MINI of Fairfield County

My Daughter took her out of warranty Mini to them because engine light was on and the car would shudder now and again. Diagnostic fee $190 new thermostat $500, which she paid for. they also said a new clutch engine light was on and the car would shudder now and again. Diagnostic fee $190 new thermostat $500, which she paid for. they also said a new clutch and front bushings were needed $3300 wow she couldn't afford that and said would bring it back when she had the money together. Took it for a second opinion to Karl Chevrolet automotive absolutely nothing wrong with the clutch or front end. SHAME ON YOU MINI OF FAIR FIELD I will never take the mini back to you you are scam artists More

Mini of Fairfield gave great customer service until one service in which an air bubble was left in my cooling system. The next day the car overheated and seized up. Although they took the car and fixed it service in which an air bubble was left in my cooling system. The next day the car overheated and seized up. Although they took the car and fixed it free of charge over the next 2 years it continued to have overheating problems leading to the water pump and thermostat being replaced twice (I was always told the new parts had failed). In the end I took it to another garage and the gasket was found to be cracked and was replaced with no further problems. The # 1 reason for a cracked gasket is a significant overheating so go figure. Mini always denied culpability in this and I ended up paying several thousand dollars to resolve this issue. More

Although I did not purchase my 2011 MINI from Mini of Fairfield, I chose to bring my new car here for service. I needed to replace my 2006 Mini, for one with an automatic transmission. At the time, there Fairfield, I chose to bring my new car here for service. I needed to replace my 2006 Mini, for one with an automatic transmission. At the time, there were few if any a/t vehicles available for order, and none equipped with the numerous options I wanted in stock due to a shortage of parts asa result of the tsunami. I did contact Fabrizio Reda when I was searching, and he could not have been more helpful and concerned about me getting a car. I knew that this time around, MINI of Fairfield was a dealer I wanted to do business with, I finally found a dealer 5 hours away in Pa that could order my car. I needed to get my first (low mileage) oil change, and Scott Miller could not have been more helpful and sincere. I had top cancel my original appt., and Scott was able to take my car the next day. I live about an hour away. When I got there, I was greeted promptly, and my car was taken in for service within minutes. No sooner was my car ready (less than an hour), when Scott apologized that he couldn't wash it at that time because that person was at lunch, but offered me a coupon for a free wash at a facility across the street, or I could wait a half hour for the dealer wash. I chose to wait since I am particular and do not go to any car washes. Scott kept me aware of every detail, and my car was ready in fifteen minutes. I have had follow up calls to make sure I was happy, and they put me into their system for all future service work. I was not treated like this from the original selling dealer. NO FANCY FAST TALK! Just simple honest service. I have already recommended this dealer as my first MINI is still in my family, and a friend has ordered a new COUNTRYMAN. Hats off to Scott Miller and the rest of the unseen service dept. When it's tiime for my third MINI, you can bet that Fabrizio, along with the rest of the staff will be my first choice. More

My experience at Fairfield County Mini in Darien was like no other. Over the years I have leased and purchased a variety of autmomobiles at all types of dealerships, and never have I had such a positive expe no other. Over the years I have leased and purchased a variety of autmomobiles at all types of dealerships, and never have I had such a positive experience as the one I had at this dealership. Upon my arrival I was acknowledged immediately by a number of the staff in a very friendly and welcoming manner. My purchase was expedited by Fabrizio Reda. He is extremely friendly, informative and "sharp as a tact" when it came to details and follow-up. When he says he is going to do somthing, he does it. I would recommend him all day long and will recommend him all day long. I obtained a stack of his business cards for those individuals that are seeking as positive experience as I have. There were no games when dealing with Debbie in Finance either. She knows her job and does it extremely well. She worked her magic and was able to get me a lower APR even after I signed my initial contract saving me an additional $1300. Mike, the Sales Manager is awesome. He made me feel like a member of his family. Very down to earth and genuine and made his presence known throughout my transaction. Mark is also an outstanding salesman. You would think I was his customer by the way he treated me. Great interpersonal skills and always a smile on his face. Tony is very friendly as well. He is always ready to jump in and help whenever he can, and conveyed to me on a number of times that he is there to assist should I need anything. I can't forget Carol. I arrived a little early for my appointment to meet with Fabrizio. In turn, she assisted in getting me into a car to test drive. She proceeded to have my brand new car taken off the show room floor; allowing me to test drive it. That was all it took, my baby is home with me today! If you are looking at a Mini, I would highly recommend this dealership. Be assured, I am not receiving any "kick backs" but only reaping the benefits of having a great car and working with such a wonderful group of people! More

Recently took my 2003 MINI Cooper S in for its yearly oil change and service. Loved the new showroom! John took care of the paper work quickly. The loaner car was clean and ready. John took the time to acqua change and service. Loved the new showroom! John took care of the paper work quickly. The loaner car was clean and ready. John took the time to acquaint me with the new MINI, as things have changed from the 2003 model. John called me during the day to update me on the status of my car. At over 91,000 miles, a few things had worn out and needed to be replaced. John explained parts and price. Car is now as good as new. I would highly recommend this dealer and MINI. I have always been treated courteously and fairly. I have owned several other cars of various makes and models. I would not recommend any of them or the dealerships. More

Please do not waste your time buying a MINI here. I went there and was treated poorly. They kept wanting me to buy a car they had right then and there when it did not even have the options of the COLOR that there and was treated poorly. They kept wanting me to buy a car they had right then and there when it did not even have the options of the COLOR that I wanted. I only got to go for 1 test drive as they didn't want to waste there time going on any others. I guess he had better things to do. If you want to be treated nice buy some place else. More

Let me start with, I hate shopping for cars; but this changed that. My first time at the dealership there was no pressure. They asked if I needed help, I said I was just looking and they left me alon changed that. My first time at the dealership there was no pressure. They asked if I needed help, I said I was just looking and they left me alone. Then when I asked for help they had a salesperson right away. Marco was great. He knew the cars inside and out and there was no sales pressure. He took me on a great test drive where he made sure I understood every inch of the car. Told him I wanted to think about it and asked if he could call me in a few days. He called me back when I had asked and I told him the options I wanted and the colors I would take. They had it in stock, we took care of the price and the financing without having to go back in which was great. 2 days later I picked up the car. I showed up to pick up my new car and they were ready and waiting. Randy the business manager was great to deal with, really. He didn't have that slick willy attitude of telling me how hard he worked to get me the best rate or trying to up sell me on a bunch of stuff I didn't need. Randy was just straight forward, honest, and took the time to make sure I understood every piece of the sale. He was so well organized that in just a few minutes everything was signed and I was out of there. Car was perfectly detailed on pick up, not a thing was missed inside or out. If you are in the market I would highly recommend going to see them, it was a great experience. More

Great experience all around. The sales experience was not pressured and we got exactly what we wanted. I'm sure the service will be good too. I'd recommend the dealer. Liked their showroom. pressured and we got exactly what we wanted. I'm sure the service will be good too. I'd recommend the dealer. Liked their showroom. More

This is the most attentive service department I have ever encountered. They know the cars inside out and are genuinely concerned with meeting all of your needs. From the time you walk in until the time you encountered. They know the cars inside out and are genuinely concerned with meeting all of your needs. From the time you walk in until the time you get your car back, they are available and accessible. Loaner cars are immaculate. More