MINI of Escondido

STEALership I am my own mechanic and considering how many cars I have brought back from multi-thousand dollar bills paid to various service departments I would gu I am my own mechanic and considering how many cars I have brought back from multi-thousand dollar bills paid to various service departments I would guess that I am a pretty good one. I do about 95% of my work, however there are things I can't do when it requires specialty equipment such as vehicle specific computer programmers. On to my review, I phoned the service department to ask what my options were in replacing the LCD screen on the center console of my 09 Mini Cooper S, according to B at the service department the only option was to replace the entire radio at the low low cost of $2200, nearly half what a 09 Mini cooper bluebooks at for private sale. There were no other options if I brought it to them for repair, even if I replaced the radio myself just to hook up to their computer and "flash" the new radio would be $189 to just hook it up, and it would certainly need to be reprogrammed. Well, I did it, found and ordered a full speedometer with the screen and knobs for the radio for a staggering $75, spent a few hours in my garage and replaced both the speedometer and radio screen and knobs and low and behold, there was NO programming needed, fired the car up, test drove it and everything works perfectly. This experience has further concreted to me that I do not trust ANY service department at any stealership as they seem to always go big and never actually try to solve customer's problems without them needing a second mortgage to change a headlight. More

Disappointing, no help beyond routine requests Amanda is very nice, but at the end of the day she was unable be of any real help. Everything I needed help with was out of her control -- she referre Amanda is very nice, but at the end of the day she was unable be of any real help. Everything I needed help with was out of her control -- she referred me to the DMV, or BMW FInancial, but she never would or could be of real assistance. That was the end of her helpfulness. And most of that could be completely automated. The time I brought my car in and they washed it and scratched it, I complained right away but Amanda swore up and down they weren't responsible. Which is exactly my point: they were never responsible for anything. Maybe this is a bigger issue, and huge car companies are the real enemy here, but the way the dealership just can't do anything beyond the basics is disappointing. Having said that, the people at the dealership are friendly, and as long as you are only asking routine requests, they can help with basics. More

Great sales experience Mike was very pleasant to work with, and extremely helpful. He even offered to deliver the car to us, and did so two days after purchase. Beverly and Mike was very pleasant to work with, and extremely helpful. He even offered to deliver the car to us, and did so two days after purchase. Beverly and Roger More

Consistent Customer Service We always have the same great experience dealing with them. Brandon has always been helpful. It's worth the drive to bring my car to Mini of Escondido We always have the same great experience dealing with them. Brandon has always been helpful. It's worth the drive to bring my car to Mini of Escondido instead of the local BMW dealership where I bought my car. More

1st time Mini Cooper owners Rod Johnson was wonderful along with Moe making our 1st Mini Convertible a magnificent smooth and quick transaction. Highly recommend both of them. W Rod Johnson was wonderful along with Moe making our 1st Mini Convertible a magnificent smooth and quick transaction. Highly recommend both of them. Will definitely recommend More

60K service visit. Took my 2014 Countryman in for 60K service, and was extremely pleased by the in depth inspection the car received. I had noticed some tire wear on the Took my 2014 Countryman in for 60K service, and was extremely pleased by the in depth inspection the car received. I had noticed some tire wear on the passenger front, and sure enough, it was out of alignment. The 32 point check revealed that two of the tires were beyond safe usage, and that the alternator /fan belt was severely cracked. The car is now as good as new. I bought the car there as a lease return, with full coverage.. I would recommend anyone to purchase a new or previously owned Mini at Escondido Mini! Service Mgr. Brandon Martinez is easy to deal with, and definitely wants to help keep the car in great shape. More

Check engine light I will never bring my car here again. When stating that LAUREN BRECHT states that's okay to us. Went to walmart and they changed our battery for 139 I will never bring my car here again. When stating that LAUREN BRECHT states that's okay to us. Went to walmart and they changed our battery for 139.00 and the mechanic TJ there knew exactly what needed to be done. Wow from 400 to 139 that's just one reason we won't be back. More

Great First Experience Stopped by for a service-needed update and dealt with very friendly and knowledgeable staff. I will look forward to returning to have the recommended Stopped by for a service-needed update and dealt with very friendly and knowledgeable staff. I will look forward to returning to have the recommended items addressed. More

Mike is AWESOME! We have worked with Mike when leasing our last two Minis, and it has been a great experience each time. We have a Mini as one of our cars, and a SUV a We have worked with Mike when leasing our last two Minis, and it has been a great experience each time. We have a Mini as one of our cars, and a SUV as our other vehicle. Everytime we think about replacing our SUV, I wish that Mike could be our sales rep. for the other dealerships. He is friendly, accommodating, and makes sure that he answers all your questions, without being pushy. Believe me, you’ll end up wanting to hang out with him at a BBQ after finishing the car purchase. Buy from Mini in Escondido, and ask for Mike! More

My purchase experience It is my second MINI purchased with the help of Amanda. She is very helpful, knowledgeable and very friendly. She helped me build my previous MINI a It is my second MINI purchased with the help of Amanda. She is very helpful, knowledgeable and very friendly. She helped me build my previous MINI and this time around she found the perfect one on the lot and I love it. I love MINI of Escondido. All the employees are very personable, an extended family. Love it. More