MINI of Fairfield County

At first I liked them, they changed a belt for me quickly and efficiently. They also changed a headlightbulb for me in under 5 minutes and only charged me for the cost of the lightbulb...about 24 bucks. A and efficiently. They also changed a headlightbulb for me in under 5 minutes and only charged me for the cost of the lightbulb...about 24 bucks. And then the nightmare..took my MINI in for service on a Wednesday and was quoted a bit over $400. By the following Tuesday I called to ask why an oil change and general maintenance was taking so long and was given a new quote of about $800 and that I would get a call when it was ready. That Thursday I got a call saying the car was ready and my bill was over $1,200...I wasn't in town, so I adviced that the following day I would come by to pick up the vehicle. The manager Stephen Parret left tme a very rude voice mail saying if I didn't return the loaner by the end of the day I would be charged a rental fee. So, I called and spoke with him, again a very rude person to talk to over the phone. The next day I went to the dealership to pick up my car and my bill had been reduced to $900 because the tech charged the wrong amount for service...what?! I find out that although I took my car in the Wednesday of the previous week, they didn't start working on it until 2 days later...luckily I write everything down, so I spoke to Mr. Parret who seemed to understand and finally admitted that Mr. Pagani not only wasn't straight forward from thebegninng but sent my car into the shop 2 days after I had authorized work on it. Ok, so I went home just fine. About a month later the headlight lightbulb was out again, so I went back to MINI to get a new one and to get wipers. I waited 40 minutes and asked why this was taking so long...I've changed my own wipers and it doesn't take that long and the lightbulb takes about 5 minutes, I saw how they had done it a month before. Mr. Parret had decided not to charge me for the wipers...as a courtesy, which I thought...nice they are trying at least. When my car was returned my bill was of $80 bucks...for a lightbulb and time spent because "this technician took longer." Will I ever go back to get a headlight lighbulb there...certainly not. When I spoke to Mr. Parret he got very defensive and accusing me of wanting everything for free...RUDE. I love my MINI, but hate service both in this place and at the MINI dealership in Hartford, when there are only 2 options and terrible service...makes one not want to own another one. If you HAVE to go to this place because really there aren't options...WRITE EVERYTHING down, record them if possible. 7/12/12 Yup, I'm back. I took my MINI in because I needed a repair on the clutch. Based on the service adviser I dealt with, Mr. John Corcoran I almost came back to say that MINI had done well and had redeemed themselves. Indeed I thought this was the case because two days after driving out of the dealer, my fog lights weren't working and although the dealership always blames it on "wear and tear" that miraculously always happens when you visit the dealership...they changed my fog lights. I left there thinking wow...they care and they're trying, therefore I may continue to service my car here. However, 2 weeks after the clutch repair my A/C stopped working...which I had fixed just a year ago at MINI of Fairfield...I decided not to go to MINI but to go to the local AAMCO where you can at least see what they're doing to your car. Turns out, when I took the car in for the clutch repair they "forgot" to clip all lines back in place. The A/C liquid line that was left unclipped rubbed on the transmission for 2 weeks, causing it to tear. MINI's reaction>? bring it in next week and "if" we determine it was us we will fix it. Luckily, the check I wrote them never cleared the bank because my apartment charged me rent twice...tried to work with BMW to pay them with a credit card, but apparently they aren't even interested in receiving payment because no one ever bothered to return my calls or send me anything in the mail. It's ok, I'm horrified with this dealership and have decided to go fix the A/C somewhere else like AAMCO. I've had enough...I'm never going back to that place and safe your self some headaches folks, buy another car...DO NOT and I repeat DO NOT buy a car from this place because you will have many headaches. All these troubles aren't worth it, don't get a MINI. I was always a Honda owner and then I switched to MINI, worst move ever. Now I shall go read AUDI reviews because I"m ready to change my car...loved my MINI, hate the service. More

