MINI of Ramsey

It took about 1.5 hours for an oil change. Anywhere else, an oil change would take 10 minutes (after a 15-20 min wait). Here I waited 90 minutes even though I had made an appointment days in ad Anywhere else, an oil change would take 10 minutes (after a 15-20 min wait). Here I waited 90 minutes even though I had made an appointment days in advanced. If it wasn't complementary, I'd never bother. More

Regular service visit Dealt with Nick Falvo last weekend when I brought my car in for a routine check up. Nick handed me a list of things that were required to be fixed. As Dealt with Nick Falvo last weekend when I brought my car in for a routine check up. Nick handed me a list of things that were required to be fixed. As a brand BMW\Mini can be an expensive when it comes to fixes\repair but Nick explained very clearly the nature of the fix and also how critical it was. That last part I really appreciated so I had a couple of things worked on before I left. The time I had to wait at the dealership for the repairs didn't seem unreasonable and whenever I asked Nick for an update on the job he was courteous and checked with the tech right away. This despite more than usual traffic at the time I visited them. Pretty pleased with this experience at Prestige Mini via Nick Falvo. More

The fastest car purchase ever. I stopped at Prestige Mini to just look and ended up purchasing a 2017 Countryman for my daughter. TANYA is awesome! She took the time to make my daug I stopped at Prestige Mini to just look and ended up purchasing a 2017 Countryman for my daughter. TANYA is awesome! She took the time to make my daughter comfortable and welcome. More

Very Disappointing Experience. Mini is jst all looks I purchased 2017 Mini Cooper S around October 2016 at this dealer. Problem 1: now (11/22/2017) the engine light is on, engine is fine, technician I purchased 2017 Mini Cooper S around October 2016 at this dealer. Problem 1: now (11/22/2017) the engine light is on, engine is fine, technician said it could be due to system update so he is updating the system. This is the second time I went back there for the same problem, I hope i do not have to go back again! Problem 2: the trunk door won't open. When i was there, there was a problem with the trunk door not opening, that was fixed when i Purchased the vehicle, 3 months later, on a cold winter day, it happened again. I struggled 30 min to get the control to work and finally the door opened. Overall, my experience with Mini is that it's all looks but no substance. Engine sign came on after one year of purchase and i only drove 5000 miles! I have driven Infiniti, Toyota, Nissan, and Honda, so far Mini is the most disappointing because it has the most problems. More

Pleasantly Surprised So I took my beloved (but tired) 2009 cooper convertible in for service and left with a brand spanking new 2018 convertible S ! Never expected it. Tan So I took my beloved (but tired) 2009 cooper convertible in for service and left with a brand spanking new 2018 convertible S ! Never expected it. Tanya Freeman is the bomb. No pressure, no hard sell, no pushy sales pitch. She is totally laid back and professional at the same time. She is completely knowledgeable about everything Mini. Not only was my experience painless, but Tanya actually made the process fun. Which is what Mini is all about, right ? Gonna miss my service buddy, Nick Falvo, for a while but having a new car is exciting. More

Doesn't get better than Tanya Freeman and Prestige Mini Tanya brings customer service to a new level. She went above and beyond to make sure my car buying experience went smoothly. She's the best! Tanya brings customer service to a new level. She went above and beyond to make sure my car buying experience went smoothly. She's the best! More

Pleasant Buying Experience We did enough homework before going to Prestige MINI, so we knew the model and features we wanted and what price range would be considered reasonable. We did enough homework before going to Prestige MINI, so we knew the model and features we wanted and what price range would be considered reasonable. Tanya Freeman was efficient in searching the inventory for vehicles that fit our specifications. Once we decided on a vehicle, there were some back-and-forth's during the price negotiation as expected, but overall, Tanya and Eric were reasonable and we agreed on a fair price that was within our expectation after a short while. More

Good experience following a bad start A sales associate was switched at the last moment. Tanya Freeman took over and did an excellent job of meeting my needs and answering all my questions A sales associate was switched at the last moment. Tanya Freeman took over and did an excellent job of meeting my needs and answering all my questions. More