MINI of Ramsey

After going to a dealership that knew nothing about JEEPS, (any question I had about the Wrangler in question, the salesman told me we'd have to look the information up on-line.. i could do that) I we JEEPS, (any question I had about the Wrangler in question, the salesman told me we'd have to look the information up on-line.. i could do that) I went to the Prestige MINI dealership and had an awesome experience. The sales associate, Steve Allen was very personable and being a JEEP owner himself, he was very knowledgeable about them. After falling in love with the 2007 Sahara, he made it possible for me to go home with it. More

Bob did a great job of walking me through the process from the minute I walked in the door. Unlike previous dealers I had visited, he immediately went to work in order to ensure that my needs were met by from the minute I walked in the door. Unlike previous dealers I had visited, he immediately went to work in order to ensure that my needs were met by the cars in the lot. Before and after purchase, he also went to great lengths to make sure that I was comfortable driving the vehicle and operating the controls. Additionally, during the search process Bob went through all of the financial possibilities that would help to bring the monthly payments within my price range without making me feel uncomfortable or like I was being pushed at any point. All in all my experience here was pleasant and I look forward to returning in several years time to purchase my next MINI! More

I just purchased my second MINI from Prestige and am pleased with the continued attention to detail in the new car. The Prestige dealership is a model of customer service excellence. My salesman, Spiro pleased with the continued attention to detail in the new car. The Prestige dealership is a model of customer service excellence. My salesman, Spiro, was so helpful as I designed and ordered the new Countryman, using his expertise and knowledge of the MINI line to help me tailor the car to the features I wanted. All aspects of the process, from the initial walking in the door to the car delivery, were seamless, thanks to Spiro. I especially appreciated the time he took to show me all the workings of the new interior and exterior features. Thank you to Spiro for making this car buying experience so pleasant. More

Very attentive to detail. No hard sell for optional plans after purchase. Good communicators. Friendly manner in all business dealings. Quick and on time delivery of car. after purchase. Good communicators. Friendly manner in all business dealings. Quick and on time delivery of car. More

I recently purchased a Mini Cooper at Prestige Mini , Ramsey NJ. My whole experience there was great. A truly well organized operation. I had the very good fortune of dealing with a true professional, my Ramsey NJ. My whole experience there was great. A truly well organized operation. I had the very good fortune of dealing with a true professional, my salesman, Mr Robert Filenbaum. From the time that I entered the showroom till the the time I drove away in my new Mini Bob made the experience memorable. His experience, product knowledge, and personality made my purchase an easy one. I would definitely recommend doing business with Prestige Mini and , if so, keep your eye out for Bob. More

We purchased a new MINI and received a very competitive price from this dealer. There were a few bumps in the road along the way however. We weren't pleased with the original salesman we worked with, but f price from this dealer. There were a few bumps in the road along the way however. We weren't pleased with the original salesman we worked with, but found Nick to be very helpful. Unfortunately, due to a factory mix-up, our custom build car was manufactured without a sunroof. Nick was equally disappointed and promised us he would make things right. We received a discount off our price and were happy with the resolution to the problem. More

