MINI of Fairfield County

Mini #2 What can I say about Carol....She's the best! Two years ago I experienced my first MINI through the help of Carol. Once I test drove the hard top con What can I say about Carol....She's the best! Two years ago I experienced my first MINI through the help of Carol. Once I test drove the hard top convertible, I was hooked! It gave cruising around town a new name! The following year plus, I was committed in trading in my convertible for more substantial MINI (one that would meet my traveling needs) and traded to a MINI Paceman. Carol couldn't have made it more easy! Within the time I took interest in moving forward with the Paceman, she was accommodating and got me the best deal ever. Her patience not to mention her knowledge about the vehicle was clear (as she routinely does) when she again sat in my new MINI with me to review the little details. I know I can count on her if I have any questions or concerns! Thanks again, Carol, for making my transition to my new MINI easy and so convenient! More

Thank God for Service Manager I have owned many MINI's and BMW's, and have never experienced the excellent customer service provided by Stephen Pharrett. I arrived a bit rushed and I have owned many MINI's and BMW's, and have never experienced the excellent customer service provided by Stephen Pharrett. I arrived a bit rushed and late for my appointment, and much to my chagrin couldn't find my wallet. I never would have thought this was possible, and racked my brain and searched my clothing and car multiple times. I finally accepted that I must have left it at home. After getting a ride home and not finding the wallet, I called Stephen in a panic, asking if he could look in the parking area as well as the entire service department. he called me back a short time later, having gone back to the work area and looked closer in the car than even I did. It was only after noting a subtle change in the way the seat moved did he realize that my jet black miniature wallet was stuck in the seat mechanism. I will be forever grateful for his kindness and attention to detail and complete followthrough shown to me on that very stressful day. More

Outstanding service at Mini of Fairfield I purchased my first MINI Countryman - 2013 preowned and certified from Barbara Reiniger. I located the MINI I wanted to purchase - - and it happened I purchased my first MINI Countryman - 2013 preowned and certified from Barbara Reiniger. I located the MINI I wanted to purchase - - and it happened to be located at the Mini of Fairfield Country in Darien, CT - 2 hours away from where I live in NJ. It was the week of the upcoming Memorial Day weekend and I told Barbara I can only make one visit up to CT so we have to get as much of the paperwork done during the week and over the phone. Let me tell you how fabulous my experience was. From trade-in, title & new paperwork, my service was outstanding. When I arrived, the car was completely detailed and ready to drive home. The entire team - led by Barbara and Joe - made us feel really comfortable and addressed all of our questions. I knew I made the right decision first to purchase a MINI and second to get it from Mini of Fairfield. I cannot wait to visit the dealership again - - maybe once my Mini turns one - - to pop open a bottle of champagne and celebrate. I highly recommend this dealership to anyone in the NY | NJ | Connecticut area looking to purchase a MINI. More

Nail in tire John was extremely help and is always helpful. I had low tire they told me there was a nail in it. Said I could drop off. I got the next day since John was extremely help and is always helpful. I had low tire they told me there was a nail in it. Said I could drop off. I got the next day since i drop it off late. Im usually in NY or MA, but take it only to this dealership. I been to mini manhattan and white plains, wasnt really feeling it and this one provides loaners when i need. More

Cost of repairs = off the charts WAY out too expencive !!! If you have a mini cooper..get rid of it as fast as possible...or, at least, dont get it serviced at Mini of Fairfield county....they are crooks !!! I If you have a mini cooper..get rid of it as fast as possible...or, at least, dont get it serviced at Mini of Fairfield county....they are crooks !!! If you think you love your Mini..forget about it...get a subaru if you would like to know what loving a car is all about !!! More

Fantastic! I bought my first MINI from Fabrizio Reda at MINI of Fairfield in 2011, my second in 2013 & my third in 2014! I keep coming back to this dealership an I bought my first MINI from Fabrizio Reda at MINI of Fairfield in 2011, my second in 2013 & my third in 2014! I keep coming back to this dealership and I do so for one reason, they are excellent! At MINI of Fairfield excellence begins the minute you enter a door, with greetings of hello - how my we help you? - to the end with thank you for coming in today. Whether you have gone in for sales or service it is not a secret that customer satisfaction is the goal of this dealership. What makes it unique is that they are highly successful at obtaining that goal. I always share with others that I find MINI of Fairfield to be 'attentively professional', which in turn has earned my trust, my business and my recommendation to others. Yes, there are those I "go to" when I and buying or servicing my MINI which would be Fabrizio Reda for sales and in service John Cocoran & Scott Miller. Each one excellent and so appreciated! Thank you gentlemen for your excellence ... just in case I have failed to say I t enough. Yet the key to this dealership is that although it would be hard for me (I'm a true blue kinda gal) I know that if I had to go to someone else that I would be treated with the same care & respect that I am used to. I am spoiled. More

