MINI of Glencoe North Shore

New Infiniti owner - first time service appt I purchased a certified owned vehicle from another infinity dealership in another state. I drove the car back to my home where I brought it in for ser I purchased a certified owned vehicle from another infinity dealership in another state. I drove the car back to my home where I brought it in for service at Fields infinity. I am a new Infiniti car owner and this is the first experience I have had servicing an Infiniti car at this dealership. More

Very thorough Everything was great! I was even texted with additional resolution a few days later due to an issue with my locks and I was able to resolve it.. Everything was great! I was even texted with additional resolution a few days later due to an issue with my locks and I was able to resolve it.. More

Customer Service At The Highest Level I recently visited Fields Infiniti to have my 2017 Q50S serviced. I decided to have the dealership replace my runflat tires with Michelin tires th I recently visited Fields Infiniti to have my 2017 Q50S serviced. I decided to have the dealership replace my runflat tires with Michelin tires that I requested. Before visiting, I called and spoke to David Ritter. I explained what I wanted to do. He set me up for an appointment exactly when I requested and explained all the amenities Fields Infiniti had to offer. Needless to say, I was excited to bring my vehicle in for service. I believe in building a relationship with the dealership that services my car. A solid business relationship is essential. I headed into Fields Infiniti on my service day and was greeted by David Ritter and the service manager Lloyd Gray. They greeted me with a warm smile and a firm handshake. The service manager had a friendly and welcomed sense of humor, cracking a few jokes along the way. These guys truly care about you as a customer. I spoke to Lloyd about how I keep my vehicles pristine and that I am placing my full trust in his team. He assured me my vehicle would be handled with the utmost care, dedicating a service member to only driving/washing my vehicle. That is EXACTLY the type of service I was looking for. Lloyd even invited me to meet his staff and the mechanic servicing my vehicle. I was almost shocked at how welcoming they were. Being in the auto business, customer service like this is almost unheard of. After speaking with Lloyd, David gave me a tour of their amenities at Field's Infini. The dealership is large and has a beautiful waiting area and customer lounge. He showed me over to the Field's Cafe, where they had a nice menu of soup, sandwiches, and salads. David handed me a card for the cafe and invited me to enjoy lunch while I wait. They also had a wide variety of soda, infused waters, teas, gourmet coffee, juices, and even ice cream by the scoop! I ordered the Three-Cheese panini and it was delicious and prepared with a warm smile by the lovely lady in the kitchen. After about an hour, my vehicle was ready. David showed me over to the cashier and ensured everything was perfect, billing wise. Then, he walked me out to my car outside the showroom. He ensured I was satisfied with my experience and that my car was perfect. I walked around the vehicle and everything was satisfactory! We shook hands and I thanked him and his team for the exceptional service experience. I would highly recommend Lloyd, David, and the service team at Field's Infiniti. I look forward to returning for future service and would highly recommend Field's Auto Group to my friends and family. They are true professionals who are honest, ethical, and customer focused. More

Tire rotation and oil change I had a great experience. Eveyone was very nice and helpful. It was a plus to be able to eat there as well. I love that my car gets washed too. I had a great experience. Eveyone was very nice and helpful. It was a plus to be able to eat there as well. I love that my car gets washed too. More

Unscheduled I called the service department in the evening about a problem with sensors and interior lights. Ari told me to cone in the morning and he would make I called the service department in the evening about a problem with sensors and interior lights. Ari told me to cone in the morning and he would make sure the problem would be handled. I came in for service without an appointment and Ari was extremely helpful. He arranged for my car to be fixed while I waited. More

Oil change & tire rotation Friendly & reasonably quick service, Done. by the time I finished eating lunch at their counter. Showed me the work that was done & washed the car for Friendly & reasonably quick service, Done. by the time I finished eating lunch at their counter. Showed me the work that was done & washed the car for me. More

Great Help This time person who was greeting me was fully helpful even he helped me with installing my car seat in loaner car wasn't helped last visit other pers This time person who was greeting me was fully helpful even he helped me with installing my car seat in loaner car wasn't helped last visit other personnel . Thank You. More

Excellent service Excellent experience, good service . Appointment was kept right on time and service was performed as promised. Will recommend it to everyone that asks Excellent experience, good service . Appointment was kept right on time and service was performed as promised. Will recommend it to everyone that asks for a reference More

Best Customer Service All of the Fields Dealerships are fabulous! Infiniti Sevice techs kept me informed and explained everything to me in great detail. I love their custom All of the Fields Dealerships are fabulous! Infiniti Sevice techs kept me informed and explained everything to me in great detail. I love their customer waiting area! Great breakfast options and great lunch options. I will always come back! More

Service check up Juan was leading service effort. He was exceptional. Good job of explaining everything. They even serve you breakfast! Great experience probably best Juan was leading service effort. He was exceptional. Good job of explaining everything. They even serve you breakfast! Great experience probably best dealer service visit I have had. More