Let me start with, I hate shopping for cars; but this changed that. My first time at the dealership there was no pressure. They asked if I needed help, I said I was just looking and they left me alon changed that. My first time at the dealership there was no pressure. They asked if I needed help, I said I was just looking and they left me alone. Then when I asked for help they had a salesperson right away. Marco was great. He knew the cars inside and out and there was no sales pressure. He took me on a great test drive where he made sure I understood every inch of the car. Told him I wanted to think about it and asked if he could call me in a few days. He called me back when I had asked and I told him the options I wanted and the colors I would take. They had it in stock, we took care of the price and the financing without having to go back in which was great. 2 days later I picked up the car. I showed up to pick up my new car and they were ready and waiting. Randy the business manager was great to deal with, really. He didn't have that slick willy attitude of telling me how hard he worked to get me the best rate or trying to up sell me on a bunch of stuff I didn't need. Randy was just straight forward, honest, and took the time to make sure I understood every piece of the sale. He was so well organized that in just a few minutes everything was signed and I was out of there. Car was perfectly detailed on pick up, not a thing was missed inside or out. If you are in the market I would highly recommend going to see them, it was a great experience. More

Great experience all around. The sales experience was not pressured and we got exactly what we wanted. I'm sure the service will be good too. I'd recommend the dealer. Liked their showroom. pressured and we got exactly what we wanted. I'm sure the service will be good too. I'd recommend the dealer. Liked their showroom. More

This is the most attentive service department I have ever encountered. They know the cars inside out and are genuinely concerned with meeting all of your needs. From the time you walk in until the time you encountered. They know the cars inside out and are genuinely concerned with meeting all of your needs. From the time you walk in until the time you get your car back, they are available and accessible. Loaner cars are immaculate. More

The Mini is a unique car with unique owners. The service department at Mini Fairfield was kind, considerate and helpful. The service was handled in a timely manner and I was treated with respect. department at Mini Fairfield was kind, considerate and helpful. The service was handled in a timely manner and I was treated with respect. More

What has impressed me most about Mini of Fairfield County has been primerely the attentiveness and the extra steps their representatives take to make you feel important. The work quality has been unquestiona has been primerely the attentiveness and the extra steps their representatives take to make you feel important. The work quality has been unquestionably top as well. Last but equally imressive is the uniquely clean and modern area seen by a customer during his visit. More

I recently had my Mini serviced; and once again left completely satisfied. It is such a pleasure dealing with the Service Advisors at MINI of Fairfield County. Dan and John have such a great demeanor, completely satisfied. It is such a pleasure dealing with the Service Advisors at MINI of Fairfield County. Dan and John have such a great demeanor, are pleasant and so knowledgeable. I sincerely appreciate their hard work and helpfulness. They truly add to the joy of owning a Mini. More

Having purchased my Mini 3 years ago, I have made several visits to the Service Department at Fairfield Mini. Antonio never fails to make a point of greeting me and asking about my car. In the Service Depa visits to the Service Department at Fairfield Mini. Antonio never fails to make a point of greeting me and asking about my car. In the Service Department, I have always received excellent and timely service. My most recent visit was no exception and both John and Dan were knowledgeable, professional, and courteous. I definitely recommend Fairfield Mini and the Service Department. More

Knowledgable, friendly, and professional sales representative. Every thing about the buying process was as claimed and accurate. Explaination and tutoral exercise of the car was beyond excellent. representative. Every thing about the buying process was as claimed and accurate. Explaination and tutoral exercise of the car was beyond excellent. I would highly reccommend this dealership. More

The Mini of Fairfield County dealership offers an extremely friendly atmosphere that is concerned with customer satisfaction. Their "You are Family" approach is very genuine as they make a customer f extremely friendly atmosphere that is concerned with customer satisfaction. Their "You are Family" approach is very genuine as they make a customer feel comfortable about purchasing a vehicle. They strive to answer questions of the customer to the fullest and I found that they are very knowledgable of their product. it is obvious that they have a comfort level with their vehicle line that is unparalleled by any other dealership that I have had to deal with. Given the fact that they are down to earth, friendly people adds to ambiance of this dealership and their ability to provide a product to the customer that can be trusted. Their service is precise and impeccable and they provide a loaner vehicle should the work take longer than expected. There are no questions as to their reliability to address problem and fix it. I trust them with the car of my vehicle and faithfully follow the service recommendations to keep my vehicle running in optimum condition. Kudos to such a wonderful group at such a great dealership. I have and still will continue to recommend that my friends and others utilize this dealership for the purchase of their next vehicle. My ultimate rating is "EXCELLENT" . David R. Macharelli, Sr. More