I have recently purchased a 2011 All-4 Mini Countryman and would have liked to say my experience with this purchase was a good one, but, it has been a nightmare. I came into the dealership with a “pre-bui and would have liked to say my experience with this purchase was a good one, but, it has been a nightmare. I came into the dealership with a “pre-built” car ready to purchase as close a replica to my pre-built car as possible. After reviewing my pre-built Countryman, Ms. Hilyer located a car that she claimed was in production, which was similar to, but lacking in color, finish, accessories , but would be delivered within five weeks. The timing was critical as I needed a car to get to and from work after my lease with Honda expired. Although reluctant because it was not the car that I wanted, I acquiesced because of the guarantees and repeated assurances by Ms. Hilyer that I would have the car by May 16, 2011. Every time I called Ms. Hilyer to request a status update, it would take her days to respond back to me. On May 16, 2011, I was ready to pick up my new Countryman. Ms. Hilyer called me on the day I was scheduled to pick up my new Countryman to tell me that the car had not yet arrived and it was now expected on May 23, 2011. At this point I had no means of transportation, which Ms. Hilyer knew from previous discussion. I requested a “loaner” car in the interim and was emphatically denied such an accomodation. Ms. Hilyer then forwarded my call to Dan Viedlhouse who guaranteed me the car would be at Mahwah Mini, worst case scenario by May 23, 2011 and in the meantime they were not permitted to extend me a loaner car. Suffice it to say, the car was not available on May 23, 2011. After renting a car for ten days, and incurring expenses of $300.00 for the rental car, my Contryman finally arrived on May 25th. Ms. Hilyer left me a voicemail on the 24th at 4:52 p.m. to schedule an appointment with the finance department for the next day. When I called her back moments later, I was informed that she left for the day at 5:00 pm. I, therefore, had contacted the finance department directly to schedule an appointment. I wish I could say I was excited to pick up the car on the 25th, but, after having been unnecessarily lied to, incurring hundreds of dollars in expenses, and the continued frustration of ignored telephone calls and unresponsiveness, I was completely disgusted with Mahwah Mini, Ms. Hilyer and the lack of customer service.Though delivery of my Countryman was guaranteed within five weeks, it was actually delivered in almost eight weeks. I understand that delays occur which are beyond the dealership’s control. However, had Mahwah Mini corrected the time projection shortly after my purchasing the Countryman, I could have made other accomodations to borrow a car so as not to incur rental fees. Had Mahwah Mini had some foresight to know that though these care are scheduled to arrive by x date, they actually arrive more than two weeks later, I would have been prepared for such delays and I would have purchased my “pre-built” Countryman rather than settling for the car that was scheduled to arrive quicker.I must admit, this experience has taken away the joy and beauty of my Countryman for me and I’m not sure if I will purchase another Mini (or BMW for that matter) again, but I assure you, I will never purchase another vehicle from this dealership and will highly recommend to all of my friend, family (and anyone who will listen) not to to go the Mahwah Mini dealership. More

My husband and I would like to thank Bob filenbaum at the mini cooper dealership. He has helped us so much. he made us feel so comfortable he did'nt push anything on us that we didnt want . he located the mini cooper dealership. He has helped us so much. he made us feel so comfortable he did'nt push anything on us that we didnt want . he located the car we wanted and got it for us . he didnt let you settle for something you didnt want he is very friendly and before your purchase he makes sure every thing is ready so you dont spend alot of time waiting i would recommened this dealership and bob filenbaum as the salesman. and mini cooper the best little car on the road . thanks again BOB your the best...::::""" Sal & Nathalie Mendola More

I bought a car here in April 2010 and come back for regular maintenance. Every time I come here I am greeted by name by the salesman who sold me the car. I cannot recommend this place highly enough. Ev regular maintenance. Every time I come here I am greeted by name by the salesman who sold me the car. I cannot recommend this place highly enough. Everyone is friendly, no sales pressure. They know they have a great product and there is no hype or hard sell. Service is expensive but very efficient and very well done. All in all, a great dealership. More

Well it's been about four weeks since I bought my 2007 Mini Cooper. I've been so busy having fun with the car that I have not had time to write about my experience at Prestege Mini in Ramsey. I've been go Mini Cooper. I've been so busy having fun with the car that I have not had time to write about my experience at Prestege Mini in Ramsey. I've been going back every Friday afternoon to get a free car wash and a free cup of coffee and I enjoy looking around watching others getting in their new cars. Sprio was my salesman and he was very frendly and right straight to the point with all of my questions. We went for a ride and right away I new I wanted the car. From that point on Sprio just got all my info. and within days I was driving the car. Sprio was very professional and easy to talk to. I recommend Sprio and Prestage Mini to anyone who wants to enjoy life and drive a car that gets great gas milage and is just FUN! The most important thought I want to share with everyone is go for it and enjoy life. When I was there on my last car wash I watched a lady in her mid fifties loading up her new mini from her old mini and we shared our enthusiasm with the love of the car. I know where I'm gettin my next car already. Thanks again Sprio. See you Friday. More