MINI of Glencoe North Shore

Five Years of Satisfactory Service We've owned our G37x for five years. Service has always been excellent. The most recent visit for the 60,000 service was no exception. Staff was court We've owned our G37x for five years. Service has always been excellent. The most recent visit for the 60,000 service was no exception. Staff was courteous. A loaner car was provided. The work was completed at the appropriate time. Thank you! More

DO NOT trust them DO NOT trust this dealership, either its sales agents or the business office manager Chris Dibenardo, you will be ripped off and no one in this dealer DO NOT trust this dealership, either its sales agents or the business office manager Chris Dibenardo, you will be ripped off and no one in this dealership cares about you as soon as you purchase the car, they do have super shady practices and I would definitely consider this place as a class action material. If you still decide to go there for a car purchase, be aware or take a note of the following: 1- If you were promised to get your title, registration, or license plate in the mail, expect to wait for long time. I had to complain to BBB, the owner Dan Fields, IL attorney general and Infiniti customer relations in order to get the business office manager Chris Dibenardo to do something about it. He is all talk but no action, doesn’t care at all but to tuck in extra hidden charges, total slimy. My car’s paperwork had two mistakes on different occasions, as if I was dealing with amateurs or a dealer that just opened for business!! If I had a customer with delayed registration due to an error not of his fault, I would definitely try my best to work on that customer’s paperwork and get it done ASAP, assuming people usually care! I received my registration/title from the dealership after multiple complaints and frustrating emails to the dealership, 9 weeks after the sale date. It would have been 9 months if it was left to Chris. The prior general manager Tony Antonov helped out to expedite the process after Chris dropping the ball, Tony left the dealership so I was back to dealing with Chris. Very frustrating! Expect to have your car sitting in your garage with an expired temp tag hoping that this business office manager will have mercy on you and do something about it, just don’t get your hopes high, you will only get false info from them (alternative facts??). I paid car loan payments and insurance premiums for a car that I couldn’t drive. Thanks Fields Infiniti Glencoe. 2- They will do their best to tuck in so much hidden fees: When I bought my car, I was asked to pay additional $850 for registration! I looked up the registration fee estimator on the state’s DMV website and found out it is around $170!! I asked them to reduce the exaggerated fee and they did to $530, they claimed they charge extra and will refund the difference, and there is $85 third party titling fee. Don’t believe them, there is no refund, they will pocket the difference!! “class action case material”. When I asked for the refund; Chris, the business office manager told me over the phone that he doesn’t believe that I was overcharged the registration fees. I emailed him the online receipt from the DMV showing the $170 charged by the DMV, which is way below the amount the dealer charged me, so he shut his lying mouth. Since they charge you the registration and pay for it, they don’t expect you to see the receipt from the DMV unless you get it online. They feed off people that don’t get their receipts from the DMV’s website, and you still have to demand the refund. That could have been an easy $500 extra stolen by this stealership. 3- I was bitten on this one: Chris started telling me how I could end up upside down in my car loan and that he will offer me the magical gap insurance which he claims can be offered only at the time of purchase. He explained that it is an additional $15 on my monthly payments. I signed the paperwork just to find out the gap price is $850 . if it was $15 X 72 months = $1080. The difference was tucked in by the stealership. You have 60 days to cancel this coverage if desired for full refund. The stealership will keep the markup difference which is another class action material. My advice is not to get an additional coverage or service packages from this place since it is highly marked up. The gap coverage can be purchased anytime online from your financing bank for $250, way cheaper than what’s offered by Chris Dibenardo. Don’t get any additional services offered by the dealer “extended warranty, body film protection, gap insurance…” these are highly marked up by dealers and are definite rip offs. 4- This dealership doesn’t like to answer emails or return calls promptly despite that they tuck in $$$$ in stolen hidden fees, their attitude is that “we do you a favor by selling you a car”, If you ever feel that you have been deceived by this place or they are giving you the run about, then contact BBB, IL attorney general, IL Secretary of State Police and Infiniti customer relations. Don’t let them eat you alive. I have bought cars locally and out of state, from VA, IN, IL, NY “some are mom and pop dealers” It is day and night compared to the awful experience that I faced with these people here. You have been warned so good luck, you will need it. More

