MINI of Clear Lake

Upon my arrival, I was met by a familiar face (David), how was very helpful. He always provides us with great service. how was very helpful. He always provides us with great service. More

When we were in there originally nine days ago to repair and replace front brake sensors and front brakes. During inspection a few other things were found, but the rear brake sensors and rear brakes were no and replace front brake sensors and front brakes. During inspection a few other things were found, but the rear brake sensors and rear brakes were not on the list. They said they were fine. . After leaving the rear brake sensors go off and brought it back to the shop. Was told rear brake sensor to be replaced and brakes. When my wife left, we looked at the invoice and they only replace the sensors. Apparently it says the sensors were damaged by a rock. I’m not sure when they inspect the first time they damaged them. I feel the dealership was not honest. We are not happy. More

The service advisors are Very friendly and helpful. I like the video updates regarding my car. The mechanic is thorough and explains well. I also like the convenience of ride share. And, my car was cle I like the video updates regarding my car. The mechanic is thorough and explains well. I also like the convenience of ride share. And, my car was clean when I got it back! More

Lukas made my experience GREAT! I appreciate the customer service and really felt like I mattered. Thanks Lukas I appreciate the customer service and really felt like I mattered. Thanks Lukas More

CONSUMER BEWARE! !! My wife took her car in to get it diagnosed for some error messages on the dash. One week later we were told we needed to replace a certain module !! My wife took her car in to get it diagnosed for some error messages on the dash. One week later we were told we needed to replace a certain module and that's why the lights would flicker. The module was replaced ($1200) and then were were told it was a different module and to do that one it would be an additional $1300. So after paying that and waiting another week to get the car back we went to pick it up. When we went the light was still flickering and the technician said it needed new brake light build and headlight bulb. Since that is something we can do we drove it home and changed those out. After all that it was still doing the same thing with the headlight flickering. Now the service department said a different module needs to be replace and that will be an additional $4500. So basically we have paid $2500 to get the car back the same way we took it in. I will never go back to Mini of Clearlake ever again. More

Everyone was very nice and helpful. The facilities was very clean, and presentable. While waiting there very calm place also. Very happy with the dealership. The facilities was very clean, and presentable. While waiting there very calm place also. Very happy with the dealership. More

The service is great! Everyone is very helpful and friendly. They keep you informed throughout your service. David is fantastic! I’ve been servicing my vehicle here for ov Everyone is very helpful and friendly. They keep you informed throughout your service. David is fantastic! I’ve been servicing my vehicle here for over 5 years. More

They did not fix the car. Took in for starting issues. They changed out the battery in the key fob. And said that was it. No! We took it to another auto repair shop that day Took in for starting issues. They changed out the battery in the key fob. And said that was it. No! We took it to another auto repair shop that day and it needed a new battery. There were 3 bad cells. So they never checked it. . Recommended unnecessary brake repairs. $950. Also confirmed by the other auto repair shot that the brakes were not even 50% worn. Not happy. More

Great place to get service with friendly, family like atmosphere. They always have fast service. atmosphere. They always have fast service. More

Always have a great experience at Clearlake BMW. The service staff is attentive and ultra professional. The facilities are great and actually prefer working there to my home office. No hesitation in The service staff is attentive and ultra professional. The facilities are great and actually prefer working there to my home office. No hesitation in taking my vehicles there or recommending that dealership to friends, family, and clients. Zar Garcia More