MINI of Ontario

I leased then brought my mini from this dealership because of the service & customer service! Myckaet visit in was awesome! Artemisa got my car going, kept me in the loop with texts(my favorite) & eve because of the service & customer service! Myckaet visit in was awesome! Artemisa got my car going, kept me in the loop with texts(my favorite) & even looked into a service issue with thermostat, that was found to be covered by mini..so greatful she did that. I will be back! Thank you More

The mechanic is great. Love the 5 mins VID with detail repair. That is really value added to your organization. It gives customer piece of mind. Only thing to complain is y Love the 5 mins VID with detail repair. That is really value added to your organization. It gives customer piece of mind. Only thing to complain is you need to manage the schedule, communication, and loaner better. I was not notified the car would be ready by 5.30 PM until I happened to have time to call service advisor and checked at 4.30PM. I was told the car was not ready yet BUT it will by 5.30PM. I was at the office and it would take me 57 mins thru evening traffic. The worst part is I was told by service advisor i must be there by 5.30 or 7am next day otherwise I will be charged for loaner. I rush thru traffic and arrived 5.27PM just to be told the car was doing software update and would be ready in 15 mins (after hour). End up I had to wait 15 mins. You dont do this for the customer... period. You dont ask the customer to return loaner at 7am when you open at 7 am. I gives good rating here just becaise that VID exceed my expectation. If there is no VID, this rating will be 1 star. I own Mercedes and Range Rover. Both dealers allows 24 loaner return period. It is not wise and not convenient to client, without advance notice, to rush thru traffic to return loaner or charge will occur. I have no intension to use loaner. All I want is "conveniece". More

Excellent experience, no hassles and efficient. Helpful, friendly staff, and the new Mini Countryman is great!! Helpful, friendly staff, and the new Mini Countryman is great!! More

The service adviser, Artemisa Echiribel, kept me periodically informed of the changes in the repair-cost estimate, as well as proving me the video of the vehicle inspection by the mechanic. periodically informed of the changes in the repair-cost estimate, as well as proving me the video of the vehicle inspection by the mechanic. More

Easy to make an appointment. Very good service. Estimate time is faster then I except Very good service. Estimate time is faster then I except More

Always a nice experience. Have purchased two new cars from them. Marcos in the service dept. is always so helpful and professional. Have purchased two new cars from them. Marcos in the service dept. is always so helpful and professional. More

Excellent customer service, and friendly staff. It made it much easier waiting for my vehicle. It made it much easier waiting for my vehicle. More

Customer service is outstanding and service repairs were prompt and thorough. Always provided a loaner car so never any inconvenience. prompt and thorough. Always provided a loaner car so never any inconvenience. More

It was great. The service is fast and agent is friendly and approachable. Overall. The experience is fantastic ! The service is fast and agent is friendly and approachable. Overall. The experience is fantastic ! More

I choose mini of Ontario even though they are not the closest to me. They have NEVER let me down!👍🏻👍🏻 closest to me. They have NEVER let me down!👍🏻👍🏻 More