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1,957 Reviews of MINI of Ramsey - Service Center
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July 04, 2018
Friendly, thorough, experienced, trusted. I bought my car (2017 Four door Hardtop) from Michelle Wright. What an example of an all-star Motoring Advisor. I cannot say enough about her encyclop I bought my car (2017 Four door Hardtop) from Michelle Wright. What an example of an all-star Motoring Advisor. I cannot say enough about her encyclopedic knowledge of the MINI product line and outstanding customer service. Normally, my service rep is Ryan Patti, a thorough and fantastic face for the brand. This time around, I had the pleasure of dealing with the service manager Max Landau. Max, walked through my service in a detail oriented way, that left me knowledged on every aspect of work, the time frame and costs. Love the team and love MINI. More
by Tricia Maguire
Verified Customer
July 04, 2018
The car runs great, staff is polite.. BUT This is our second time using MINI of Ramsey for service. While they do a great job on the car servicing (and mainly that is the point) we did have a This is our second time using MINI of Ramsey for service. While they do a great job on the car servicing (and mainly that is the point) we did have a few odd hangups. The staff is extremely polite, which is awesome...drop off of the car for servicing is always fast and a great experience. But they seem to forget about you annoyingly once you're back for pickup. How? Well, each time we picked up our car after servicing we were told to go to a "back window".. however no one was back there on both occasions. We actually had to flag someone to help us after 20min of hanging out (even though staff members saw us there waiting). The other odd thing is that they seemed to forgot about us yet again when it came time to actually bring our car to us... a staff member actually had to call and find out what the deal was. Who knows, maybe it was just that busy.. but this happened both times. Finally, each time we got our car back is was absolutely *not cleaned* although the bill mentioned a "complimentary bubble bath". Honestly, not the end of the world, but hey...the other cars for pickup appeared clean so what happened to our car lol? Did they forget something else? While we appreciate the service work (which appears spot on and better then the other MINI dealers we went to in the past) would love to see a nice followup personally to seal the deal. And.. a clean car. More
by MINITAG2018
Employees Worked With
Ryan Patti
July 03, 2018
Thorough! Nick and the mechanic were both extremely thorough in their services. As a service manager Nick has always been honest and offered solid advice with m Nick and the mechanic were both extremely thorough in their services. As a service manager Nick has always been honest and offered solid advice with my Mini Cooper. More
by JENNIFER Ciongoli
Employees Worked With
Nick Falvo
July 02, 2018
Upset My main reason for this ratings sorry to say was a fabulous employee Nick Falvo ..This is my fouth Mini obviously love the car customized them all new My main reason for this ratings sorry to say was a fabulous employee Nick Falvo ..This is my fouth Mini obviously love the car customized them all new.. .. but out of all the service people I’ve met and dealt with he was by far the most thorough. personable, caring, concerned ,attentive ,reliable and overall fanatastic employee.. Was in last Friday for a part only to find out he was leaving..not happy at all...think you lost a major asset!, More
by HEARTSANDSKULLS24
July 02, 2018
Totally Satisfied! Nick Falvo is very customer focused and extremely helpful. He set expectations about the length of the service visit, and kept me updated during my wa Nick Falvo is very customer focused and extremely helpful. He set expectations about the length of the service visit, and kept me updated during my wait time at the center. My Mini was ready on time and looked great after it was washed. More
by REYNO19640
Employees Worked With
Nick Falvo
July 02, 2018
Belt Tensioner, Belt, Friction Wheel, Water Pump Pulley Kit I needed repair service on my belt tensioner. A Kit was recommended that is common for my model. I'm a regular customer since 2012. I'm always s I needed repair service on my belt tensioner. A Kit was recommended that is common for my model. I'm a regular customer since 2012. I'm always satisfied with their services. Thank you for all that you do! Jorge More
by ECODEVV
Employees Worked With
Max (Service Manager) and Gian (Tech), Ryan Patti
July 02, 2018
Car was not cleaned on the inside. The service was fine. I had the first appointment in the morning. They took the car right in and did the service.. It was completed at the tim The service was fine. I had the first appointment in the morning. They took the car right in and did the service.. It was completed at the time they said it would be done. They pointed out that I would needed new tires soon. However, since it was raining, I did not expect a car wash. They did wash the rubber floor mats, but they did not vacuum or dust the dash. I know it is not "service", but I have come to expect a cleaner car after a service. More
by HUNTERSR
July 02, 2018
First Service visit for new Mini This is my second mini that I have purchased and had serviced at Prestige - always helpful and courteous. Provided clear explanation on the process an This is my second mini that I have purchased and had serviced at Prestige - always helpful and courteous. Provided clear explanation on the process and were quick to notify me when complete. No complaints! More
by SPINNY
Employees Worked With
Ryan Patti
July 01, 2018
Auto Diagnostic Service Joe was very detailed with auto issue and service needed. Joe was helpful and patient with all our questions and needs. Highly recomend to seak out jo Joe was very detailed with auto issue and service needed. Joe was helpful and patient with all our questions and needs. Highly recomend to seak out joe with any customers needs and concerns More
by SANDY2220
Employees Worked With
Joe Frasco
June 30, 2018
Great A friendly atmosphere and the employees are great. They are knowledgeable, have the patient to explain whats wrong with the car, provides options acco A friendly atmosphere and the employees are great. They are knowledgeable, have the patient to explain whats wrong with the car, provides options according to your budget and willing to help you. More
by JIRYSVELEZ99
Employees Worked With
Ryan Patti
