MINI of Ramsey - Service Center

Very secure communications between not the owner of vehicle and service department. Dealership wouldn't let me inquire on MY vehicle as I am not the person on registration (mother is registered owner). vehicle and service department. Dealership wouldn't let me inquire on MY vehicle as I am not the person on registration (mother is registered owner). They did however release all information to my mother who is the registered owner but not me the person who set up the service appointment and is the person on the purchase/repair documents for the vehicle at the dealership. Overall no complaints for the service performed. Wish communication when I inquire about MY vehicle would be conveyed instead of ghosting me who is the customer. I was forced to bring an uninvolved party into the situation to have them receive information about the vehicle being serviced and completed. If it weren't for my parents getting involved I wouldn't have been informed my vehicle was finished with repairs and ready for pick up. More

I do not like how impersonal the texting is should at least get one call. And then that’s why I ended up having to have more work done and leave the car longer but at least if you would’ve received a pho least get one call. And then that’s why I ended up having to have more work done and leave the car longer but at least if you would’ve received a phone call you would know what’s going on with the vehicle not saying it’s done then you get there and it’s not done because it needs extra parts. And at least have more than one guy to be able to call that’s not overwhelmed with how many vehicles he’s trying to take care of And I drive distance from Carmel New York all the way to Ramsey, New Jersey, which is ridiculous. There’s no minis near me otherwise Norwalk Connecticut the closest one so as I am with my business, I believe people should be thorough. And customer oriented on a more personal basis not just a text. More

Refreshingly pleasant experience. Would definitely bring my car there again and would recommend to others Would definitely bring my car there again and would recommend to others More

I’ve had a good experience with the service department here - Clear communication, good customer service, friendly and helpful here - Clear communication, good customer service, friendly and helpful More

Quick to assist me and get me out. Like detailed explanation on work that was done. Would like a heads up on how much will it take, what caused the problem, etc. Like detailed explanation on work that was done. Would like a heads up on how much will it take, what caused the problem, etc. More

First time coming. Very thoughtful and complete inspection. They gave me a loaner as needed for the few days they worked on my car. Picked up my car and it it’s running Very thoughtful and complete inspection. They gave me a loaner as needed for the few days they worked on my car. Picked up my car and it it’s running great More

I have nothing but good interactions with this dealership, from the purchase till the present. dealership, from the purchase till the present. More

Jason is great, went in for a quick brake change, and no introduction needed, he just takes the keys and has me on my way, the entire dealership is amazing, ill stay with Mini forever with this great servic introduction needed, he just takes the keys and has me on my way, the entire dealership is amazing, ill stay with Mini forever with this great service More

Best service experience ever at Mini of Ramsey. Appointments are easily scheduled on line or by phone. Dan Murphy consistently has a pleasant greeting upon arrival, He is professional, kind and tho Appointments are easily scheduled on line or by phone. Dan Murphy consistently has a pleasant greeting upon arrival, He is professional, kind and thorough. Dan explains everything about the service visit. My car is always taken right on time and finished within the timeframe he indicates. I love the videos that are sent during the service to update me on the progress of the service being performed. Mini of Ramsey is unbelievably organized and everyone I have ever had the pleasure of meeting at this dealership is amazing. Over my long driving history of other brands of cars, I've always dreaded returning to the dealer for service because my experiences have always been less than pleasant; where my cars were not fixed properly and once the wrong car was returned to me. This is my first new Mini and Mini of Ramsey has completely changed my attitude. I love my Mini and I love Mini of Ramsey. I will never bring my Mini anywhere but there for service. All of the staff are terrific. Thank you to all at Mini of Ramsey for the great work you do to keep us Mini drivers safely on the road. You truly set the example for other car dealers to model their services after yours! :-) More

Daniel Murphy is first rate! A pleasure always working with him. A true professional who cares about the customer. A pleasure always working with him. A true professional who cares about the customer. More