MINI of Ramsey

Our experience began with James, the salesman that we worked with. There were several errors made in paperwork that involved several rounds of emails and price changes that I was not happy with. That worked with. There were several errors made in paperwork that involved several rounds of emails and price changes that I was not happy with. That being said, we then were working with Ruby King who could not have been more professional, and my only regret is that she was not our primary contact. Ruby was always responsive to either email or phone calls immediately. She was friendly, answered all my questions. She took care of all the dealings involved with getting the new car my insurance policy. When we arrived to take possession of the car, Ruby went and sat with use and went over all the settings and things we needed to know about the car. Prestige should value her wisely. More

Ruby made the buying experience pleasurable rather than a pressure situation. She listened to what I wanted and was responsive to my inquiries. She took care of all the details including contacting the insur pressure situation. She listened to what I wanted and was responsive to my inquiries. She took care of all the details including contacting the insurance company to switch over my insurance. She followed up after the sale and made me feel like a valued customer. More

For Erin, I give 5's all around. I did have other interactions with others that were less than 5's. Overall, a positive experience and I would recommend, especially Erin! interactions with others that were less than 5's. Overall, a positive experience and I would recommend, especially Erin! More

Suditi was really easy to work with. She walked me through the whole process of designing and purchasing my first mini. Made the experience very easy. She is very friendly and willing to help in any through the whole process of designing and purchasing my first mini. Made the experience very easy. She is very friendly and willing to help in any way. Suditi is very friendly and knows her stuff when it comes to answering questions about the mini. More

I walked into the Mini dealership on Monday not knowing what to expect. Seeing all these small brightly colored cars - I was completely out of my element. I was introduced to Ruby shortly after my arrival what to expect. Seeing all these small brightly colored cars - I was completely out of my element. I was introduced to Ruby shortly after my arrival - a super fun, super low pressure associate. I was just there to get some general information about the brand, but the whole time I felt like Ruby genuinely wanted me to have a positive experience - whether I left with a car or not. Ruby answered all of my questions, and took me on a test drive. Once I was finished driving, we sat down and worked some numbers which were unfortunately still higher than I what I was comfortable with. I decided to leave the dealership, but 1 hour later Ruby called me with a better offer for my trade... for a Mini that had MORE options than the one I originally was looking at! How she worked this awesome deal so quickly, still amazes me. Needless to say 3 days later I picked up my new All4 Paceman and I love it. Ruby is the best car associate I have ever worked with, and I will certainly be calling her once my lease is up! More

Ruby is AMAZING. I came in yesterday for a service Ruby is AMAZING. I came in yesterday for a service call on my 2010 MINI lease... and spur-of-the-moment decided to turn it in that day and get a n Ruby is AMAZING. I came in yesterday for a service call on my 2010 MINI lease... and spur-of-the-moment decided to turn it in that day and get a new MINI. I was fortunate enough to be paired up with Ruby, who helped me find just the right program and car to fit my needs, and made me feel that I was an important and valued customer. She was kind, knowledgeable, attentive, and took the time to assess my needs and then come up with the perfect options for me. I've been with Prestige Mini since 2004, and there were a few years in this time frame that I felt the customer service had lagged and I was feeling discouraged, but Ruby has restored my trust and gave me an experience I'll never forget. Thank you Ruby and Prestige Mini!! :) Catherine More

Ruby is fantastic. She's never pushy, always accommodating, and extremely knowledgeable. I'm new to leases and the new car world and was very intimidated before going into the dealership. Ruby p accommodating, and extremely knowledgeable. I'm new to leases and the new car world and was very intimidated before going into the dealership. Ruby put me at ease and made the entire thing an extremely pleasant experience. I highly recommend contacting her if you're looking into Mini. She's made me a loyal mini driver. More

The whole staff was very professional, friendly, and knowledgable. Erin & Rich were a pleasure to deal with. Erin was very responsive with any questions I had along the way and kept me up to date on whe knowledgable. Erin & Rich were a pleasure to deal with. Erin was very responsive with any questions I had along the way and kept me up to date on when my Mini Cooper would arrive! I'm very pleased and extremely happy! More

Ruby was great!!! I just came in to the dealership unannounced and she dropped whatever she was doing to accommodate me. I showed up around 4:30 P.M. and by 7:30 P.M, I was in my new 2013 Paceman. She unannounced and she dropped whatever she was doing to accommodate me. I showed up around 4:30 P.M. and by 7:30 P.M, I was in my new 2013 Paceman. She answered all my questions and she was not pushy. Prior to coming in, Ruby was answering questions for my wife over the phone, my wife commented that she very nice and helpful. Therefore, that motivated me to drop by. This is my 4th mini with this dealer. I highly recommend them. Lastly, if at all possible, try to get Ruby to handle your needs. Thanks Ruby. More

Erin Hilyer, was exceptional! Not one single ounce of pressure and did her very, over the top best to fulfill my wishes. From the moment she called there was an ease about her that never waiverd. Her lo pressure and did her very, over the top best to fulfill my wishes. From the moment she called there was an ease about her that never waiverd. Her love of what she does is shown with her ability to convey knowledge and joy when talking about the Mini. I am pleased to say that I'm a proud driver of a beautiful Mini Cooper that has all the bells, whistles, chimes and what ever else you'd like to call it!! I'm now ready for a 2014 good year!! Thank you, Erin! Robert Zerilli More