MINI of Ramsey

We had been looking for a very specific Mini for some time and when we finally found it at Prestige Mini, we decided to make the 4 hour trip to check it out. We were able to complete all the paperwork in time and when we finally found it at Prestige Mini, we decided to make the 4 hour trip to check it out. We were able to complete all the paperwork in advance by fax and telephone. So when we did arrive, all we had to do was test drive the car and of course if was just what we wanted. the price was great and car was in excellent condition with low mileage. The sales rep, Erin Hilyer was very friendly and helpful. We were concerned about registering the car out of state but she took care of everything. We drove the car home with temporary plates and just have to wait for the plates to come in the mail. We were very happy overall with the service. More

Bob Filenbaum was by far the best Motoring Advisor I have ever met. He was extremely thorough, knowledgeable, friendly, and patient. I was never rushed in my decision to find the Mini that suited me best. My ever met. He was extremely thorough, knowledgeable, friendly, and patient. I was never rushed in my decision to find the Mini that suited me best. My experience with Bob was very pleasant and I left feeling very confident that I had made a solid decision giving my business to Prestige Mini. More

My wife bought me a satellite radio for christmas. I contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met contacted prestige to see if they could install it. They took the car and first were not sure where it could be appropriately installed. I then met with them and they installed it in an area that was inconvenient for me. I asked to bring it back to have it reinstalled and they welcomed this and had me sit down with the head technician in the service department who sat in the car with me and debated back and forth candidly for 20 minutes to figure out how best to install it. They did the job perfectly and I could not have been more pleased. Rick Torres expertly guided me through the process and was always accessible. More

I would have to say my overall experience was better than expected, except for one small incident. I primarily worked with Bob Filenbaum. I came into the dealer knowing what I wanted and having done quite expected, except for one small incident. I primarily worked with Bob Filenbaum. I came into the dealer knowing what I wanted and having done quite a bit of research. I found a car on the web that matched my criteria and upon knowing it was Prestige Mini I had to find the rep who I met back in the fall. He made a great impression on me and I really knew he would work with me to get what I needed. I couldn't find his card so I made the receptionist go through all of the sales names until I recognized his. He gave me some pricing over the phone that got me into the store. We went through all the details of the car, went for a test drive and further negotiated. It was overall a very pleasant and surprising experience. Buying a new car is really one one of those experiences that I do not like. The pricing games and all that. It was straight forward here. The car I purchased was a 2011 executive demo Mini convertible. Bob was just very pleasant to deal with. He makes the buying process a great experience vs a battlefield experience. He makes the process easy and comfortable. He is a man of the utmost integrity. That is why I liked dealing with him. I remembered that from last year. I would highly recommend Bob to anyone looking for a new car. Angela was straight forward and really great to deal with. As she was going over the paperwork we had one issue that needed management involvement. That is where Anthony Polisena got involved. Anthony may comment to sugar coat what happened after this but I just have to be honest. We had a problem, not a big problem and he came in like it was the Wild West guns blazing and amped up. I was really taken back and should have told him to stuff the car you know where. I being in sales management, also a fiery guy at times, have learned to let things roll off me. But I cannot believe how a manager comes into a customer who is spending almost $34,000 and talks to them supercharged and accusatory. A problem is an opportunity to further build upon a positive experience. Anthony needs to relax, understand the problem, make the customer feel like they are being heard and then offer solutions to the problem. And if you can't do something, fine, maybe throw the customer a $20 shirt. Something nice to diffuse any negative experience. I was offered a great deal on my next purchase. Really Anthony? I think I got him to relax a little in our discussion but he still had problems understanding my real issue. Now I have to say, that I am really reluctant to write that as it slightly tarnished my overall experience. Again, I thought Bob was just the best. I thought my overall experience was terrific. This is a fantastic dealership and everyone is going to have an issue time to time. I think this is a good learning experience for Anthony to improve on his customer interaction skills. I rated everything at a 5. I put pricing at a 4, because in the end I thought it was an ok deal but not a great deal for a car with 9,000 miles on it. Prestige seems to think that the car is still worth close to MSRP. The destination fee should reduce things by $700. The maintenance contract and warranty reduced by one year. Mileage on the car. If I purchased the car, drove it around the block and then wanted to trade it in, they would offer me $5,000 minimum less than I paid for it. The value would then change quickly. I just wasn't in the haggling mood and said ok, if I overpay $1,000 or so, so be it. The car is great and I hope it turns out to be a great purchase. Thanks again Bob. More

Bob, was by far the most thorough and professional salesman I dealt with. He went above and beyond his job duties by picking me up at the train station in increment weather. Every question I asked w salesman I dealt with. He went above and beyond his job duties by picking me up at the train station in increment weather. Every question I asked was given a complete and accurate answer. Not only would I recommend The Prestige company to my friends and family, but I would highly recommend Bob as their point of contact. More

In our opinion this dealership goes above and beyond when it comes to dealing with the customer, answering questions and making themselves accessible.Erin Hilyer is a first rate professional and helped us en it comes to dealing with the customer, answering questions and making themselves accessible.Erin Hilyer is a first rate professional and helped us enourmously with the purchase of our new Mini. Sincerely, Michael and Debbie More

I started my search for a Mini at the closer dealers to me but ended up at prestige because of the selection of cars they had. I was lucky enough to meet Suditi that mad the whole buying process so easy. I me but ended up at prestige because of the selection of cars they had. I was lucky enough to meet Suditi that mad the whole buying process so easy. I work here hard and she was very helpful and we she found me a great car at and amazing price. It is a wonderful place to buy a car. I was never pressured into anything and she was wonderful with showing me the cars and explaining the features. More

Dan Vieldhouse sold me a Mini Cooper S. He is thoroughly knowlegeable about all things Mini, very friendly and easy to work with. Dan is the kind of sales person who wants to build a long term relationship knowlegeable about all things Mini, very friendly and easy to work with. Dan is the kind of sales person who wants to build a long term relationship with his customers. When you're ready to move up to a Mini Cooper see Dan Vieldhouse at Prestige Mini in Ramsey, NJ. You'll be glad you did! More

Steven Allen from Prestige MINI was truly outstanding in Steven Allen from Prestige MINI was truly outstanding in helping us find the exact MINI we wanted at a fair price. We had a great experience from Steven Allen from Prestige MINI was truly outstanding in helping us find the exact MINI we wanted at a fair price. We had a great experience from negotiating which features we wanted/didn't want - all the way to the 'unveiling' of our Countryman. He was aggressive in hunting down the perfect car for us as well as making it clear he would not be undersold. Overall, we appreciate his hard work and his going the 'extra mile'. Angela Becerra, the Finance Manager was also pleasant to work with and ensured that the final documentation process was pleasant and quick. More

Erin Hilyer was terrific to work with. She was very knowlegeable, knew what cars were available on the lot that would best meet our needs. She was very attentive, showed us a variety of options and hel knowlegeable, knew what cars were available on the lot that would best meet our needs. She was very attentive, showed us a variety of options and helped guide us to the right car. Once we purchased the car, she took the time to show us all of the features and made sure she answered our questions. It was a pleasure working with Erin and I would recommend her to anyone I know who is looking to buy an Mini, More