MINI of Knoxville

Horrible - buyer beware - purchased a used car for my teenager, upon receipt of the car and inspection (we don't live in TN), found the car needed over $7,000 worth of engine repairs. I was offered a war teenager, upon receipt of the car and inspection (we don't live in TN), found the car needed over $7,000 worth of engine repairs. I was offered a warranty but told it could only be used at the dealership, so I didn't purchase it. Have called almost every other day for almost 6 weeks and the manager will not return my calls or take my call. Absolutely horrible! More

THIS DEALERSHIP JUST TOLD ME THAT I COULD NOT HAVE MY $1000.00 DEPISIT BACK BECAUSE WE DID NOT HO THROUGH WITH A DEAL. I told the salesman that I wanted my mechanic to look over the car before we finaliz $1000.00 DEPISIT BACK BECAUSE WE DID NOT HO THROUGH WITH A DEAL. I told the salesman that I wanted my mechanic to look over the car before we finalized. There were things wrong with the car that I even agreed to pay for labor wise if they provided the parts. Amidst me giving them the check from Navy Federal one thing after another came about until I was fed up and asked them to cancel the deal. There was even two accidents on the car fax that I was not told about. They told me no because we had signed paperwork but I had not test driven the car nor picked it up. Then the manager tells me today 11/17/23 which is three days later than he should not be talking to me because my fiancés name was on the check from Navy Federal and that I could not have my deposit back. After financing charges this car was almost $40,000.00 Who wants to be pressed into a $40,000.00 uncertain purchase. I have been buying cars for a long time and these people are by far the worst people I have ever dealt with. Now I have to go to small claims court over a $1000.00 deposit that I do not feel comfortable about them not giving back. More

Worst experience! my mother in law bought a car with the intent of them fixing the scratches that were to the metal. it looked horrible when we went to pick it up didn my mother in law bought a car with the intent of them fixing the scratches that were to the metal. it looked horrible when we went to pick it up didn't even use the same color paint and they stuck different pieces to try to cover it up. didn't clean the car like they said and expected us to take it anyways. said they would try to send it to someone else and would be longer without a car. told them we werent taking the car and they said they were keeping the 4000 deposit! 4000!!!! when they didn't hold up there end of the deal!!!! do not waste your time and money. they are crooks!!! More

Worst experience! ! Bought a brand new vehicle and within the first year it’s cost me over $4000 In various repairs (not covered by warranty or extended warranty) the s ! Bought a brand new vehicle and within the first year it’s cost me over $4000 In various repairs (not covered by warranty or extended warranty) the service at Mini in Knoxville is the worst - no care - no compassion - no one gives a xxxx about the consumer. I’ve bought five Minis over the years but after this last episode where they lied to my face I was done - vehicle was traded in - no more Mini for me. I would not recommend this dealership and am talking legal action to recoup money lost. More

Do not purchase from this dealer. Absolutely the worst car salesman, managers at this location. I purchased my vehicle last day of March, from that day forward it has been nothing but Absolutely the worst car salesman, managers at this location. I purchased my vehicle last day of March, from that day forward it has been nothing but repairs and headache. I tried to reach out to Mark (manager of this dealership) and he never returned my call. He had his salesman that sold me my car John Thomas reach out and say that Mark had asked him to reach out to me "as a courtesy" but he doesn't have time to deal with my issues. I was told that it was wear and tear on the vehicle since I am a "rough driver'" and it is all my fault that i had to replace a battery, Rotters and breaks and oil since having a car less than 3 months. More

Not too positive. Some of it my deal. But the day we were going to see the truck at noon, it sold! Didn’t get a chance to even see it. Some of it my deal. But the day we were going to see the truck at noon, it sold! Didn’t get a chance to even see it. More

Stepped on the lot first thing in the morning and was greeted by Angelo Azuar. Conversation was so casual and pleasant, felt like meeting up with an old friend. He was very helpful in answering all our q greeted by Angelo Azuar. Conversation was so casual and pleasant, felt like meeting up with an old friend. He was very helpful in answering all our questions and worked with us to purchase our new to us Chevy Suburban. Without a doubt, we would work with Angelo and Mini of Knoxville again to purchase a car. More

Just pulled into the lot and was greeted by Lexy Stewart, who took us straight to a GMC Yukon that had just been traded in. It was perfect vehicle for us and Lexy and the staff made it an easy, stress free e who took us straight to a GMC Yukon that had just been traded in. It was perfect vehicle for us and Lexy and the staff made it an easy, stress free experience to purchase. Would definitely go back! More

Easy and great to work with. Stress free. I would recommend them to anyone that wants a hassle free shopppng. Stress free. I would recommend them to anyone that wants a hassle free shopppng. More

BUYER BEWARE! DO NOT BUY FROM THIS DEALERSHIP! I recently purchased a BMW M3 from Gary the sales associate. He was quick to answer my calls and be responsive until DO NOT BUY FROM THIS DEALERSHIP! I recently purchased a BMW M3 from Gary the sales associate. He was quick to answer my calls and be responsive until I paid for the car, then getting ahold of anyone at this dealership is IMPOSSIBLE! They dodge calls, don't call back, and BLOCK numbers. I bought this car sight unseen because I was told by GARY the car was in immaculate condition and had the paper work to prove it. When the car arrived it had noticeable body damage to the back bumper, that had been repainted and repair previously. I have since called this dealership many times, trying to reach Gary, the Sales manager and the owner of the dealership to no avail. No one calls back. I have also sent certified mail to all 3 to no avail either. This dealership refuses to stand behind their product and their sale. THIS IS DISGRACEFUL! The car also arrived to me with 35 miles more than the purchase documents state. This is illegal considering I owned the vehicle and someone was using the vehicle to joy ride. Transport doesn't need 35 miles to get the vehicle on and off the truck. This dealership is deceptive and unfair in their business practices and has since been reported to the Attorney General of Tennessee & Better Business Bureau. Gary also told me the tires where good and didn't need to be replaced, however upon taking it to my dealership I was advised to replace the tires immediately for safety concerns. This cost me an additional $2,000, on top of the already $1,600 for the body damage to the back bumper. This dealership thinks that by ignoring this problem that it will go away and I ensure you it will NOT! DO NOT BUY FROM THIS DEALERSHIP UNLESS ALL YOU WANT IS HEADACHES AND AGGREVATION! More