MINI of Montgomery County

Bought a used car here for a great price. Even though I wasn't buying a high end model (or even a MINI for that matter), I still got outstanding customer service. If I ever decide to get a MINI down the ro wasn't buying a high end model (or even a MINI for that matter), I still got outstanding customer service. If I ever decide to get a MINI down the road, I'm coming here first. More

Purchase a used Mini. At first everything seemed to be just great. Was told all about the car and what features, etc. it had. Got home and showed to my brother-in-law. He questioned me about the tires whe just great. Was told all about the car and what features, etc. it had. Got home and showed to my brother-in-law. He questioned me about the tires when I told them they were new. They were not. Went to a dealership in Richmond, VA and was told the tires were the original tires on the car and they all needed to be replaced. Tried to get the dealership to replace the 4 old tires with new like I was told when I bought it and they refused. The salesman said he told me that none of the tires were new then changed his story to only two tires were new - even repeated that in an email. Then they came back and said that that was not what was said - even after I had it in writing. Went round and round and they finally paid for two tires - but would not even pay sales tax on the tires - unbelievable. The salesman was not honest with me and his boss was just as bad as he was. Would advise not to use them & if they do to be very careful = they are not honest. More

I had a great experience at Mini of Montgomery. Mike Mitchell knew his product and helped me find the right car, a brand new Hardtop S, and Blake gave me a great deal and made it all come together. Cant Mitchell knew his product and helped me find the right car, a brand new Hardtop S, and Blake gave me a great deal and made it all come together. Cant recommend them enough More

Brought my car for an oil change and a recall item. I had the first appointment of the day, 7:30 am. I did not hear from them until I finally called at 3:30 at which time they said they were just beginning m the first appointment of the day, 7:30 am. I did not hear from them until I finally called at 3:30 at which time they said they were just beginning my repair. Told me that if I didn't hear from them by 5:00 that it wouldn't be ready today but just come and get it the next morning. The next morning comes and just to be safe I call before heading out. Is my car ready? "Nope" okay when will it be ready? "don't know but we'll call your right back". 0ne hour later .... Radio silence. I understand that you can't always predict how long a repair will take but just communicate with me. More

Horrible, had car delivered and the driver was rude slammed the door in my face. Salesman lied about condition of SUV. Check Engine light on in 4 days. Horrible Experience and i'm requesting my money b slammed the door in my face. Salesman lied about condition of SUV. Check Engine light on in 4 days. Horrible Experience and i'm requesting my money back or contacting attorney general on fraud. More

We went to buy a used car from this dealer. The salesman Scott was great however the sales Manager Butch was far from that. While dealing with Scott on price and the logistics on having the car looked at b Scott was great however the sales Manager Butch was far from that. While dealing with Scott on price and the logistics on having the car looked at by our mechanic, Butch allowed another customer who came in after us, to look at and test drive the car we were interested in. To make matters worse while filling out paperwork with the salesman Butch sold the car to the other customer. When we confronted Butch about what he had done, his response was "We had conditions". So the moral of the story is...if you want to buy a used car from them you must buy as is and real fast otherwise they will sell it right out from under your nose More

great group of employees! No pressure at all on the purchase! Everything was great from the moment I stepped in the door to the time I walked out. Will buy again in the October - December timeframe! purchase! Everything was great from the moment I stepped in the door to the time I walked out. Will buy again in the October - December timeframe! More

Let me start by saying, these guys are AWESOME! There’s not enough room here to explain all the different ways I appreciate the service they offer and the fantastic cars they sell – so, these are just some not enough room here to explain all the different ways I appreciate the service they offer and the fantastic cars they sell – so, these are just some highlights... (Truly, though, stop by the dealership if you’re at all interested in a MINI – if only to meet the people who work there). The people I’ve worked with at this dealership – and particularly, especially, Jen – are enthusiastic, informed, helpful, patient and, well they’re nice people. I can get pretty extreme over details - details about the car, the financing, service, accessories, future models, future accessories, future financing.... and Jen was available, helpful, and patient in the beginning when I was just curious about the car, through the whole process of picking and buying the car, and even now, after I’ve already bought the car and am driving it around – she’s still there, explaining things to me, running down the details on things I’m curious about.... She and her colleagues in finance and service, are simply fabulous. And a relationship can really make or break the confidence which is at the heart of a car purchase. I can tell you from a long history of different relationships I’ve had with dealerships (sales and service) across a wide variety of cars, rude people can wreck the car buying and ownership experience –just wreck it. So, if you want to see what car-heaven is like, stop by this MINI dealership (their lounge alone beats any coffee shop), and talk with these guys. MINIs are unbelievably great cars and so are the people – ask for Jen! More

From my first call to Ryan in service till I left the dealer with my car repaired, I had nothing but the best service ever. This is the most friendly dealership I have ever been to. I am new to Mini and dealer with my car repaired, I had nothing but the best service ever. This is the most friendly dealership I have ever been to. I am new to Mini and it was my Sons dream car. We purchased a used Cooper S from a private seller and within a few thousand miles started to experience problems with the engine. I called Ryan at Passport and he spent quite a long time with me on the phone, as I am 100 miles from dealership. He wanted to make sure that I did not drive all the way there for something I could fix myself. I had no dealings with this dealership in the passed and they owed me nothing. Simply put, being a mechanic myself, I know what it is like to go to someone with something used and ask for help. Most dealer and service employees have no time or patience to help. Ryan and the service team at Passport went way above and beyond any dealer I have been to and even purchased from. I cannot think of one thing with my experience at this dealer that was not a step above all others. I will take my Sons Mini back to Passport for any other service needs with complete trust that it will be returned in better shape than they received it. The car was even washed without request. That is service. Thank you Passport Mini of Montgomery Co. More

All work was covered by warranty, no extra work was pushed on me, which has happened in other dealerships. I was give a loaner to drive. I was kept up with what was going on and when they found a rattl pushed on me, which has happened in other dealerships. I was give a loaner to drive. I was kept up with what was going on and when they found a rattle which was not part of the original clutch problem they fixed that too. What can I say, I am stunned, happily, by this experience. More