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MINI of Glencoe North Shore

Glencoe, IL

not yet
rated
269 Reviews

2100 Frontage Road

Glencoe, IL

60022

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Showing 269 reviews

October 31, 2016

Excellent customer care and service The service staff is always friendly and welcoming. They discuss the extent of the maintenance to be performed, along with any potential future servic More

by Justin123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rihanna, Dave
October 22, 2016

quick, cost less than expected Nice to receive call that some of my 60k svc was previously done, so total cost ended up being less than anticipated. Text messages with updates ve More

by Elaine Weinberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daren
October 02, 2016

Very Nice Dealership George, Mike, and Todd were very nice and listen to our needs. Would recommend the dealership. This is our 2nd infiniti in our family from this deale More

by Gigi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George, Mike, and Todd
October 01, 2016

Car owner Excellent work , I enjoyed going to this dealer for car service. They are always quick and perfect with their services. I will recommend everyone to g More

by Agnes B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daren
October 01, 2016

Sleazy My experience the last two times at this dealership is that there is an attempt to sell me unnecessary services to increase my bill. For example, a po More

by Unhappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Don't know
Nov 01, 2016 -

MINI of Glencoe North Shore responded

Hi- Thank you for sharing your experience. We are sorry that we did not state clearly the purpose of the steering fluid flush, however, we will keep in mind to explain every service thoroughly in the future. We can assure you that our staff carries their work with integrity and only advise the best for maintenance of your vehicle. Please contact me, Dave, service manager, at (847)242-3229 or by e-mail david.ritter@fieldsauto.com if you would like to continue the discussion offline. Thank you and I look forward to hearing from you.

Jan 11, 2017 -

MINI of Glencoe North Shore responded

Hi- we are sorry that you were unhappy with our services. We would like to assure you that we take your customer satisfaction very seriously. Your feedback is appreciated and we will take it as an opportunity to reflect on our services. We have been in the automobile business for 45 years and can guarantee that our dealerships focus on keeping our customers’ automobile safe and do so with integrity. We understand that maintaining your car is important and we strive to advise only the best, factory-recommended repairs. We hope to see you again in the future. You can directly reach me, Tony, at 847-998-5200, or via email at tantonov@fieldsauto.com. Sincerely, Tony Antonov, General Manager.

September 28, 2016

No issues - very satisfied No issues, quick service turnaround even with extra recall requirements, very nice waiting area with breakfast ammenities, good coffeeService associat More

by ScottE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Can't recall
September 27, 2016

This dealership is amazing I came to this dealership with an Audi and I drove out with an Infiniti and there was one person that made it happen, it was James Won. I thank James More

by Clubmixer07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Won
September 06, 2016

Honesty Easy to work with from sales to management. Honest in a sometimes not so honest environment. Clean facility. Excellent customer perks. Would send fri More

by Marci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean
August 29, 2016

First Class Delership I just purchased a certified Q60 from Fields and I would highly recommend them. very friendly and knowledgeable staff, no pressure sales team and More

by spa2440
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Won
August 29, 2016

Easy Process Everything went very smoothly and the salesman we had was extremely knowledgable and helpful - so really pleased with Fields and the service we rece More

by ylab1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Arlind Peci
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