MINI of Montgomery County

WORST CUSTOMER SERVICE I HAVE EVER HAD! MINI told me on the phone I could drop my car off Thursday and pick it up Tuesday even if the work was done early because I was going to be out of MINI told me on the phone I could drop my car off Thursday and pick it up Tuesday even if the work was done early because I was going to be out of town. This is the second time I brought my car in for a recall issue and last time it took a week and a half (HIGHLY doubtful my car would be done by Tuesday). I left work to go out of my way to drop my car off. I get there and they tell me they cannot give me a rental car until Tuesday because the car may be done Monday and request that I pay for taxis everywhere and they will reimburse me later. ARE YOU FREAKING KIDDING?????? They were requesting I taxi back to work in Rockville, taxi home to Tysons corner, and taxi to BWI airport and then taxi back on Monday evening from BWI to Tysons corner. Those taxi fares alone would well exceed the amount it would even cost for a rental car. If it was going to be an issue to give me a rental car in the first place I would have gotten service done another weekend. THAT IS NOT what they told me on the phone when I was scheduling the service request and asked if it would be a problem. I have used their rental cars in the past and they are filthy so I wanted to avoid that at all costs. Dropping my car off on a weekend when I was out of town and not needing a car seemed to be an ideal option. Also, when I say filthy, I mean there were used q-tips in the door panels, stains and spills, and it smelled. I will never get another MINI again. More

Jennifer made this purchase very easy and stress free! This dealership went above and beyond to make a reasonable deal and i felt that they were trying to work with me and not take advantage. A couple of b This dealership went above and beyond to make a reasonable deal and i felt that they were trying to work with me and not take advantage. A couple of bumps in the road they ironed out with no complaints and stood up to their word which is not the norm. They have earned my business and i will continue to be a faithful customer. I will refer family and friends to this great dealership who cares about their customers! More

Dealership refused to honor sticker item I purchased a great 2014 MINI from MINI of Montgomery County. Sale went well and my sales person was great...initially. After having my new car, my I purchased a great 2014 MINI from MINI of Montgomery County. Sale went well and my sales person was great...initially. After having my new car, my husband called Sirius Satellite Radio and they advised him that my free subscription was up in June of 2015. Since my sticker on the window said "Satellite Radio w/1 year subscription, I knew they were mistaken, so I called and emailed my sales associate Jennifer B. When I received her response, I was shocked to hear The 1 year Satellite radio is initially issued with the vehicle, so in your case the 1 year subscription has expired." My response was that as a courtesy and to stand by their sticker, they should honor what the sticker said. They refused. Not so much as a call either, all through email. No, "I'm sorry Ms. Clark let me see what we can do" or lets try to work this out, nothing. It was basically, my tough luck. My sales associate Jennifer was very good. BY NOT HONORING THE STICKER, THEY PROVIDED THE WORST CUSTOMER SERVICE AND VALUE OF A CUSTOMER EVER. Prior to this incident I would have recommended this dealership, but after this treatment and lack of understanding of a mistake made solely by their company, I'd say run as fast as you can to another MINI dealership. More

David Lee and Nick Kuhar were great! We purchased our new 2015 Mini Cooper S Hardtop on New Year's eve. Our Motoring advisor Nick Kuhar was awesome!! He was honest, thorough, and has been We purchased our new 2015 Mini Cooper S Hardtop on New Year's eve. Our Motoring advisor Nick Kuhar was awesome!! He was honest, thorough, and has been very helpful along the way. And the dealership GM, David Lee was really friendly and excellent to work with. He really did care about his customer. I certainly will recommend this dealership to my friends, and will definitely come back for our next MINI. More

In the end, it's all about customer service This is the 2nd Mini Cooper Hardtop from Mini of Montgomery County since 2011. While I am very pleased with my new Mini, the customer service, as bef This is the 2nd Mini Cooper Hardtop from Mini of Montgomery County since 2011. While I am very pleased with my new Mini, the customer service, as before, was flawless. Both Scott Bezold and Steve Brooks were extremely friendly, knowledgeable, and professional. It is rare that service at this level is found much anymore; indifference seems to be the norm. More

