MINI of Fort Myers - Service Center

First time here for annual service on my mini 2dr ht. Sara, the customer service rep, kept me informed through the process, performed while I waited. All went well and a shiny car was returned. I’ll cert Sara, the customer service rep, kept me informed through the process, performed while I waited. All went well and a shiny car was returned. I’ll certainly be back to this dealer for service as needed. More

Excellent service and repair at MINI of fort myers with Sara L. And the staff. After experiencing a slow leaking flat tire it was determined I needed a new tire (couldn’t patch it). Service was initiated Sara L. And the staff. After experiencing a slow leaking flat tire it was determined I needed a new tire (couldn’t patch it). Service was initiated , all electronically and I was in and out in less than an hour. A new tire, a few dollars lighter, but still a happy customer. Sarah and the rest of the team deserve a big thanks from me and Blu, my MINI. Well done!! More

$1800 of service was suggested, agreed and paid on our 2004 MC40. After completion the noise we requested service for was still there. They checked the car again and determined the car required an addit 2004 MC40. After completion the noise we requested service for was still there. They checked the car again and determined the car required an additional $7000 to repair. Had they accurately diagnosed this issue the first time we would not have gone ahead with any repairs as the vehicle is 17 years old. They credited $300 of the $1800 paid leaving us $1500 in the red. We inquired about a possible buy out and a woman associate told us she would contact us. She never did. More

This is my second Mini Cooper S and when ever I have been in I have been treated with concern equal, as if I were family. Everything was explained in detail and discussed until I understood. I was happy n in I have been treated with concern equal, as if I were family. Everything was explained in detail and discussed until I understood. I was happy not to have big problems this time but appreciate knowing the car is in excellent condition. Extra appreciative that The manager came out to the car with me and explained the A/C in detail and set up the phone feature I didn’t even know I had. I called three friends on the way home...what fun! I would definitely recommend Mini of Fort Myers. More

Sara Lengyel she is always helpful. She treat my car like it’s her own and I like that. I have been here several times and they are always honest, courteous and hands on. Yes mini are expensive to fix like it’s her own and I like that. I have been here several times and they are always honest, courteous and hands on. Yes mini are expensive to fix but it’s a very fun car to drive. More

I just want to thank Derek Caudill for going the extra mile (or two!) to help resolve a long-term issue with my car. He was relentless in getting it resolved, and because of his tenacity I continue to be mile (or two!) to help resolve a long-term issue with my car. He was relentless in getting it resolved, and because of his tenacity I continue to be a happy Mini customer. Thank you, Derek. I am so thankful for you, and I love driving my buggy🥰 More

Sara Lengyel is the BEST! She took such great care of our vehicle at MINI. She has the best customer service I have ever experienced at a dealership. 10/10 recommend. You will be happy every time she's your vehicle at MINI. She has the best customer service I have ever experienced at a dealership. 10/10 recommend. You will be happy every time she's your service advisor! More

The service dept. of Mini of Ft. Myers is excellent. Sarah and Eddie are the best. They always treat me as a friend. That is the problem. My 2016 John Cooper Works Clubman is the third Mini my wife an Sarah and Eddie are the best. They always treat me as a friend. That is the problem. My 2016 John Cooper Works Clubman is the third Mini my wife and I have owned. Because I’ve gotten on first name basis with these two fine individuals I am troubled with the decline in dependability and quality of the Mini brand. I have spent more time with Mini of Fort Myers Service personnel than any auto brand I’ve had over my 70 years. I’ve spent more on repairs with with Mini than any of the Acuras, Volvos or any auto I have owned combined. Mini as a brand has seriously been diminished in my opinion. My views do not diminish in the least my estimation of Sarah’s or Eddies efforts to makes sure my experience with the service department were pleasant and professional. They are truly valuable representatives of Sonic. My complaint is with the decline in quality of the Mini product. More

I made an appointment for service and the appointment was exactly on time. Service was great they answered all of my questions. I was very impressed with the car wash that I received. So unexpected, not use exactly on time. Service was great they answered all of my questions. I was very impressed with the car wash that I received. So unexpected, not use to the extra service. More