Mini of Dallas - Service Center

Everyone was very helpful, I was kept informed at all times and work was done on time. The ride back to work was easy and comfortable. Very little waiting around. times and work was done on time. The ride back to work was easy and comfortable. Very little waiting around. More

I always use the dealership for my mini repairs. Everyone is courteous and genuinely interested in helping. During my last visit, Parker was exceptionally helpful and kept me informed on the progress of repa is courteous and genuinely interested in helping. During my last visit, Parker was exceptionally helpful and kept me informed on the progress of repairs being done on my car. Even after I had to leave my car for extended repairs, Parker continued to keep me informed on the progress of the repairs. This is my second mini that I have purchased from Mini of Dallas and will buy my next car from them as well. More

Colin was very nice and explained all of the repair work in great detail. They completed all of my repairs in a timely manner. Very nice waiting area also. in great detail. They completed all of my repairs in a timely manner. Very nice waiting area also. More

Colin was great! He answered all my questions. However, as a first time service client, I almost decided take my business elsewhere. The initial customer service experience was awful. I called everyday try as a first time service client, I almost decided take my business elsewhere. The initial customer service experience was awful. I called everyday trying to get a call back from my assigned service advisor. The call representative would take down my information but I never received a call back - even after calling every single day for a week! I hope Mini Cooper/BMW of Dallas takes into consideration how calls are triaged. Remember, simply getting customers to book appointments with no opportunity to communicate back to them will end in dissatisfied clients and it’s just bad business. I hope my comments are taken into consideration. Thanks. More

Always provide excellent customer service. I have never had any problems with my car after they maintenance, repair etc. . . Their advisors go beyond to help you regarding your service needs. I also like t had any problems with my car after they maintenance, repair etc. . . Their advisors go beyond to help you regarding your service needs. I also like their honesty More

Parker was very professional and welcoming. . He made sure to keep me informed on the details of my car. Thanks to the service men for the pink plate cover. Thank you Parker for your help. sure to keep me informed on the details of my car. Thanks to the service men for the pink plate cover. Thank you Parker for your help. More

Parker took great care of us - kept us updated, worked to keep costs down, turned car around quickly. Super happy and will be back again soon. keep costs down, turned car around quickly. Super happy and will be back again soon. More