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MINI of Austin

Austin, TX

Overview
Reviews
4.9
205 Reviews
Call Dealership (512) 343-6464
View Awards

7113 McNeil Dr.

Austin, TX

78729

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By Type

Showing 205 reviews

October 29, 2022

Had 40,000 service in Austin visiting my daughter after driving from NY, they even did a (recall) service. Definitely will return & recommend! Wish I lived local for all services! More

by Gail
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela Vinson
Report | Print
Nov 01, 2022 -

MINI of Austin responded

Hello Gail, thank you for visiting MINI of Austin while you were in New York. Our Service Team was happy to assist you with your 40K and recall service. It's delightful to read that you will return, and we appreciate your recommendation.

October 24, 2022

They explained everything about my car that needs repair or replaced, along with a video of the car maintenance. More

by Chrissy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angela , Sean Weaver
Report | Print
Oct 25, 2022 -

MINI of Austin responded

Thank you for taking the time to leave this positive rating, Chrissy. It was our pleasure to provide you with well-explained and professional services. We hope to see you here at MINI of Austin again in the future.

October 14, 2022

Everything is well organized and professional. We were also able to get in on the day we called. More

by rkincheloe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor, also a nice lady that helped me when I picked up the car.
Report | Print
Oct 17, 2022 -

MINI of Austin responded

Thank you for taking the time to leave this positive rating. It was our pleasure providing you with well organized and professional services. We hope to see you here at MINI of Austin again in the future.

October 13, 2022

Excellent service clean dealer recommended additional services and pricing Service technician was knowledgeable and helpful More

by davischrisc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Oct 17, 2022 -

MINI of Austin responded

Hi. We are thrilled to read our Service Team was both helpful and knowledgeable while providing you with an excellent dealership experience. Our team here at MINI of Austin appreciates you taking the time to leave us your positive five-star review. Please don't hesitate to reach out if there's anything else we can do.

October 12, 2022

Good but not completely professional , the service was not done fully, technicians forgot to remove the alert More

by Andresf1981
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Oct 14, 2022 -

MINI of Austin responded

Andre, I take our customer feedback very seriously and would like the opportunity to learn more about the maintenance performed on your vehicle and the notification alert for service being on. Can you please send your preferred contact method to me? Thank you, Tracy Gurnett General Manager MINI of Austin tgurnett@penskeautomotive.com

Oct 14, 2022 -

Andresf1981 responded

780 915 5094 This is my cell phone number

October 12, 2022

They always somehow fit me in when unexpected work comes up. Always good work done. More

by hlevanti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Angela
Report | Print
Oct 14, 2022 -

MINI of Austin responded

MINI of Austin is glad to learn your service appointment went smoothly. Come back and see us again whenever needed. Take care.

October 12, 2022

Mini Austin does great reliable work. Always friendly & helpful. Won’t take my care elsewhere! More

by Terry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Oct 14, 2022 -

MINI of Austin responded

Thank you, Terry, for the amazing five-star review concerning your recent service appointment. Our team takes great pride in providing quality work that with keep our customers happy. We are glad to know that our efforts are appreciated. Please let us know if we can be of any assistance to you moving forward. In the meantime, thank you for choosing MINI of Austin.

September 25, 2022

He was knowledgeable friendly very helpful and provided a relaxed and pleasant car buying experience with no pressure. He provided updates And answered my questions in a timely manner. More

by Arunee Flamez
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Damon Whitmer
Report | Print
Sep 26, 2022 -

MINI of Austin responded

MINI of Austin wants to thank you for doing business with us. Our Sales Team strives to provide a knowledgeable, friendly, helpful, and pleasant car buying experience.

September 16, 2022

Repaired the items on my car that needed to be addressed, A video of the work in progress made it easier for to see and understand the problem. I’m confident in the repair work and parts. More

by Jules
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaqueline Porras
Report | Print
Sep 16, 2022 -

MINI of Austin responded

Jules, thank you for your high star rating. We're happy to see that your experience with our team here at MINI of Austin was excellent. We strive to deliver a great experience to all of our valued customers. We hope to see you again soon.

September 09, 2022

Awesome! Friendly! Professional! Great service and a very clean environment both in the service area and waiting or sales areas More

by Deborahtx512
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Angie Vinson
Report | Print
Sep 09, 2022 -

MINI of Austin responded

Hello. We are pleased to know you found our waiting areas to be clean and comfortable. Our goal here at MINI of Austin is to provide you with friendly staff and great customer service, and we are glad to see we achieved that. Thank you for a fantastic review. We appreciate it. Please reach out if we can assist you with anything else.

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