Routine maintenance It's a pleasure to bring my car in for service. From the free internet to the cafe and car wash. The staff is friendly and I always feel like they hav It's a pleasure to bring my car in for service. From the free internet to the cafe and car wash. The staff is friendly and I always feel like they have my best interest at heart. Exceptional Service from the sales dept to service. I feel right at home here. More

Tire pressure sensor indicated flat tire check. Drove into service at the dillership,Tommy was waiting and checked out to be a loose screw of the sensor. Great service by indicated flat tire check. Drove into service at the dillership,Tommy was waiting and checked out to be a loose screw of the sensor. Great service by Tommy. Thank you again. More

oil change and light fix always receive amazing service from Fields. Will continue to buy infiniti's because of this. Tommy in service always! takes excellent care of us! T always receive amazing service from Fields. Will continue to buy infiniti's because of this. Tommy in service always! takes excellent care of us! The environment in this location is remarkable! More

An exceptionally good experience I took my car in for a power steering issue and was taken care of by Service Advisor, Juan. He told me he would have looked at and call me. I was head I took my car in for a power steering issue and was taken care of by Service Advisor, Juan. He told me he would have looked at and call me. I was headed out of town and felt comfortable that I was in good hands. My car was ready the next day, but I was still out of town and needed to pick it up on a Sunday, when the dealership was closed. Juan offered to meet me there on Sunday to hand me my keys, despite the fact that he lives over an hour away. He also offered to come to my house to drop them off. I was floored by his willingness to help me. In the end, we figured out a simpler solution, but I have never had someone go so far to accommodate me on his day off. Thank you, Juan! More

Oil Change Fast friendly service. Love that they have loaners for an oil change because my time is valuable and I was able to accomplish other things while the w Fast friendly service. Love that they have loaners for an oil change because my time is valuable and I was able to accomplish other things while the work was being completed. More

Service appointment Tommy always makes sure you get in and out of the dealership without having to wait around if you don't want to, or have another appointment. He under Tommy always makes sure you get in and out of the dealership without having to wait around if you don't want to, or have another appointment. He understands time is valuable. More

QX60 with James and Killian- great experience and buy! We just recently purchased a certified preowned QX60 from Fields Infiniti in Glencoe. James and Killian, our Salesmen were extremely on top of their p We just recently purchased a certified preowned QX60 from Fields Infiniti in Glencoe. James and Killian, our Salesmen were extremely on top of their product line and knew exactly what we wanted and needed. We have been to so many luxury and non luxury car dealerships in the past month and none had given us the terrific service and reliability that we received here. We were never left waiting on all 4 visits there, before deciding upon our purchase and each time we were given generous amounts of their time and expertise. Killian was kind enough to photograph in detail the particular model we were looking for that had not been on site that day and sent some 30 photos to our cell phones- ended up being the car we bought! The next visit James gave us in extensive details a run down of the particular models we were looking at. He knew everything there is to know about luxury cars including Lexus and Acura and while we were confidently leaning towards a much higher priced Lexus model with higher miles at another dealership we are now very confident and satisfied in choosing this QX60. It was spotlessly clean from inside out and it still had the clean car smell even though it was a 2014 model. We were always skeptical about purchasing second hand automobiles before, however after seeing the cars at Fields Infiniti we dramatically changed our minds. Upon negotiating they were very flexible and happy to work with us fanatically and they even allowed us to take the car home for a night before deciding. We are so happy with our car and for us it looks brand new and feels brand new too! Thank you very much Killian and James for making this a wonderful and enjoyable experience! Also love the bonus of free car washes at Infiniti! More

I had a recall and needed an oil change for my Q50 I had a wonderful experience with my service guy. He was polite and a pleasure to work with. He promised a time for pick up and my car was ready on ti I had a wonderful experience with my service guy. He was polite and a pleasure to work with. He promised a time for pick up and my car was ready on time. He helped me use the coupons. More