Mini of Dallas - Service Center

My service manager Parker Adams at the Mini of Dallas is the best! He always takes care of all my needs. He even calls me to make sure my Mini is doing ok. I am not a wealthy man and Parker always finds me the best! He always takes care of all my needs. He even calls me to make sure my Mini is doing ok. I am not a wealthy man and Parker always finds me a discount coupon! And the service there is EXCELLENT! Love Mini Cooper of Dallas! More

I feel disappointed by the inaccuracy and lack of communication the service department provided. I lost a lot of time. - Oscar Miranda sent me a bill without details of what I was paying for after s communication the service department provided. I lost a lot of time. - Oscar Miranda sent me a bill without details of what I was paying for after saying he would follow up with me about the sunroof. He ignored my calls, voicemails, and email. I paid, because I was driving around INHALING THE SMOKE of the NEW 2023 MINI Clubman loaner and wanted to get my 2016 back. - They told the warranty company that the sunroof track failed due to age, as if windows and and sunroofs require require regular replacements. There are hundreds of reports on the internet about BMW and MINI sunroofs getting stuck like mine. I purchased a platinum package extended warranty, when I got my vehicle, just to be told I needed to pay $2,800 when the sunroof got stuck. I have a 2007 Chevy and have had older vehicles and never had window or sunroof issues. * AFTER a "detailed multi-point inspection," I wanted to sell my 2016 MINI Turbo S Clubman, that I paid about $19,000 for just 6 months ago. They offered $7,000, like I was a joke. (I'm not unreasonable, I know that dealerships like to make at least $2,000 off cars, but it just showed the inability to see value in your product or trust your own service department.) My car has a Turbo engine, tinted windows, brand new Bridgestone run flat tires, and makes the ones on their showroom floor and lot look like clown cars. * Don't waste your time here, unless you like someone (Oscar Miranda) asking for a good review after providing horrible service. * I recommend getting a Chevy (my leisure cars have only required basic maintenance, like oil changes, batteries, and tires throughout the YEARS). * My friends with Dodge Chargers and Dodge Challengers recommend the xxxx cats. I'm going with that as soon, as soon as I sell this MINI! More

Oscar M. was an amazing agent, he was very attentive, took care of all my needs!! was an amazing agent, he was very attentive, took care of all my needs!! More

Employees were awesome and took care of us promptly. Communication on issues with my vehicle was thorough and we knew what was going on and the issues it had. Communication on issues with my vehicle was thorough and we knew what was going on and the issues it had. More

I would recommend Mini of Dallas for their quality service, attention to detail and giving back my car at the promised time. service, attention to detail and giving back my car at the promised time. More

Every time I am assigned to Parker Adams as my service advisor, I have a great experience. Parker goes above and beyond to make sure I remain informed about the status of my MINI and recommends additional advisor, I have a great experience. Parker goes above and beyond to make sure I remain informed about the status of my MINI and recommends additional services when necessary. I fully trust Parker because he thoroughly explains the maintenance that needs to be performed in a manner that is easy to understand. 5 stars for excellent customer service and mechanics! More

As usual, the people in the service department were professional, courteous, friendly and thorough. The service department is clean and customer friendly with big screen TVs, snacks, water and various professional, courteous, friendly and thorough. The service department is clean and customer friendly with big screen TVs, snacks, water and various hot beverages. It’s worth the extra drive for me. More

Good attention to detail and thorough communication. I live out of town, and Parker Adams arranged transportation to-and-from my hotel. I live out of town, and Parker Adams arranged transportation to-and-from my hotel. More

I always have a great service experience here. Parker is wonderful at keeping you informed and is always so helpful! Parker is wonderful at keeping you informed and is always so helpful! More