MINI of Ramsey

I had been looking at buy a mini for a few years and decided to pull the trigger and get details on purchasing one. There are only a few MINI dealers in New Jersey and I could have easily chosen to cont decided to pull the trigger and get details on purchasing one. There are only a few MINI dealers in New Jersey and I could have easily chosen to contact the one located closest to my house, but I went online to look at reviews first. i wanted this experience to be as pleasant as possible considering car buying can be stressful. The reviews about Ruby King and Prestige were all I could read about...and they were on point! I contacted Ruby via email and told her i was looking to end in my lease a year early and get into a MINI. Within the hour she responded with a list of info I needed to get her in order to provide with me a quote. Once I responded she was on the hunt for my new car. Her response time to each communication was very timely. She was also very honest with me. I tried to negotiate on price, but she was very forthcoming on information, how much the car and cost and that they would lose money if they went lower. i was not able not make the decision then & there. She gave me time and space to think about the offer knowing I could leave it. When I made the decision to take the deal, Prestige MINI had to file paperwork to purchase my car from the leasing bank. There were quite a few obstacles. After multiple phone calls to various different people all with different answers over 2 days, we realized MINI could not buy my old car. But Ruby and Mike Tornatore worked to come up with a solution that benefited me and kept me in the original price point we discussed. With all the issues dealing with the leasing bank, I felt like I was their top priority. And people have told me, "they are trying to sell cars and do what they need to to get a deal", but it never EVER felt like that at all. I cannot praise them enough for making me feel like I was their only customer at times. Ruby and the Prestige MINI team have really welcomed me into the MINI family with open arms. I recommend anyone looking to purchase a MINI, contact Ruby directly. She is the best and that is no exaggeration. More

Derek Bruno (Service Manager) is the best! He's a Derek Bruno (Service Manager) is the best! He's a very understanding,competent and efficient service manager at Prestige MINI. He should've been h Derek Bruno (Service Manager) is the best! He's a very understanding,competent and efficient service manager at Prestige MINI. He should've been here since day one! MINI needs employees like him. I'm so happy to have met and interacted with a guy like him that takes the time to listen and resolve my motoring issues with my JCW. I can guarantee anyone coming to him that their problems and issues will be resolved and handled! I love doing business with him. He's not only a service manager. He treats me like a family member. Pavel Pichardo (Appointment Coordinator) is also a new gem at Prestige MINI. He has been a great help as well. He is always attentive to needs I express to him, very friendly and knowledgeable about these cars. Mike Tornatore in the Finance depatment is true asset to Prestige MINI. Terry Glattman, i have known for years. He sold me my JCW in 2009. He's been a real family member ever since. I'm so happy to have met them. They get the job done right! More

Trustworthy and reputable. I recommend them highly and Spiro awesome. We are ready to purchase our 4th car . Come on down and the choices are great. Spiro awesome. We are ready to purchase our 4th car . Come on down and the choices are great. More

Our experience began with James, the salesman that we worked with. There were several errors made in paperwork that involved several rounds of emails and price changes that I was not happy with. That worked with. There were several errors made in paperwork that involved several rounds of emails and price changes that I was not happy with. That being said, we then were working with Ruby King who could not have been more professional, and my only regret is that she was not our primary contact. Ruby was always responsive to either email or phone calls immediately. She was friendly, answered all my questions. She took care of all the dealings involved with getting the new car my insurance policy. When we arrived to take possession of the car, Ruby went and sat with use and went over all the settings and things we needed to know about the car. Prestige should value her wisely. More

Ruby made the buying experience pleasurable rather than a pressure situation. She listened to what I wanted and was responsive to my inquiries. She took care of all the details including contacting the insur pressure situation. She listened to what I wanted and was responsive to my inquiries. She took care of all the details including contacting the insurance company to switch over my insurance. She followed up after the sale and made me feel like a valued customer. More

For Erin, I give 5's all around. I did have other interactions with others that were less than 5's. Overall, a positive experience and I would recommend, especially Erin! interactions with others that were less than 5's. Overall, a positive experience and I would recommend, especially Erin! More

Suditi was really easy to work with. She walked me through the whole process of designing and purchasing my first mini. Made the experience very easy. She is very friendly and willing to help in any through the whole process of designing and purchasing my first mini. Made the experience very easy. She is very friendly and willing to help in any way. Suditi is very friendly and knows her stuff when it comes to answering questions about the mini. More

I walked into the Mini dealership on Monday not knowing what to expect. Seeing all these small brightly colored cars - I was completely out of my element. I was introduced to Ruby shortly after my arrival what to expect. Seeing all these small brightly colored cars - I was completely out of my element. I was introduced to Ruby shortly after my arrival - a super fun, super low pressure associate. I was just there to get some general information about the brand, but the whole time I felt like Ruby genuinely wanted me to have a positive experience - whether I left with a car or not. Ruby answered all of my questions, and took me on a test drive. Once I was finished driving, we sat down and worked some numbers which were unfortunately still higher than I what I was comfortable with. I decided to leave the dealership, but 1 hour later Ruby called me with a better offer for my trade... for a Mini that had MORE options than the one I originally was looking at! How she worked this awesome deal so quickly, still amazes me. Needless to say 3 days later I picked up my new All4 Paceman and I love it. Ruby is the best car associate I have ever worked with, and I will certainly be calling her once my lease is up! More

Ruby is AMAZING. I came in yesterday for a service Ruby is AMAZING. I came in yesterday for a service call on my 2010 MINI lease... and spur-of-the-moment decided to turn it in that day and get a n Ruby is AMAZING. I came in yesterday for a service call on my 2010 MINI lease... and spur-of-the-moment decided to turn it in that day and get a new MINI. I was fortunate enough to be paired up with Ruby, who helped me find just the right program and car to fit my needs, and made me feel that I was an important and valued customer. She was kind, knowledgeable, attentive, and took the time to assess my needs and then come up with the perfect options for me. I've been with Prestige Mini since 2004, and there were a few years in this time frame that I felt the customer service had lagged and I was feeling discouraged, but Ruby has restored my trust and gave me an experience I'll never forget. Thank you Ruby and Prestige Mini!! :) Catherine More

Ruby is fantastic. She's never pushy, always accommodating, and extremely knowledgeable. I'm new to leases and the new car world and was very intimidated before going into the dealership. Ruby p accommodating, and extremely knowledgeable. I'm new to leases and the new car world and was very intimidated before going into the dealership. Ruby put me at ease and made the entire thing an extremely pleasant experience. I highly recommend contacting her if you're looking into Mini. She's made me a loyal mini driver. More