Would purchase from here again We were in and out within 2.5 hours! After months of searching for an SUV, we ended up buying a used vehicle, not a Cooper, at MINI MoCo on Memorial We were in and out within 2.5 hours! After months of searching for an SUV, we ended up buying a used vehicle, not a Cooper, at MINI MoCo on Memorial Day. We were happy to know the showroom was open on a holiday. We called ahead to have the vehicle available when we arrived. An hour and a half later, we arrived at the dealer and were promptly greeted with a smile. Within minutes I was test driving the vehicle with Errol, one of the nicest sales associates. We returned to the dealer and had a hassle and haggle-free deal with the humble manager. He assured us we were receiving the best offer within a 150-mile radius and showed us the comparable. We agreed on a final sale price and the last stop was financing with Umar. Young, funny guy who was trying to make it all worth us forking over thousands of dollars for a new used vehicle! We all had a few chuckles. In summary, we had a very pleasant experience with MINI of MoCo and would purchase from them again. From the time we arrived to the time we drove off the lot, we were promptly helped with a smile, despite it being a holiday. No one griped about working that day! But, it always helps them and yourself to do your own research on the type of vehicle you want and at what price point you can afford. Call ahead to let them know you're coming so they can have a chance to get the vehicle you want ready for you. It helped us! More

Excellent Service! I traded my 2009 MINI Cooper JCW for my new 2013 MINI Cooper S Hardtop. Unfortunately I had a manufacture defect which required the headliner to be re I traded my 2009 MINI Cooper JCW for my new 2013 MINI Cooper S Hardtop. Unfortunately I had a manufacture defect which required the headliner to be replaced in my new 2013 MINI. The service department has always been incredibly polite and willing to make sure I am happy with the purchase of my MINI. They always make me feel welcome and take good care of me and my MINI. I am very happy with the work they did on my MINI with the headliner replacement. The quality of work looks amazing. I am very please and happy they were able to fix the defect for me without giving me a hard time as it seems like other dealers do. MINI is truly about the customers and the service team does a great job of continuing that feeling after the purchase. Kudos to them and their excellent customer service. More

top -notch service; professional employees The service in this place is top-notch. The employees were professional, polite and they got the work done super-fast. I must have sent less than 5 The service in this place is top-notch. The employees were professional, polite and they got the work done super-fast. I must have sent less than 5 minutes dropping off my car and getting set -up with a rental. Also while my car was in service, I received daily updates via email on the progress, also was notified when the car was ready for pick up. These guys are super-professional and know how to get their work done in time. I highly recommend this place. More

Stephen Brooks was responsive and helpful I decided to purchase a 2014 Mini Cooper Countryman S ALL4, and e-mailed the dealership about their inventory and pricing. Steve responded promptly an I decided to purchase a 2014 Mini Cooper Countryman S ALL4, and e-mailed the dealership about their inventory and pricing. Steve responded promptly and conducted an extensive search for an appropriate vehicle with the options that I wanted (a few of the other area dealers were unable to find a car suiting my needs). Steve continued to be responsive during negotiation and produced all of the information I requested. I would recommend him to any person in the DC Metro area seeking to purchase a new Mini. More

Buyer Beware A Virginia resident, I purchased a used 2004 Mazda after being reassured numerous times that the MD vehicle inspection process is way more stringent t A Virginia resident, I purchased a used 2004 Mazda after being reassured numerous times that the MD vehicle inspection process is way more stringent than VA. I bought the car in January 2014 in the rain. I took the car to to Virginia and had it inspected. It failed, one of the reasons being that a front headlight was installed improperly (and a brake light was out). Once it was in the service station's bay you could tell immediately that one light was exactly where it was supposed to be and the other one was pointed to the ground. The inspector told me to immediately have the tires replaced because they were cracked from being dry rotted. He had no reason to mislead me because selling me tires was not his intent; he told me to go elsewhere. When the tires were not wet from the rain, the cracks within the tread were obviously visible. I took the vehicle back to the dealership when I then met with a person I believe to be the Used Car Manager. He was extremely rude and indifferent; he kept repeating that I purchased the car As Is and "tough", there was nothing he could or was willing to do about it. One of the safety checks per MD law is the condition of the tire. Even though the car passed inspection at the Mini Cooper dealership, I would not think that a dry rotted tire could possibly meet the good condition requirement - especially the more stringent MD safety inspection that was a continued major selling point of the vehicle. He told me he was willing to pay for the misaligned light and brake light, but only if I had the work done there - which would have meant that I take the car back again to the vehicle inspection place to have it reinspected - a non-starter, even though it would have only cost the dealership $40. I bought the car for my 16 year old who was with me when we purchased the car. Even though I can't say with the utmost certainty that the salesman knew or should have known about the dry rotted tires, I can tell you on no uncertain terms that neither the manager nor the salesman would have allowed their children to drive the car in its purchased condition. So Buyer Beware - get the car inspected somewhere else prior to purchasing anything from this dealership (which I certainly don't recommend). In my humble opinion, I believe it to be a conflict of interest for the dealership to inspect the same vehicles it intends to sell. It was obvious from my experience that this car should have never passed the MD safety inspection. Once you walk out of the door there with a car you are obviously "dead to them" - which after seeing the condition of the tires, the improperly installed headlight and burned out brake light, was ever more likely to come to pass in a literal sense. More