Exceptional Dealership I purchased my 2012 MINI Cooper Countryman ALL4 from MINI of Fairfield County in December 2011. The experience was wonderful and the salesman Fabrizio I purchased my 2012 MINI Cooper Countryman ALL4 from MINI of Fairfield County in December 2011. The experience was wonderful and the salesman Fabrizio Reda was attentive, knowledgable and answered every question I had. No pressure, no quick talking, just open & honest answers. He made buying a car a unique and enjoyable exerience. Mike Grassi (General Sales Manager) always stops by and says hello when I'm in for service and that to me is rare. Previous dealership sales departments that I have purchased cars from are there for one thing only; to sell a car and their interaction with you after the car purchase is lmited. That is not the case at MINI of Fairfield! The service department managed by Steve Parrett welcomes you by name and with a smile when you enter. They are courteous, professional and make you feel as if you are the only when that matters. They never rush you, explain all repairs and services rendered thoroughly and make sure that you are satisfied before you leave the dealership. The technicians are known to 'come up front' and speak to the customers about repairs or to ask questions about a potential repair so they can understand what you may be experiencing. That's customer service! I have complete trust and confidence in the MINI of Fairfield team. They treat you like family and go above and beyond not only to meet but exceed the customers needs. I highly recommend this dealership to anyone who is interested in purchasing a car from the MINI family. 5 STARS all the way! More

Second to NONE!!! I've been a customer at the "Mini of Fairfield county" dealership for over 5 years owning 3 MiNis and it gives me great pleasure to write this review I've been a customer at the "Mini of Fairfield county" dealership for over 5 years owning 3 MiNis and it gives me great pleasure to write this review since I think the "Thank you" I always give them at the service center is not enough for what I get. I want to do more for all the great service and help I've gotten from them so here it goes! Everyone that I've dealt with at the service department has ALWAYS been incredibly courteous, helpful and informed. I'm ALWAYS greeted with a smile and great attitudes by the crew and even newly hired employees as well. Whenever I've had any questions or issues with my car they were patient and took the time to make sure I understood everything I needed to. Some of the techs have even taken the time off the clock to answer questions I've had about my car. John and Stephen along with their service crew are true professionals!! If I ever decide to no longer drive MiNis and switch, I will TRULY MISS how the service department ALWAYS makes me feel at home and taken care of when I need to service my MiNi! Thank you again Guys, it's ALWAYS a pleasure!! Ohhh, and lastly (but most certainly not least) I would also like to mention Antonio Silva of the sales department whom I bought all my MiNis from. I can't even call him a "Car Salesman" because he truly isn't , he's more of a "Vehicle concierge"! I've NEVER dealt with a more professional and organized person when buying a car EVER in my life and I've bought many cars!!!! If I could only describe him using one word it would be "Meticulous"! He NEVER made me feel like I was dealing with a "Car Salesman" EVER!! We all know how hard that is and he does it with style!! A true professional gentleman! Thanks again guys!! Sebastian More

Best Service Department in CT I have never seen a service department that is exceptional from top to bottom. The service manger, Steve Parrett, handles all customer concerns and is I have never seen a service department that is exceptional from top to bottom. The service manger, Steve Parrett, handles all customer concerns and issues with respect and professionalism. His techs are terrific and will work to make everything perfect before you leave the shop. There are dozens of dealers in Fairfield county and they are all sub-par to Mini More

Fabulous Dealership How do you start talking about a dealership that you have had a ten year relationship with. We have bought two cars from Fabrizio one in '05 and a sec How do you start talking about a dealership that you have had a ten year relationship with. We have bought two cars from Fabrizio one in '05 and a second in 2013. What amazes me is that over all those years even when we weren't buying cars FAB And Mini maintained a relationship with us. Which makes you feel like you are part of a family. So now when I bring my Countryman in I walk into the service area a see smiling faces that know who I am. I had a few problems with my CM but I always felt that the guys on the service team had my back. They went above and beyond making sure I was happy and that the repairs were done I a timely manner. Every experience I have had with Mini of Fairfield Country has been stellar. More