MINI of Montgomery County
Gaithersburg, MD
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Had a rough start looking for a new car. Dealer lots were sparse and finding the right car—even across the nation—was elusive. I changed my direction and came to Mini. After a false start I Dealer lots were sparse and finding the right car—even across the nation—was elusive. I changed my direction and came to Mini. After a false start I started working with advisor Brian and after searching high and low locating cars that were close but not quite right, I decided to special order just what I wanted (something no other brand was offering me). Mini built the car and then I got it! I got weekly updates on the build, and all the questions I had Brian was able to help with. Back home with the new Countryman, I hadn’t thought up every question I’d need to negotiate personalization/settings process but Brian suggested a spot of helpful little videos for any feature that I couldn’t quite figure out. Lots of menu screens of preferences in the Mini! Cool car. Unique look. Lots of fun. Took some time but a mostly painless dealer experience. More
This is a great place to buy a new or used vehicle. The staff are great to work with no problems at all. I will continue to come to this car lot with know problems. The staff are great to work with no problems at all. I will continue to come to this car lot with know problems. More
There are loyal customers, but that loyal business is a rare gem indeed. I’ve been coming to MINI of Montgomery County for almost 10 years since I bought my second MINI from a young and strangely empatheti rare gem indeed. I’ve been coming to MINI of Montgomery County for almost 10 years since I bought my second MINI from a young and strangely empathetic car salesman called Nick Kuhar. Nick subsequently got me into my 3rd, and yesterday my 4th MINI, a 2024 MINI electric. Nick is now the General Manager, and has never treated me as anything less than family, including making a great deal for my son when he came to MOCO to buy his first car. The star of this episode is my Motoring Advisor, Jimmy Stempien. He’s bright, energetic, funny, extremely knowledgeable, and knew to anticipate questions I didn’t know to ask. A high benchmark, this one. He packaged everything up smoothly, put a bow on it (literally, the car), and treated me not as a financial transaction, but as wanting me to be happy with what I drove away with. He succeeded. Thanks, guys, you knocked it out of the park again. More
It all started with just a simple windows shopping visit. I just wanted to take my wife for her to look at her one of my dream vehicles which it was the Mini Cooper. Needless to say that it felt like it wa I just wanted to take my wife for her to look at her one of my dream vehicles which it was the Mini Cooper. Needless to say that it felt like it was love at first sight, my wife quickly became emotionally invested with her new clubman. The Mini Cooper is in a different league all on its own, and it deserves recognition because of its fun and a great handling that BMW is known for. However, we hesistated because we had just purchased our previous vehicles six months ago from another make, but what propel us to make this purchase was not only because there were great incentives, but it was the customer oriented, friendly and helpful environment that made all of the difference. My wife and I were so impressed by the experience that I end up purchasing another Mini Cooper for myself. So I have to give kudos to Edio Alaracon because if it wasn't for his friendly, patiently and approachable attitude, it wouldn't have been possible for us to make these purchases. The same goes with Luis from the finance Department on which we weren't coerced to purchase a GAP insurance and/or Maintenance plan. More
Had a fabulous experience buying my gorgeous new min - all electric! - from Mini of Montgomery Co. Brian was THE BEST! He kept me informed and clarified the process every step of the way. It was the best all electric! - from Mini of Montgomery Co. Brian was THE BEST! He kept me informed and clarified the process every step of the way. It was the best car buying experience I have ever had. Thank you Brian! And thank you to the team at Mini of Montgomery. More
Brian Keener helped me purchasing my second new MINI 2024. He is very diligent, always followed up, and secured my car after I paid deposit which is a huge relief. He respected me and my requests. Bria 2024. He is very diligent, always followed up, and secured my car after I paid deposit which is a huge relief. He respected me and my requests. Brian's colleague, Jimmy, helped out when Brian is busy. It was a good team work. The dealer has a large inventory and trained their employees with outstanding customer service and keep what they promised. These things are unfortunately not found in all other dealers now a days. I personally had to drive over an hour to purchase my car at MINI of Montgomery County but I believe it was worth it given unpleasant customer service I experienced in other nearby dealers. I highly recommend Brian and MINI of Montgomery County. More
I bought a used car here. Everyone was friendly and helpful and I felt welcomed and comfortable there! Not all dealerships are like that. I could tell that the employees ar Everyone was friendly and helpful and I felt welcomed and comfortable there! Not all dealerships are like that. I could tell that the employees are happy and like each other. Our salesperson, Brian Keener, was excellent. Overall it was a very positive experience. More
Mini of Montgomery County was great. Brian Keener was the best advisor, professional and polite. His support was decisive for a purchase. Brian Keener was the best advisor, professional and polite. His support was decisive for a purchase. More