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MINI of Montgomery County
Gaithersburg, MD
148 Reviews
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Showing 148 reviews
July 06, 2021
Not for women — mechanics have a rep of taking advantage of women because of the perception they ought not be as comfortable with cars. This dealership tried to convince my girlfriend she needed a bogus $80 of women because of the perception they ought not be as comfortable with cars. This dealership tried to convince my girlfriend she needed a bogus $800 engine fix because it was “falling out.” Other mechanics said she was being scammed. She also needed another unrelated part fixed. They ordered the wrong part and charged her a restocking fee to return. More
by Steve
Employees Worked With
Juan
July 02, 2021
My 2011 MINI Cooper S finally bit the dust this week and I wasn't expecting it; it left me stranded in rush hour, took several hours for a tow to show up, and I was hours late for work. On top of that, ther I wasn't expecting it; it left me stranded in rush hour, took several hours for a tow to show up, and I was hours late for work. On top of that, there is a nationwide shortage of vehicles simply because there are no new computer chips available (just my luck). So stress on stress, but my Motoring Advisor (read, salesman) Edio Alarcon, took my frustrations and stress in stride and found me a car that I was happy with. He worked with me the first day to get me home after my former baby died (financially speaking - thousands to repair) (LOVED that car!) by providing me with a very hard-to-get loaner (that computer chip thing) while they retrieved the chosen replacement from another dealer, and bent over backward the next day to get tags transferred (rusty screws), clean my old floor mats, getting down to check under the seats for any 'lost' items, let me take over his computer to check out other accessories, working with parts/service to get me a discount, etc., etc.... all the stuff that should be done, but is often left to the customer. All this made him miss lunch and then he was right back to work helping another couple. The sales manager, Giles Bibic, stopped by several times to ensure I was happy and that things were going well. He was pleasant, treated me with respect, and didn't try any high-pressure salesmanship. I really enjoyed my interactions with Nick Kuhar in Finance, too - he gave me the basic recommendations, listened to what I wanted, wasn't pushy.... overall a really pleasant experience for a change - not so much on previous car purchases where finance is where you usually get a LOT of pressure to buy extras. I've been a service customer here for a few years and am very happy with the service department. It only made sense to buy from them, as cars/owners spend more of their time interacting with the service department than with the sales team. ALL sections of the dealership have come through for me. Highly recommend both Edio and Passport MINI of Montgomery County. More
by Lawry
Employees Worked With
Edio Alarcon, Giles Bibic, Nick Kuhar
April 17, 2021
This place used to be good but it has gone downhill the past 2 years. I've leased 2 Minis with them. I should have learned my lesson the first time. First, they will try to get money from you at all cost past 2 years. I've leased 2 Minis with them. I should have learned my lesson the first time. First, they will try to get money from you at all costs for tires. They make it sound like Mini tires are the worst and need to be changed every year. Every time I got a flat I got the same tired somewhere else by half the price. The system they use when you get a speeding camera ticket is a nightmare!! During my first lease, I would get random pictures of other BMW's on my address. I had to call the MVA because Mini/BMW had no clue how to fix it. This last time Mini did not send me any of my tickets, they paid for them and charged me 600$ at the end of the lease. If you are leasing a car that has mileages in them make sure that it does not go past the 30,000 miles because you will have to pay for oil changes and services. WHile getting the car they will say you do not need to worry about that for the 3 years but what they mean is the car has a 30,000 miles warranty, has nothing to do with your lease. My second lease started with 7k miles and on my last year I took it with 31k mile. They wanted to charge me 400$ for service. Maybe management changed? this place used to be good. More
by pablosalaco
Employees Worked With
Sales
April 16, 2021
Absolutely do not bring your Mini here for service. My daughter brought her car in for a complimentary check up and was quoted thousands of dollars of "urgent repairs" With one call I found a certified me daughter brought her car in for a complimentary check up and was quoted thousands of dollars of "urgent repairs" With one call I found a certified mechanic in Rockville who performed the work for 40% less! Stay away! More
by JML
Employees Worked With
Raul
February 16, 2021
Absolutely the rudest most inconsiderate business I’ve experienced. The salesman Josh did not know the product and the sales manager Nick did not have the courtesy of providing a reply phone call or email experienced. The salesman Josh did not know the product and the sales manager Nick did not have the courtesy of providing a reply phone call or email. Not a smart or good way of doing business. Buy from anyone other than a passport dealership More
by davidbilker
Employees Worked With
Josh Tejeda
July 09, 2020
Interesting inventory choice, clean facility, but solo test drives aren't welcome. Was kind of upset at that policy. If one is okay with test driving in the presence of sales consultant, it's a decent dea test drives aren't welcome. Was kind of upset at that policy. If one is okay with test driving in the presence of sales consultant, it's a decent dealership. More
by Dima
Employees Worked With
Don't Know the Name
June 15, 2020
I purchased a car from this so-called "premium" dealership, and was treated with unwarranted suspicion by the senior finance and management staff. If I wasn't halfway through the purchase at the p dealership, and was treated with unwarranted suspicion by the senior finance and management staff. If I wasn't halfway through the purchase at the point that I started experiencing discrimination, I would have walked away from the transaction. When I complained to senior management, they doubled down and tried to justify their behavior. Suffice it to say that I DO NOT recommend MINI of Montgomery County. More
by mouillesands
Employees Worked With
Charske
November 12, 2019
Great experience with John Wyatt he work with me all the way through . Everyone was friendly and helpful. Buying a car can be pain but they made a very good experience way through . Everyone was friendly and helpful. Buying a car can be pain but they made a very good experience More
by Gtjmopar
Employees Worked With
John wyatt
February 11, 2019
FAILED TO SEND ME CHECK FOR MORE THAN 2 WKS AND COUNTING This is the worst dealership I have ever seen. We sold a car here and the dealership has been withholding the check for more than two weeks. We still This is the worst dealership I have ever seen. We sold a car here and the dealership has been withholding the check for more than two weeks. We still haven't' received the check. This is ABSOLUTELY UNACCEPTABLE. They do not service their customers and are HORRIBLE. EVERYONE SHOULD STAY AWAY FROM THIS PLACE. More
by CHOUMB
Employees Worked With
Rod Heskee
January 11, 2019
Excellent Experience We recently purchased a 2018 Countryman at Mini of Montgomery County, and the experience was quite positive. We had received a call that our low milea We recently purchased a 2018 Countryman at Mini of Montgomery County, and the experience was quite positive. We had received a call that our low mileage 2014 mini convertible might be a worthwhile trade-in at this time, so we took the opportunity to check out the current inventory. We worked closely with Motoring Advisor, Mark Mann, and he couldn't have been more attentive, gracious and helpful. Together with his manager, Nick, and some creative accounting, we walked away with a beautiful Countryman, fully loaded, at a very reasonable lease price. Mark's post-purchase availability to insure we understood all of the amenities was stellar, and I have no doubt that he and Nick will be there as needed throughout the lease. MiniMarvelous More
by Mini Marvelous
Employees Worked With
Mark Mann, Nick
