MINI of Las Vegas

I purchased a 2005 350Z from Desert Mini this summer. I live 240 miles from them and was somewhat happy about getting a 60 day warranty from them. Test driving the car I noticed a whirl sound which the ser live 240 miles from them and was somewhat happy about getting a 60 day warranty from them. Test driving the car I noticed a whirl sound which the service manager looked at at stated it was coming from the tires. I drove home and the sound ended up getting worse. I scheduled an appointment with them and brought it in (240 miles each way). They told me it was a wheel bearing and it was fixed. Being that part of the service departments motto is "fixed the first time" away I went. I drove home and the noise was still there.... so another trip (240 miles each way) but now the tire pressure sensor was not reading correctly. They replaced another wheel bearing which fixed the whirl and they told me they replaced several of the wheel sensors and upon driving around I would see the sensors register. 240 miles later I still had no tire pressure sensors being registered by the car (causing the yellow tire pressure alert). Again I made another appointment and another 240 mile trip to them. This time they all registered.... until I was about an hour away from them then the rear right tire deregisters. Again I drove to the service department and they were unable to see the error and told me I would have to bring it in when the error happened (it ends up being intermittent but always the rear right tire). I'm now outside of there warranty and every time I do any long distant driving the rear right tire sensor goes away causing an alarm. I drove the car down to them this weekend for an oil change and talked to the service manager (or so I was told). I explained the problem and that I had reported it and the problem I was having and was shocked for him to tell me it's outside of the 60 days and since it's intermittent it's on me. I strongly believe they should have replaced that tire sensor instead of giving the runaround which is making me hate this car now. What a hellish experience and alot of driving to get these problems fixed to have them do this to me. Ohhh... the oil change was even a pain. I had purchased the oil change contract for one year. When I arrived the service person told me nope, you don't have one.... It was then on me to go find the finance officer who sold me the car and who was able to provide me with a copy of the agreement to prove to the parts person that I indeed did purchase this contract. More

After multiple repair problems with my Mini. Alexa was the shining start for Dessert Mini. Helpful, a good listener and very, very willing to work with the customer the shining start for Dessert Mini. Helpful, a good listener and very, very willing to work with the customer More

Leonel Wizell is the nicest car seller I have ever met. He found my FRS in the color and manual when no dealer in the Southern California are could. I was on a waiting list for 2 months! in LA-and that suc He found my FRS in the color and manual when no dealer in the Southern California are could. I was on a waiting list for 2 months! in LA-and that sucks! Wondering and waiting. Leonel fixed that problem. He was kind enough to take a credit card deposit. Then called me often with the updates. I changed my business travel plans and flew into Las Vegas Friday night. He picked me up at the hotel Saturday and took me to my bank for a cashiers check. The car was ready at the dealer and I filled out some paperwork, got in the car and drove non-stop to Los Angeles. What a great car. Thanks Desert Toyota! Harry More

Overall, I rate my experience a 4.5. Jon, the sales manager, was extremely knowledgeable and pleasant. Jon and I emailed back and forth during the 6 weeks I waited for my car to arrive. He encouraged manager, was extremely knowledgeable and pleasant. Jon and I emailed back and forth during the 6 weeks I waited for my car to arrive. He encouraged me to be patient and helped to fuel my enthusiasm towards my new car. His kindness is appreciated, and he should be rewarded by the company for extending superior customer service. I would hope that his sales staff will follow his lead on how to better serve the public. Martha Bowers More

Turning in my old leased MINI and driving out with a new MINI was a very pleasant experience. Highly recommend this dealership and Donovan Resh. MINI was a very pleasant experience. Highly recommend this dealership and Donovan Resh. More

The best car buying experience I have ever had. New to Vegas and decided to trade my truck in for a Countryman. They had the car I wanted and made the whole process feel like a social event more then a Vegas and decided to trade my truck in for a Countryman. They had the car I wanted and made the whole process feel like a social event more then a painful back and forth buying process I have encountered in the past at other dealers. Would go back again and again and recommend their dealer to anyone that is interested in a Mini product. More

My experience with Desert Mini of Las Vegas could not have been better. Jon and Craig were extremely helpful, provided timely and professional service. They made my "car buying" experience very enjoyab have been better. Jon and Craig were extremely helpful, provided timely and professional service. They made my "car buying" experience very enjoyable. More