MINI of Glencoe North Shore

Best Customer Service All of the Fields Dealerships are fabulous! Infiniti Sevice techs kept me informed and explained everything to me in great detail. I love their custom All of the Fields Dealerships are fabulous! Infiniti Sevice techs kept me informed and explained everything to me in great detail. I love their customer waiting area! Great breakfast options and great lunch options. I will always come back! More

Service check up Juan was leading service effort. He was exceptional. Good job of explaining everything. They even serve you breakfast! Great experience probably best Juan was leading service effort. He was exceptional. Good job of explaining everything. They even serve you breakfast! Great experience probably best dealer service visit I have had. More

Sensor service on QX-30 Service was great, free breakfast and loaner vehicle. Fields dealerships have outstanding customer services and amenities. My daughter loves it there Service was great, free breakfast and loaner vehicle. Fields dealerships have outstanding customer services and amenities. My daughter loves it there some much she wants to go back every weekend. must be the free icecream. More

Outstanding professioinal employees. Every employee at Fields Infiniti seems to be dedicated to serving the customer. Each employee has the happy and helpful demeanor. If I had to singl Every employee at Fields Infiniti seems to be dedicated to serving the customer. Each employee has the happy and helpful demeanor. If I had to single out one special employee it would have to be Service Agent Tommy. Tommy has been working with me since I bought my FX35 back in 2012. He knows so much about my car and what I need to have fixed and how to service the car every time I come in, he has gone out of his way to make sure my car is serviced and repaired the right way each and every time I come in. I wouldn't trust my car to anyone else but Tommy and Fields Infiniti. Great job by everyone at Fields from the employees to the brand new remodeled service area, what a pleasure to have your car serviced. More

Very communicative and efficient. Fields tries really hard to make service a good customer experience. From the moment you arrive, to keeping you informed throughout the day and upon Fields tries really hard to make service a good customer experience. From the moment you arrive, to keeping you informed throughout the day and upon pickup. More

done right Everything done exactly as requested. Received text when car ready. Text also suggested additional work with exact costs, so no surprises. And ever Everything done exactly as requested. Received text when car ready. Text also suggested additional work with exact costs, so no surprises. And everyone very polite and helpful. Tommy, the service department man in charge of me was great. More

fast and friendly Fields process is exactly what you want. Prompt attention when dropping off my car for service. Nice loaner car when needed. Communication by text (a Fields process is exactly what you want. Prompt attention when dropping off my car for service. Nice loaner car when needed. Communication by text (as I requested as my preference) on status of work and any issues that come up are carefully explained. And easy pick up until as late at 9pm, and my car is freshly and thoroughly washed. And i drive away feeling good about my car. Its a great experience every time. that's why i have been a field customer for 14 years now. More

Great Service Department I've used Fields' service dept about 10 times in the years I've owned my Infinity. I've always felt their service advisors actually act more like an a I've used Fields' service dept about 10 times in the years I've owned my Infinity. I've always felt their service advisors actually act more like an advisor than someone trying to get me to do unnecessary service to my car. I have had particularly good experiences with Juan, who has been so nice to work with the last two times. I have to admit I enjoy taking my car there for service. The breakfast is a nice touch and I get time to work remotely in a pleasant place. More

The best in the Midwest You won't find a better dealership. Everyone treats you like you're Royalty. I never leave the service area with anything but the knowledge that I You won't find a better dealership. Everyone treats you like you're Royalty. I never leave the service area with anything but the knowledge that I was treated fairly, respectfully and that my car was serviced with 100% care. More

Service Experience As always, Tommy was welcoming and helpful. He is a pleasure to work with. In addition, he gives me clear info regarding any recommended maintenance. As always, Tommy was welcoming and helpful. He is a pleasure to work with. In addition, he gives me clear info regarding any recommended maintenance. He is respectful with the repairs I choose to allow the service department to take care of. Tommy is quick to allow me, as the customer, to make my own decisions and doesn't push me into doing anything. I have asked his personal opinion in regards to issues with my car. He has spent time with me prioritizing work on the car. I appreciate that about him. He represents the high standard of the Infinity brand very well! More