MINI of Clear Lake

Trade that I thought was impossible! There isn't enough kind words about my experience with MINI of Clear Lake. I had so many frustrating experiences trying to trade my car at previous d There isn't enough kind words about my experience with MINI of Clear Lake. I had so many frustrating experiences trying to trade my car at previous dealerships until I come across MINI of Clear Lake. My sales lady Rachel Jansma come through with what I thought was impossible. She took upon herself to do all of the work of the trade basically over the phone since I live so far away. She also got my figure per month to the penny for what I could afford. She made my experience wonderful and with no stress. I would give this dealership a 100 star perfect rating if I could. I hope who ever reads my review that this helps to go buy a car from this dealership. You will not be disappointed. More

Worst customer service ever! I took my 2015 MINI Countryman for service on a weird noise on the rear passenger side of the car, and it had been annoying me for a while since this I took my 2015 MINI Countryman for service on a weird noise on the rear passenger side of the car, and it had been annoying me for a while since this is a new car and I did not understand why it was so loud. After I took it in I was informed there was in fact a “report” that this model has this problem. I left my car and they had it a little over a week. A few days later after I had the car the noise came back and I called to let them know. They asked me to bring it in again and informed me they did not have a loaner for me to use, just to “come leave it here if you like”. The first time they “worked” on my car it took them a little over a week and I was not going to be without a car for another week due to their error. Finally got some help a couple of weeks later and they were able to get a loaner for me. I mentioned to them the first time I took the car in they damaged the door panel and they agreed to replace it but it was on back order so it would “take some time”. I took the car in yet again and they once more kept if for over a week. I picked the car up and was told “there is nothing wrong with the care, it is just one of those things”, and that the technician had “hammered” the part into place even harder! I went home with no gas in my car yet again (the first time the car was at 0 miles till empty and this time at 17 and I was told “she was sure I dropped it off with no gas”); door panel still not replaced as it was in “back order”. Long story short, I was called to let me know the door panel was in and to take my car in. I informed them the noise was still there and the last time they worked on my car they did not connect the light on the top so it doesn’t turn on. Another week went by and I went to pick the car up on 9/12/2015. I was told they could not “recreate” the noise and to please drive it with their foreman (arrogant guy who thinks everyone should know about cars apparently). I drove with him and not even three minutes into the drive the noise was “recreated” at least 4 times. His reply was “That?, I can’t do anything better than that, some chassis noise is acceptable!”. And that was that! Horrible customer service, I felt talked down to, I even felt mocked because of the “noise” I kept hearing. I guess the problem with my car is not a problem at all for this dealer! But for MINI as a company it was since they made an actual “Report” that this problem was present with this model. Will definitely not recommend anyone I know to do business with them! More

Mini of Clear Lake I had a fabulous experience with Rachel. She got me set up before I ever met her. I had many questions and uncertainties and she patiently addressed e I had a fabulous experience with Rachel. She got me set up before I ever met her. I had many questions and uncertainties and she patiently addressed everything. More

Very Friendly Service! They went above and beyond! I worked with Rachel at Mini Cooper of Clear Lake. She was very helpful! I wS s first time car buyer and she was very patient and kind to answer all I worked with Rachel at Mini Cooper of Clear Lake. She was very helpful! I wS s first time car buyer and she was very patient and kind to answer all my questions and concerns. Since I lived far away they even brought the car to me! Really great service! More

So broke and disappointed! Buyers beware! Whether you're buying a new or used Mini, do your research. Mini does not stand behind its product or its customers. Do not rely on the name Mini alon Whether you're buying a new or used Mini, do your research. Mini does not stand behind its product or its customers. Do not rely on the name Mini alone because it means nothing. Many models are full of serious defects. So whatever you do get the longest warranty possible. We unknowingly bought one of those defective models. It's been in the shop over a dozen times since we bought it less than 2 years ago, including 2 total engine rebuilds. Caught in a trap, any money we might be able to save for a down payment on a new car is impossible because it's all going to Mini for repairs. To make matters worse, the cost of the techs' mistakes are passed onto you, so always check their work before you leave the shop. The company is not looking to attract loyal, lifelong customers. Sure, the representatives are courteous but are there only to ease the high prices and half-assed maintenence you are about to receive. My goal is to get rid of this Mini and never ever buy another one. More

The best. firstly I would like to thank Dittie Gattis for being such a wonderful agent, made my very first purchase easy, Worked with me from beginning to end, firstly I would like to thank Dittie Gattis for being such a wonderful agent, made my very first purchase easy, Worked with me from beginning to end, and I suspect she even went beyond the scope of her duties, she did an awesome job, truthful and genuinely friendly, had the best experience at this dealership. Recommended to all, if you're thinking of buying a mini, this dealership is the place to be. More

Car purchase Great customer service! Our Salesperson, Dottie G. knows mini coopers! This is who you must buy your next mini from! Good, honest, friendly people her Great customer service! Our Salesperson, Dottie G. knows mini coopers! This is who you must buy your next mini from! Good, honest, friendly people here! More

best service Lauren Duvall is my service representative. Best ever! I will buy another mini because of her! I will buy another mini this year at clear lake mini ju Lauren Duvall is my service representative. Best ever! I will buy another mini because of her! I will buy another mini this year at clear lake mini just because of the serve department More

FREAKIN' AWESOME PEOPLE TO DEAL WITH I traveled all the way from WICHITA FALLS to do business with Clear Lake MINI, the reason is simple.. Best price, best trade offer, best deal anywhere I traveled all the way from WICHITA FALLS to do business with Clear Lake MINI, the reason is simple.. Best price, best trade offer, best deal anywhere around. Rachel, my sales woman, was professional, polite, low pressure, very informative & not just a great believer in her product line, but she drives a nice MINI too. I would buy from her again, in a heart beat. If any of you MINI fans out there want one, or want another one, contact her right away!!!! You won't regret it. I bought this car for my wife on valentines day, she loves it!! Great cars all the way & this dealer has one for every budget too. If I won the lottery, I would buy a fleet of them for everyone I know. I am looking forward to the next one some day. Rachel, you & your people are the BEST!! More

too long and lied Took three days for scheduled maintenance after making appointment two weeks in advance. Lied about passenger seat sensor. The is documented problem w Took three days for scheduled maintenance after making appointment two weeks in advance. Lied about passenger seat sensor. The is documented problem with sensor interference from cell phones placed in seat. Dealer tried to charge us 500 to inspect problem and accused us of spilling water in seat. Customer standing in line behind us has same problem with seat More