Mini of Dallas - Service Center

As usual, the people in the service department were professional, courteous, friendly and thorough. The service department is clean and customer friendly with big screen TVs, snacks, water and various professional, courteous, friendly and thorough. The service department is clean and customer friendly with big screen TVs, snacks, water and various hot beverages. It’s worth the extra drive for me. More

Good attention to detail and thorough communication. I live out of town, and Parker Adams arranged transportation to-and-from my hotel. I live out of town, and Parker Adams arranged transportation to-and-from my hotel. More

I always have a great service experience here. Parker is wonderful at keeping you informed and is always so helpful! Parker is wonderful at keeping you informed and is always so helpful! More

Since getting my mini I have always gone to the Plano location, however I recently moved downtown so I decided to try the Dallas location. The actual service and the service workers in the garage were gr location, however I recently moved downtown so I decided to try the Dallas location. The actual service and the service workers in the garage were great. However, the women working the mini desk, Katherine, has zero customer service skills. I did the drop off option as I had to get to work and I ended up sitting in the reception area waiting for her to come talk to me for 50 minutes. My boyfriend and I had to walk to her desk for her to help us. When we got there she wasn’t apologetic at all. When you drop off your car they give you text updates and ask if you have any questions. However, when I responded to her she never got back to me. Finally they have a time online for the service area to close however the staff can leave at whatever time they want so if they go home early you won’t be able to pick up your car before it closed. From now on I’ll drive the extra miles to go to the Plano location. More

Great Service, easy to schedule appointment and communicated work as it was being completed. Recommended additional services needed/required communicated work as it was being completed. Recommended additional services needed/required More

Parker is amazing always ask for him and he goes above and beyond to make sure I am satisfied and helps correct any issues if there have been minor things. Though the technicians that air up the tires alw and beyond to make sure I am satisfied and helps correct any issues if there have been minor things. Though the technicians that air up the tires always lose my valve stem caps and that is super annoying. More

Scheduling was easy . .. the service was fast ... and the person handling the sign in, information and payment was very professional. I highly recommend Mini of Dallas. .. the service was fast ... and the person handling the sign in, information and payment was very professional. I highly recommend Mini of Dallas. More

The dealership is very clean and the people are very friendly. Thanks for all that you do. friendly. Thanks for all that you do. More

Excellent attention from my Service Advisor, Parker Adams. As well as Sales Manager Jim Marbry assisting me with what will be the purchase of my 4th Mini. Adams. As well as Sales Manager Jim Marbry assisting me with what will be the purchase of my 4th Mini. More