MINI of Escondido

New Mini Cooper S 4d Hardtop Mike Eastey helped us with the purchase of our new mini. He was extremely informative and very friendly. He answered all our questions. He made us fee Mike Eastey helped us with the purchase of our new mini. He was extremely informative and very friendly. He answered all our questions. He made us feel comfortable. Helped us understand the numbers. Mike was not pushy and did not pressure us with the hard sell. We had a great experience with Mike and Mini of Escondido. We would recommend Mike and Mini of Escondido to everyone! Thanks Omar and Ana More

Great experience all the way around. I had a great experience with everyone. They made it super easy. they had everything ready for me, the whole thing took no more than 40 minutes. Grea I had a great experience with everyone. They made it super easy. they had everything ready for me, the whole thing took no more than 40 minutes. Great follow up too. Would highly recommend this dealership to friends and family More

Great from start to finish Knowledgeable and flexible, with a style that was to the point and not pushy. My sales person was the best I have ever dealt with and the rest of the Knowledgeable and flexible, with a style that was to the point and not pushy. My sales person was the best I have ever dealt with and the rest of the team were also extremely professional. More

GREAT SHOPPING EXPERIENCE Rod was helping my wife and I during our search for a new Clubman or Countryman. His knowledge and patience was definitely appreciated. We drove the a Rod was helping my wife and I during our search for a new Clubman or Countryman. His knowledge and patience was definitely appreciated. We drove the all the trim levels of the Clubman and Countryman. We were also looking at the Fiat 500. After Rod's presentation we decided to forego the Fiat and moved inside to work some numbers on the MINI Clubman S. Unfortunately, we could not commit to the MINI price points. The amount of car was not justifiable for the price. Rod is a great sales agent none the less! More

Okay for an oil change but no a major service Let's face it, when you need an oil change or routine maintenance any local dealership will do BUT when you actually need anything major repaired this Let's face it, when you need an oil change or routine maintenance any local dealership will do BUT when you actually need anything major repaired this is not the recommended STOP! Let just say that I saved a weeks forth of salary by towing my 2.5 year old car to MINI of San Diego to have the engine replaced. If money is no object this is your place, working middle class BEWARE! They inform you of nothing and explain even less, yes this is possible. I was never unprofessional and discourteous with Allison or James Baumer the service manager and when I decided to take it down south to save $$ my service advisor NEVER acknowledged me! So rude and uncomfortable that it reassured my lack of trust here and so grateful I went with my gut feeling to get it out of there.... This location has a lot to learn about customer service and expectations. More

These people are crooks. They tricked me into buying some additional features by telling me they were mandatory. I went home and read the fine print over again and realized the items were actually optional. additional features by telling me they were mandatory. I went home and read the fine print over again and realized the items were actually optional. It's technically my fault for signing the papers, but the saleswoman Iyesha sat there and told me multiple times that the features were absolutely mandatory. Lies!!! More

Rod, Victor, Amanda, and the rest of the staff were just wonderful. They were all very friendly and addressed my questions and concerns in a professional and polite manner. I especially appreciated all the wonderful. They were all very friendly and addressed my questions and concerns in a professional and polite manner. I especially appreciated all the help Rod Johnson was, took care of me and my husband like we were family. Will definitely be coming back for another car in a year or so. More

By far the worst-run service department I have ever experienced. Service staff was extremely rude and surly. Mr. Martinez apparently thinks that it is proper to shout to a customer from across a crowde experienced. Service staff was extremely rude and surly. Mr. Martinez apparently thinks that it is proper to shout to a customer from across a crowded room, and then when questioned on his poor behavior, gets even ruder (if that's possible) and walks out of the room refusing to state when my car would be ready. So abysmal was his manners, that it actually took me threatening the General Manager with calling to Escondido Police to get my car. Come to find out, the car was ready, they had not completed the paperwork and apparently did not feel like doing it when I was there. I'll be taking this matter up with BMW and Mini and would never take my car there again. More

Went to take my MINI in for servicing. Brandon Martinez is one of the BEST advisers at the MINI service center. He answered all of my questions and was courteous to me. He was up front and honest with the is one of the BEST advisers at the MINI service center. He answered all of my questions and was courteous to me. He was up front and honest with the his answers. I would only COME to this mini servicing because of Brandon. Go visit him!! More

Amanda was EXTREMELY helpful. I recommend asking for her if you go to that dealership. Everything was processed and ready for me when I got to the dealership. Friendly people, awesome customer service. They if you go to that dealership. Everything was processed and ready for me when I got to the dealership. Friendly people, awesome customer service. They answered all of my questions. I will definitely go back when I am ready for my second MINI! A+ all around! More