MINI of Downtown Los Angeles

Warm Service Customer service here is wonderful! They are very attentive to detail. Ronnie kept me involved every step of the way letting me know what was wrong wi Customer service here is wonderful! They are very attentive to detail. Ronnie kept me involved every step of the way letting me know what was wrong with the car and when I could pick it up. More

Great Experience David helped my wife and I get the best price on our new MINI. He was great to work with and the overall leasing process was very comfortable. We visi David helped my wife and I get the best price on our new MINI. He was great to work with and the overall leasing process was very comfortable. We visited a couple MINI dealerships and MINI ALEXANDER was by far the best in service and inventory. They now have loyal customers in us. More

Nick Alexander Mini is awesome! Loved this place. Drove from anaheim to LA because they provided such excellent customer service. Place was up to date and prompt with returning email Loved this place. Drove from anaheim to LA because they provided such excellent customer service. Place was up to date and prompt with returning emails. Thanks again Jerome! More

perfection I called the dealership on Saturday after seeing a deal too good to be true on the mini website. David reassured me that it was a real deal. He text m I called the dealership on Saturday after seeing a deal too good to be true on the mini website. David reassured me that it was a real deal. He text me pictures of the car. I met him the following day. To make a long story short, I could not have asked for a better experience. He gave me all the time I needed. He was informative, but not at all pushy even though I was there after closing (oops!) I bought the car and love it! Thanks to everyone who stayed until my deal was done...ON MOTHERS DAY. You were fantastic! More

Great Experience The culture of Alexander Mini shows in their care for the customer in making the purchasing experience as smooth as possible. From the time we walked The culture of Alexander Mini shows in their care for the customer in making the purchasing experience as smooth as possible. From the time we walked onto the lot to the time the car was delivered, we had a great experience. Thank you! More

Great friendly service I had excellent service, and friendly help. My Mini was worked on quickly and effiecently. I would defiently send others friends & family to this loca I had excellent service, and friendly help. My Mini was worked on quickly and effiecently. I would defiently send others friends & family to this location. More

Great Sales, Excellent After Care David Inturralde. Ask for that name. You will get someone who will treat you with respect and patience. No hard sell. You are always comfortable w David Inturralde. Ask for that name. You will get someone who will treat you with respect and patience. No hard sell. You are always comfortable with David. He will get you the car YOU want. He will hunt down the best terms for your situation. He stays on top of it all, and when he says he will call you, he calls you. (Novelty in this town.) He will also do his very best to get your car to you as quickly as possible so you can start having fun with it. I picked Alexander Mini on two points: a friend has a relative working there and the reviews for this dealership beat the others around it. The reviews were not wrong. Through out, by every person, I have been treated well. There has never been an uncomfortable moment. I never felt someone was out for a buck. This is Mini, it sells itself. The people involved just slide you into the one that you want. I can already say something about the service department: My car was on the boat and on its way when I test drove a Mini on a Saturday (David did a search of cars available and found it for me). The car didn't arrive at the dealership until the following Friday. Knowing a buyer was excited to get their car, the service department had that car prepped, hood stripes on and ready to roll shortly after I got there, a little after 9:00 the next day. These guys are quick. Even though I have a Mini dealership closer to home, I'll be coming back here for my service. Thank you everyone and especially thank you David. I had a great experience and had a great first day with my Mini. UPDATE! First let me put in a disclaimer: Things happen. Sometimes things are not perfect. That out of the way we can talk about what happened when my new Mini's engine was found to be defective. My check engine light came on after about 2500 miles. I stayed on top of it and go the car in. Check engine lights are there for a reason and you will soon read why. The service department found misfires but couldn't find the reason. Ok, chalk that one up to a "phantom" code showing. I go my merry way. Check engine light comes on again. This time my service advisor, Ron, said he wanted to really see what was going on. I was handed a Mini Clubman and sent home. The service department found my engine was defective and Ron put in a request to get it replaced. At first everything looked like it would go smoothly. Ron kept me informed every few days. The problem was with Mini Corporate. They were a very slow with communicating with Nick Alexander, and we ended up with no idea when I would get an engine. I hit Mini USA's Facebook page and Mini USA got a hold of me next day. Bill at Mini USA launched an investigation and the engine was at the dealership the very next week. (Slowness at the dealership is not always the dealership's fault, but the corporate entity they depend on, and corporate is dependent on their vendors.) The mechanics at NIck Alexander worked some magic once that engine was in their hands. The engine was at the dealership noon Monday and I was called noon Wednesday that my car was ready. The aftercare at this dealership is great. They communicate with you and try hard to make whatever repairs or service as little an inconvenience as possible. I overheard (sorry for that) their interactions with other people and this crew goes out of their way to help. Thank you to Ron and the service crew. Next time I see you it will be for scheduled service....I promise. More

Utterly fantastic customer service from Ivan I've been very, very happy with Nick Alexander BMW/Mini ever since I bought my car two years ago. I got a good price on the vehicle and the customer s I've been very, very happy with Nick Alexander BMW/Mini ever since I bought my car two years ago. I got a good price on the vehicle and the customer service since then - and in particular with Ivan in the service department - has been incredibly fantastic. This dealership really takes care of its customers - something you rarely see anymore - and Ivan is simply the best. The customer comes first. They should clone him. More

I recently took my Mini into the Alameda location for repair and met with Desmond in the Service Department. Desmond listened to my complaint, was extremely helpful and very pleasant to work with. I w repair and met with Desmond in the Service Department. Desmond listened to my complaint, was extremely helpful and very pleasant to work with. I was very happy with the attention he gave my complaint and with the repairs made. Desmond is an outstanding representative of Nick Alexander and I would highly recommend him. More

it was a nice experience. everything about the process was very nice, all the employees were very friendly and helpful ......i'm very happy with outcome was very nice, all the employees were very friendly and helpful ......i'm very happy with outcome More