we were told that we would get a receipt and our final paper work by email later that day. The next day I called to follow up and left a message and I have still heard nothing back. I have no idea how much my repairs totaled and no one has reached out to me as promised. Also the woman at the desk told us we would be waiting 10 minutes and she didn't so much as look at us again even though it was well over an hour before anyone else even acknowledged we were sitting there. I was also not informed of everything I needed to know in order to move through the lease return smoothly. I was contacted by email, phone, mail TOO many times about leasing a new car but there was no real effort to give me information about the return. She even made me call Mini Financial to answer questions she should have known the answer to 2 times that day. I believe I was not treated with respect and as a priority because I was returning my lease and I did not intend on leasing a new car at the time. That is inappropriate and not a good lasting impression that would entice me to continue my relationship with mini. More
by MONICAH1084
Verified CustomerEmployees Worked With
Amanda Kaznica
April 24, 2018
Check engine light and Warranty covered Service rep did a perfect job!! Fast and efficient dealership! As a enthusiastic car brand, I wish mini dealers could disclose issues to look out Service rep did a perfect job!! Fast and efficient dealership! As a enthusiastic car brand, I wish mini dealers could disclose issues to look out for such as carbon build up, and other direct injected engine issues. This is all part of owning ultimate driving machine. More
by johsong123
April 24, 2018
Always Awesome!! I have been dealing with MINI of Ramsey for 3+ years. Each and every time I go for service or a new car, it’s just a fantastic experience. Michelle Wr I have been dealing with MINI of Ramsey for 3+ years. Each and every time I go for service or a new car, it’s just a fantastic experience. Michelle Wright sold me my most recent car and she truly went above and beyond for me. Nick Falvo is my service advisor and he is absolutely top notch! I truly can’t say enough great things about this dealership. They are honest, transparent and super friendly! More
by STEPHANIEFOREST
April 23, 2018
Tire rotation & detailing This service center is terrific. I've worked with both Nick and Ryan and they are always super helpful. The detailing of my car was fantastic! This service center is terrific. I've worked with both Nick and Ryan and they are always super helpful. The detailing of my car was fantastic! More
by DONNA.FALZARANO
Employees Worked With
Nick Falvo, Ryan Patti
April 23, 2018
Blown Tire I had a tire blow out. They got me in right away and finished in the hour. Awesome staff especially Nick Falvo, the service advisor I had a tire blow out. They got me in right away and finished in the hour. Awesome staff especially Nick Falvo, the service advisor More
by PINSLEY0
Employees Worked With
Nick Falvo
April 23, 2018
Ridiculous I brought my 2017 mini in for its yearly service. I was told that a year old car with 8,000 miles on it needs 4 new tires. And you were going to charg I brought my 2017 mini in for its yearly service. I was told that a year old car with 8,000 miles on it needs 4 new tires. And you were going to charge $200 for an Alignment. Put decent tires on a car before a customer purchases a vehicle from your dealership. This is totally unacceptable that tires need to be replaced after 8000 miles. More
by JSTMBR
Employees Worked With
April 23, 2018
Just Amazing The best experience I always have. Service is excellent and I really trust you guys !! My friend came here and He is looking to buy a car just becaus The best experience I always have. Service is excellent and I really trust you guys !! My friend came here and He is looking to buy a car just because the way my car is been treated all attention it’s not only a car is more than that :) More
by CORE6984
Employees Worked With
Ryan Patti
April 23, 2018
Amazing Service Advisor I met my service advisor for the first time when I had an issue with my sunroof panel and ended up speaking for quite some time after. Thier staff has I met my service advisor for the first time when I had an issue with my sunroof panel and ended up speaking for quite some time after. Thier staff has been extremely friendly every time I go and I would recommend them 100% of the time. More
by JNOUEL
Employees Worked With
Joe Flasco
April 23, 2018
Tire Replacement Nick our Service advisor did a great job in getting our tire replaced through our tire & rim insurance policy, thank you Nick and Prestige Mini. Nick our Service advisor did a great job in getting our tire replaced through our tire & rim insurance policy, thank you Nick and Prestige Mini. More
by jeter04
Employees Worked With
Nick Falvo
April 22, 2018
Wonderful Service Experience I've been a loyal customer of this dealership and purchased two Mini's from them and the service department has always exceeded my expectations. I've been a loyal customer of this dealership and purchased two Mini's from them and the service department has always exceeded my expectations. More
by ktoledo
Employees Worked With
Nick Falvo
