MINI of Glencoe North Shore

Another great experience! Enjoyed the amenities of the waiting area while my Infiniti was being serviced. I was able to get a lot of work done while waiting in a clean and comf Enjoyed the amenities of the waiting area while my Infiniti was being serviced. I was able to get a lot of work done while waiting in a clean and comfortable environment. Staff was friendly and helpful. More

Service I came in for service. David was friendly and helpful, and explained what needed to be done now and what could wait for my next appt I came in for service. David was friendly and helpful, and explained what needed to be done now and what could wait for my next appt More

service exceptional service, clean waiting area, helpful people. Service person explained every detail . He was clear and concise. Will be happy to have F exceptional service, clean waiting area, helpful people. Service person explained every detail . He was clear and concise. Will be happy to have Fields service my car in the the future More

Efficient service department but disappointed Carlos is gone My family has been loyal Infiniti owners for nearly 20 years and that's because of the great quality of the cars plus their strong reliability record. My family has been loyal Infiniti owners for nearly 20 years and that's because of the great quality of the cars plus their strong reliability record. Our newest Infiniti is an M37x which I had serviced at Fields this week. I really enjoy the luxe ride and assurance via the Infiniti CPO program. However, I am disappointed that my trusted long-time warranty service advisor Carlos is no longer employed at Fields Infiniti. Carlos was a huge help particularly in 2011 when Infiniti bought back my QX4 because it had a manufacturer defect so severe that the rusted out strut/undercarriage put my family at risk. Carlos helped me navigate the buyback through Morley and his counsel resulted in us returning to Infiniti to buy an EX35 to replace the salvage QX4. I will miss Carlos' counsel and experience. More

Oil/filter change As usual great service. Tommy in service is exceptional and such a nice guy!! He's a good listener and always has a smile on! As usual great service. Tommy in service is exceptional and such a nice guy!! He's a good listener and always has a smile on! More

Scheduled maintenance I have been a fields customer for many years and the quality and customer service is what keeps bringing me back. Not only did they perform the regula I have been a fields customer for many years and the quality and customer service is what keeps bringing me back. Not only did they perform the regular scheduled maintenance but they replaced my battery that was leaking although it is part of the diagnostics it reassures me that they are making sure my vehicle is serviced properly More

Excellent Tommy always takes the time to explain his recommendations and keeps me informed on the progress of the service. He is always welcoming and respectfu Tommy always takes the time to explain his recommendations and keeps me informed on the progress of the service. He is always welcoming and respectful. A real asset to the dealership. More

I had given great service I came in for an oil change and received excellent service. Pat answered all of my questions and explained all necessary repairs in great detail. I came in for an oil change and received excellent service. Pat answered all of my questions and explained all necessary repairs in great detail. More

My experience at Infiniti of Glencoe is always Exceptional! They are prepared to greet me, know I am coming, know I need a loaner, call and text when car is ready and even went beyond to find the coupon so I ha They are prepared to greet me, know I am coming, know I need a loaner, call and text when car is ready and even went beyond to find the coupon so I had a discounted oil/filter. More

Great service The service person did a very good job on my car the car was clean when I picked it up I would tell a friend about the good service The service person did a very good job on my car the car was clean when I picked it up I would tell a friend about the good service More